Frequently asked questions

The Lodge is located at an altitude of 1,500m in the Valais region of south-western Switzerland, 51 miles east of Geneva. The nearest international airport is Geneva, around a two-hour drive away. Private planes can land at Sion Airport, just 45 minutes from The Lodge, and Zurich Airport is about a three-hour drive. Car, taxi and helicopter transfers can all be arranged for an additional cost. Find out more here on how to get to The Lodge. 

If you are driving to The Lodge and need guidance with the drive, contact the team on site on +41 27 775 2244 for directions. 

During the winter season, check-in is officially 4 pm. Check-out is officially 11.30 am on the day of your departure.  

In the summer months, check-in is officially 3 pm. Check-out is officially 11 am on the day of your departure.

If you are scheduled to arrive earlier, do let us know. If we cannot accommodate an early check-in, we'll make alternative arrangements for you in Verbier so you can get your holiday off to the best start.

The Lodge is just a five-minute walk or a quick chauffeured drive to the Medran lift station.

Yes. We recommend taking the train from Geneva Airport to Martigny, about a 30-minute drive from The Lodge, or on to Le Châble, 15 minutes away. From Le Châble, a cable car runs directly to the lift station 250 metres from The Lodge, taking around nine minutes. The full journey from Geneva takes just over two hours.

Yes. Helicopter transfers can be arranged on request from Geneva, Zurich and Sion airports.

If you're staying for longer, or visiting in summer, we recommend hiring a car at Geneva Airport. Ground transfers and taxis can also be arranged for an additional charge.

The Lodge, Chemin de Plénadzeu 3, 1936 Verbier, Switzerland. You can also reach the team directly on +41 27 775 22 44.

Yes. Exclusive-use bookings are available year-round and give you the whole chalet, all nine bedrooms, sleeping up to 18 guests. You'll have complete privacy and a fully catered experience, with exceptional service, gourmet dining prepared by our private chef, and every detail taken care of from arrival to departure, including use of the indoor pool, hot tubs and other on-site facilities. Contact our reservations team for current rates and availability or check online here. 

You don't need to book the whole chalet. The Lodge is typically exclusive use only during the winter ski season, but during selected dates across the winter and summer seasons, you can book an individual room and enjoy the same all-inclusive luxury chalet experience, including all food and drink, as guests booking exclusively. Children are welcome on individual bookings too. Contact our reservations team, or check here, for current availability and rates.

Available for exclusive-use bookings, The Lodge offers complete privacy and a fully catered experience, with exceptional service, gourmet dining, and every detail taken care of from arrival to departure. During selected dates across the winter and summer seasons, you can also book an individual room and enjoy the same all-inclusive luxury chalet experience in the heart of the Alps.

Yes. Whether you hire The Lodge exclusively or book an individual room, you'll enjoy the same all-inclusive luxury chalet experience: fully catered food and drink prepared by our private chef, who can cater to all dietary needs and preferences with advance notice, exceptional service, use of the indoor pool and hot tubs, and every detail taken care of from arrival to departure. Extra costs apply to spa treatments, ski passes, lessons, equipment hire and off-site activities such as heli-skiing or paragliding.

Yes. Individual room bookings include all food and drinks, the same as exclusive hire, prepared by our private chef, who can accommodate dietary requirements and preferences given advance notice.

Individual room bookings are available during the selected winter and summer weeks above. Contact our reservations team, or check the here, for current availability and rates. 

Exclusive hire gives you complete privacy across the whole chalet, all nine bedrooms, sleeping up to 18 guests. It's a fully catered experience: exceptional service, gourmet dining and every detail taken care of from arrival to departure, plus use of the indoor pool, hot tubs and other on-site facilities. The Lodge is also five minutes from the Medran lift station and welcomes children, with kids' welcome packs and activities such as films, games consoles and evening treasure hunts. Additional costs apply to spa treatments, ski passes, lessons, equipment hire and off-site activities such as heli-skiing or paragliding.

Yes, at any time, whether you're hiring The Lodge exclusively or booking an individual room. Children enjoy kids' welcome packs and activities including films, toys, games consoles, books and evening treasure hunts.

