Frequently asked questions

During the winter season check-in is officially 4pm. Check-out is officially 11.30am on the day of your departure.  

In the summer months check-in is officially 3pm. Check-out is officially 11am on the day of your departure.

If you are scheduled to arrive earlier, do let us know. If we cannot accommodate an early check-in, we'll make alternative arrangements for you in Verbier so you can get your holiday off to the best start.

There’s plenty to keep you occupied, both at The Lodge and in Verbier during the winter and summer seasons. Explore activities here.  

The Lodge is your home from home, so go comfortable with your daywear.  

In the evening, you may choose to go smart-casual to dinner. A jacket and tie are never needed, but feel free to dress up if you wish.  

Keeping warm in the winter means wearing layers. Start with your outer layer, such as a waterproof ski jacket and ski trousers, a mid-layer which ideally should be a fleece jumper, and finally thermals for your base layer.  

Make sure you pack a winter hat, wool socks, ski gloves, ski goggles and a neck warmer or scarf. It’s also a good idea to bring along waterproof walking boots – they’ll feel fantastically comfortable at the end of the day when changing out of your ski boots.  

Your summer attire will depend somewhat on what kind of activities you have planned, but pack sunglasses, a hat to keep the sun off and a sturdy pair of hiking boots.  

Temperatures can vary at altitude, and it’s best to be prepared for all eventualities, so bring a backpack to carry water and an extra layer. 

Absolutely. The Lodge is a great place for a family holiday, and we have plenty of things for children to do.  

We have a welcome pack just for kids, and plenty of great activities available on request, including children’s films that can be downloaded from Apple TV or Netflix, toys, a games console, books, games, and treasure hunts in the evenings if they are not too tired after a long day out.  

The Bunk Room also makes for the perfect hideaway for our young guests.

Yes, The Lodge may be hired for exclusive use all year round. Contact our friendly reservations team for details.

During the winter season, The Lodge opens when the ski lifts operate – typically from early December to late April. It re-opens for the summer season in July.  

The Lodge closes during May and June and from October to early December. If you would like to hire The Lodge exclusively during those months, please call our reservation team for more information.