Keeping the magic safely alive...

A message from Stephanie Vansanten, our General Manager

With our doors re-opened on 4th July, both myself and my team are so looking forward to welcoming you back to Son Bunyola.

However you arrive, you can be assured that you will always be greeted with the same Virgin Limited Edition magic that we are renowned for. We may be keeping a social distance and our face masks might well hide our smiles, but we will still have smiling eyes, ready and waiting to create your own truly unique experience.

It goes without saying that you can have complete peace of mind that we will be carrying out the most meticulous of cleaning measures even before you have set foot through our villa doors; ensuring that every single touchpoint is covered throughout your stay. Each member of my team has received new COVID-19 training and we will be continuing to refresh, adapt and improve our processes, to ensure we are always one step ahead.

Your Safety

Checking In & Out

We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual little luxuries that we will never compromise on. Each of our guests will receive a face mask (Virgin Limited Edition in style of course!), sanitiser and antibacterial wipes for your convenience, to use as you wish.

We will then talk you through all of the different options available during your stay to ensure you feel as at home as possible, whilst still getting the outstanding service we're known for.

As hard as goodbyes are, when it comes to it we'll make it as seamless and easy as possible for you.

Flexibility & Simplicity

We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.

So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff every day, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.

Keeping It Clean

We give you our absolute word that we will be carrying out the most meticulous cleaning measures, which will also as a minimum meet any new local regulations now in place throughout Mallorca.

You may notice a few temporary alterations to some of our rooms as we do our very best to keep our guests safe. Our rooms will still have the same beauty and comfort that they have always done, but as we strive to increase safety measures we ask you to kindly bear with us.

Clean Hands

For the comfort of our guests, we have placed hand sanitiser stations throughout the villas. We encourage all of our guests to use these whenever possible.

Temperature Screening

It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we will be carrying out temperature checks and a medical questionnaire for all guests on arrival. A pre-arrival questionnaire will also be emailed to you for completion prior to your departure and we will be at the end of the phone with any last-minute questions you might have too.

In addition, our staff will undergo daily temperature checks before they start work every day, so you can have complete trust that you are always in safe hands.

Medical Support

Should any of our guests have any health concerns, we have medically trained staff - readily available 24/7.

Dining

If you are staying at Son Bunyola on an all-inclusive basis then rest assured that we will not be compromising on the incredible dining options offered, but we will be making a few small changes to ensure there is social distancing between the chef, and you and your guests.

Transfers

If you have booked your transfer through us with one of our reputable suppliers, you can have every confidence that they will also be following the same rigorous cleaning measures, before, during and after your transfer. We will also have hand sanitiser ready for you as soon as you arrive at Son Bunyola.

Spa

We all love to be pampered every now and then and naturally one of the benefits of your own private villa is being able to enjoy the luxury of a beauty treatment, without even going anywhere. We will continue to use our preferred supplier and whilst there is likely to be a limited offering compared to normal, we will be making use of the incredible outdoor locations Son Bunyola is privileged to enjoy.

By their very nature, beauty treatments have very strict hygiene protocols, so you can have confidence that the trusted therapists we use will be operating in the safest way possible.

Activities

We know lots of our guests like to stay active during their stay and whilst we still encourage this, please understand some activities might not be available.

Most activities take place away from the Son Bunyola estate and are booked through third-parties, but rest assured that we have been liaising closely with our partners to ensure our guests' health and safety is a top priority and our same rigorous cleaning and social distancing measures are applied.

FAQs

How long will these measures be in place?

We can't put a date on that as it very much depends on local Mallorcan government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.

Can I hire the entire estate exclusively?

The simple answer is yes! Our villas are always booked exclusively but you can book more than one villa if your group is bigger, or if you just want to have the estate all to yourself. To enquire just contact us here.

What's the difference between all-inclusive and self-catering?

Our all-inclusive rates include daily continental breakfast, and lunch and dinner prepared by our resident chef for six nights of your stay, plus all drinks, including alcohol. Self-catering means you have free rein of the cooking in your villa, so you can eat, drink and get up whenever you fancy!

What if I don't want housekeeping?

That's completely fine! We will be limiting housekeeping services, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.

What happens to my luggage?

Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about.

A Virgin Stamp of Reassurance

It's our number one priority that everyone feels safe, well and happy when they're with us. We are working with pandemic experts Pandefense to advise our response to COVID-19, and Virgin companies globally are implementing wide-ranging safety initiatives so you can travel, play, stay well.

Find out more