In winter, check-in is from 4pm and check-out is by 11:30am. In summer, check-in is from 3pm and check-out is by 11am. Early arrivals can often be accommodated, or alternative arrangements made, so let us know your travel plans in advance.

During the winter season, The Lodge opens when the ski lifts operate – typically from early December to late April. It re-opens for the summer season in July.  

The Lodge closes during May and June and from October to early December. If you would like to hire The Lodge exclusively during those months, please call our reservation team for more information.

The Lodge accommodates up to 18 guests in 9 stunning bedrooms, including a Master Suite and a specially designed Bunk Room for up to 6 children.

You can find out more about our rooms and suites here.

Yes, The Lodge may be hired for exclusive use all year round. Contact our friendly reservations team for details.

The Lodge is typically available for exclusive use only during the winter ski season. However, individual room bookings are available during the summer and shoulder seasons. Contact our friendly reservations team for details.

During peak winter weeks, stays are typically booked on a 7-night basis. Shorter stays may be available for last-minute bookings - please enquire with the team.

Absolutely. The Lodge is a great place for a family holiday, and we have plenty of things for children to do.  

We have a welcome pack just for kids, and plenty of great activities available on request, including children’s films that can be downloaded from Apple TV or Netflix, toys, a games console, books, games, and treasure hunts in the evenings if they are not too tired after a long day out.  

The Bunk Room also makes for the perfect hideaway for our young guests.

Head to our Kids page to find out more.

Spa treatments, ski passes, lessons, and off-site activities (e.g. heli-skiing or paragliding) are at an additional cost.

During the winter season, check-in is officially 4 pm. Check-out is officially 11.30 am on the day of your departure.  

In the summer months, check-in is officially 3 pm. Check-out is officially 11 am on the day of your departure.

If you are scheduled to arrive earlier, do let us know. If we cannot accommodate an early check-in, we'll make alternative arrangements for you in Verbier so you can get your holiday off to the best start.

The Lodge sleeps up to 18 adults across seven bedrooms and two master suites, plus a separate Bunkroom for up to six children.

The Lodge has four room types. Three individually decorated Lodge Rooms (17 to 29m²), with a super-king or twin beds and valley views. Lodge Suites (28 to 33m²), with private balconies and large bathrooms with separate baths. Two Master Suites (41 to 47m²) on the top floor, each with a centrepiece fireplace, mountain views and a fully stocked minibar. And the Bunkroom (19m²), with three bunk beds, its own shower room, a TV and a games console, sleeping up to six children.

Yes. The Bunkroom sleeps up to six children across three bunk beds, with its own shower room, a TV and a games console.

Most rooms and suites at The Lodge have private balconies. The Bunkroom does not have a private balcony. 

Yes. The Lodge has an indoor pool for guests to use throughout their stay.

Yes. The Lodge has both indoor and outdoor hot tubs.

Yes. Guests can use the on-site gym, alongside the indoor pool, hot tubs and a eucalyptus-infused steam room.

Yes. The Lodge has a eucalyptus-infused steam room, alongside the indoor pool, hot tubs and gym.

The Lodge doesn't have a dedicated spa, but treatments including massages, facials and combination treatments are available on request. Guests can also make use of the indoor pool, hot tubs, steam room and gym. 

Yes, all meals are included. Our private chef can cater to all dietary needs and preferences with advance notice, just let us know!

You can find out more about the food and drink at The Lodge here.

Yes, we work with a trusted local provider who can deliver and fit ski and snowboard equipment at the chalet.

Absolutely. Our concierge team can arrange ski passes, private instructors, group lessons, and mountain guides.

The Lodge is located at an altitude of 1,500m in the Valais region of south-western Switzerland, 51 miles east of Geneva. The nearest international airport is Geneva, around a two-hour drive away. Private planes can land at Sion Airport, just 45 minutes from The Lodge, and Zurich Airport is about a three-hour drive. Car, taxi and helicopter transfers can all be arranged for an additional cost.