Frequently asked questions

The Lodge is situated in the exclusive Swiss ski resort of Verbier, in the Valais region of Switzerland, just a five-minute walk from the resort centre and ski lifts.

Geneva Airport is approximately a 2-hour drive. Transfers by car or helicopter can be arranged at an additional cost - please let us know your travel plans, and we’d be happy to help.

During the winter season, check-in is officially 4 pm. Check-out is officially 11.30 am on the day of your departure.  

In the summer months, check-in is officially 3 pm. Check-out is officially 11 am on the day of your departure.

If you are scheduled to arrive earlier, do let us know. If we cannot accommodate an early check-in, we'll make alternative arrangements for you in Verbier so you can get your holiday off to the best start.

The Lodge accommodates up to 18 guests in 9 stunning bedrooms, including a Master Suite and a specially designed Bunk Room for up to 6 children.

Yes, The Lodge may be hired for exclusive use all year round. Contact our friendly reservations team for details.

The Lodge is typically available for exclusive use only during the winter ski season. However, individual room bookings are available during the summer and shoulder seasons. Contact our friendly reservations team for details.

During peak winter weeks, stays are typically booked on a 7-night basis. Shorter stays may be available for last-minute bookings - please enquire with the team.

During the winter season, The Lodge opens when the ski lifts operate – typically from early December to late April. It re-opens for the summer season in July.  

The Lodge closes during May and June and from October to early December. If you would like to hire The Lodge exclusively during those months, please call our reservation team for more information.

Yes, all meals are included. Our private chef can cater to all dietary needs and preferences with advance notice, just let us know!

Spa treatments, ski passes, lessons, and off-site activities (e.g. heli-skiing or paragliding) are at an additional cost.

The Lodge is your home from home, so go comfortable with your daywear.  

In the evening, you may choose to go smart-casual to dinner. A jacket and tie are never needed, but feel free to dress up if you wish.  

Keeping warm in the winter means wearing layers. Start with your outer layer, such as a waterproof ski jacket and ski trousers, a mid-layer which ideally should be a fleece jumper, and finally thermals for your base layer.  

Make sure you pack a winter hat, wool socks, ski gloves, ski goggles and a neck warmer or scarf. It’s also a good idea to bring along waterproof walking boots – they’ll feel fantastically comfortable at the end of the day when changing out of your ski boots.  

Your summer attire will depend somewhat on what kind of activities you have planned, but pack sunglasses, a hat to keep the sun off and a sturdy pair of hiking boots.  

Temperatures can vary at altitude, and it’s best to be prepared for all eventualities, so bring a backpack to carry water and an extra layer. 

Yes, we work with a trusted local provider who can deliver and fit ski and snowboard equipment at the chalet.

Absolutely. Our concierge team can arrange ski passes, private instructors, group lessons, and mountain guides.

The Lodge is just a five-minute walk or a quick chauffeured drive to the Medran lift station.

There’s plenty to keep you occupied, both at The Lodge and in Verbier during the winter and summer seasons.

Explore activities here.  

Absolutely. The Lodge is a great place for a family holiday, and we have plenty of things for children to do.  

We have a welcome pack just for kids, and plenty of great activities available on request, including children’s films that can be downloaded from Apple TV or Netflix, toys, a games console, books, games, and treasure hunts in the evenings if they are not too tired after a long day out.  

The Bunk Room also makes for the perfect hideaway for our young guests.

Head to our Kids page to find out more.