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Frequently asked questions

Looking for answers?

Read on for our most frequently asked questions about staying at Mahali Mzuri.  

Do I need a visa?

Virtually all visitors to Kenya will need a visa to enter the country. UK and Irish citizens travelling to Kenya can apply for their visa in advance online using the Kenyan e-visa portal: Visas are generally issued within two working days.  

Please note that the e-visa system only accepts debit cards and is roughly USD 51 per person. From 1st February 2016 visa fees do not apply to children under the age of 16. 

Visitors are also required to have at least two blank pages in their passport which must be valid for six months beyond your expected departure date from Kenya.  

As advice can change on a regular basis we recommend you check with the advice issued by your government’s state department or foreign office before you set off on your journey. 

Can I hire a game vehicle privately?

Yes you can. The cost to hire your own game vehicle is USD 600 per day. Private hire of game vehicles at Mahali Mzuri is on request, and subject to availability.

Can I hire Mahali Mzuri exclusively?

Absolutely. Whether it’s for a birthday, anniversary, wedding or just a great opportunity to experience a safari with family, friends or colleagues, the Mahali Mzuri team is on hand to cater for all requests.

What's in my tent?

Each tent at Mahali Mzuri includes a spacious seating area, en-suite bathroom and large deck to maximise those amazing views over the plains.  

All our tents cover approximately 106 square metres including the external decks, and two of the 12 tents can accommodate up to two additional guests.  

All rooms are equipped with a hairdryer, sunscreen, insect repellent, torches, extra blankets, ponchos, bathrobes, slippers, a complimentary minibar, snacks, tea and coffee-making facilities and hot water bottles.  

Kenyan power sockets use the British standard three-pin plug, so guests visiting from other parts of the world will need an adaptor, which we provide in your room. Please note that the current in Kenya is 240 volts. 

How about cash, what's the currency?

The currency is the Kenyan Shilling and is readily accepted for both large and small transactions. You may need at least USD 50 in cash per person to pay for your entry visa if you’ve not organised this prior to arrival.  

The airport authorities accept payment in Euros and British Pounds however amounts may vary, and they are less likely to have the exact change. Credit cards are not accepted.  

ATMs are available at the main international airport and in larger towns, however, they can struggle to process non-Kenyan cards.  We recommend obtaining some Shillings before you depart for small purchases while you’re in transit (or if you plan on spending any time in Nairobi).  

At Mahali Mzuri you will not need any cash. Purchases from the gift shop or spa treatments can be made by credit card. 

What's the best time to visit and what will the temperature be?

For game viewing the Olare Motorogi Conservancy has abundant wildlife year-round.  

Kenya’s position straddling the equator means there isn’t a huge amount of variation in temperatures throughout the year. You can expect average highs of about 30°C/86°F in the months from December to March with somewhat cooler temperatures from July to September during the height of the migration.  

Due to its elevation temperatures in the evening do drop to around 15°C/59°F, however it rarely gets much colder than this. 

Will I be able to visit the Maasai Mara National Reserve?

With all there is to offer in the Olare Motorogi Conservancy, it’s unlikely you’ll need to go farther afield during your safari.  

If you do wish to visit the National Reserve we can arrange this for you. A daily access fee per person will apply, this was USD 80 at the time of writing.  

If you are staying with us during High Season for at least three nights we will include one day's complimentary pass to the Reserve per adult. 

What clothing and footwear will I need?

For game drives you should wear pale or neutral colours. In the warmer months from December to March these should be lightweight but take a windbreaker or light jacket for evenings.  

For the cooler and wetter months take a jumper/sweater, fleece or warm jacket too. Trainers/sneakers are fine for safari walks, and it’s a good idea to bring a hat and sunglasses for all seasons.  

Around the camp, you can wear whatever you like. Formal wear is at your discretion. Make sure you don’t forget your swimsuit. 

Is Mahali Mzuri suitable for children?

We love children at Mahali Mzuri, and our team are experts at keeping your little warriors entertained while you enjoy some rest and relaxation during your family vacation.  

We know every little warrior is different, so we do not operate a set kids' programme. Instead, we offer a fun range of activities tailored to each of our younger guests or groups.  

Children must be two years old to visit Mahali Mzuri and over six years old to accompany their parents on game drive. For children under the age of six to go on game drives a private closed vehicle must be hired (at an additional cost). We provide children’s car seats.  

Do I need to have any vaccinations before I arrive?

No vaccinations are required on entry unless you have just arrived from countries with a risk of yellow fever transmission. Malaria is still a risk in some areas of Kenya so it is important to see medical advice on appropriate precautions during your stay.

What are the arrival and departure times at Mahali Mzuri?

Check-in is officially 2pm. If you want to arrive earlier we’ll make every effort to have a tent ready for you, but if not we’ll look after your bags so you can start enjoying yourself straight away.  

Check-out of your room is officially 11am, however we are flexible. Just ask us the night before you leave. If your flight leaves later in the afternoon we won’t leave you stranded and you are welcome to make use of the camp’s facilities until it’s time to say your goodbyes. 

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