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Keeping You Safe
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With our camp having re-opened on 1 August, my team and I are so looking forward to welcoming you back to our beautiful Mahali Mzuri in the majestic Maasai Mara – and just in time for the spectacular migration too.
We have truly missed all of our guests here in camp, but we have been busy on property ensuring everything was ready for us to re-open in the safest way possible, without compromising on the incredible experience we have always delivered upon. The wildlife has certainly been keeping us busy too and game driving is as exceptional as ever – even the animals can’t wait to see everyone!
No matter how you are arriving into the Mara, you can be assured that you will always be greeted with the same Virgin Limited Edition magic that we are renowned for. We may be keeping a social distance and our face masks might well hide our smiles, but we will still have smiling eyes, ready and waiting to create your own truly unique safari experience.
It goes without saying that you can have complete peace of mind that we will be carrying out the most meticulous of cleaning measures even before you have set foot in the Mara; ensuring that every single touchpoint is covered throughout your stay. Each member of my team has received new COVID-19 training and we will be continuing to refresh, adapt and improve our processes, to ensure we are always one step ahead.
You will most likely be arriving by air, so please do take the time to check with your airline for their precautionary measures too. You can have every confidence that once we collect you from the airstrip, the vehicle you take back to the camp will have been rigorously cleaned and we will have hand sanitiser ready for you as soon as you land - and a refreshing glass of fizz too of course!
We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual little luxuries that we will never compromise on. Each of our guests will receive a face mask (Virgin Limited Edition in style of course!), sanitiser and antibacterial wipes for your convenience, to use as you wish.
We will then talk you through all of the different options available during your stay to ensure you feel as at home as possible, whilst still getting the outstanding service we're known for.
As hard as goodbyes are, when it comes to it, we will make it as seamless and easy as possible for you.
We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.
So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff or guide every day, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.
We give you our absolute word that we will be carrying out the most meticulous cleaning measures throughout the camp and in our game drive vehicles. These measures will also as a minimum meet any new local regulations now in place throughout Kenya.
You may notice a few temporary alterations to some of our tents as we do our very best to keep our guests safe. Our tents will still have the same beauty, comfort and authenticity that they have always done, but as we strive to increase safety measures we ask you to kindly bear with us.
For the comfort of our guests, we have placed hand sanitiser stations throughout the public areas at Mahali Mzuri and in our game drive vehicles too.
Hand cloths have also been replaced with disposable cloths throughout for your convenience and we encourage all of our guests to make use of these and the sanitiser throughout their stay.
For the safety of both our staff and guests, our staff will be wearing face masks at all times. Whilst these may well hide our smiles, we will most certainly still have smiling eyes!
We kindly ask our guests to respect the mandatory government guidelines which require guests to wear a face mask in all communal areas. Unless of course you are enjoying our incredible dining experiences!
It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we’ll be carrying out temperature checks and a medical questionnaire for all guests on arrival.
In addition, our staff will undergo daily temperature checks before they start work every day (including those staff that reside on property); so you can have complete trust that you are always in safe hands.
Should any of our guests have any health concerns, we have a medically trained nurse and fully equipped clinic at our camp, available to guests 24/7.
We know that game drives are one of the most important experiences at Mahali Mzuri and therefore our vehicles, like everything else, will be meticulously cleaned, before and after every game drive.
To ensure safe social distancing, guests on game drives will be reduced to four people per vehicle, unless travelling as one larger family or group, of course. We promise you'll still have the same magical Mahali Mzuri game drive experience and this really is some of the best viewing in the world. The wildlife will, as ever, be respecting our social distancing rules too!
Please rest assured that we will not be compromising on the incredible dining options offered at Mahali Mzuri, but we will be making a few small changes to ensure there is social distancing between those in your party with the chefs, our team and other guests.
We all love to be pampered every now and then and whilst there is likely to be a limited treatment offering compared to normal, we will be making use of the incredible outdoor locations Mahali Mzuri is privileged to enjoy.
By their very nature, beauty treatments have very strict hygiene protocols, so you can have confidence that our trusted therapists will be operating in the safest way possible.
Where possible, we will continue with our local community visits, but we will ask guests to wear masks throughout the tour, use hand sanitiser before and after and to follow social distancing guidelines to keep both you and the community safe.
We know lots of our guests like to stay active during their stay and whilst we still encourage this, please understand some activities might not be available.
Our team will be sure to keep you updated before you arrive on property, but if you have any questions about particular activities or our third party partners, please do reach out to our lovely reservations team who will be happy to help.
We can't put a date on that as it very much depends on local Kenyan government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.
The simple answer is yes! Our camp has 12 tents which can be booked exclusively, meaning you'll have the whole place all to yourself. Or, if you have a smaller group you can still enjoy exclusivity by booking a minimum of six tents, accommodating up to 12 adults. To enquire just contact us here.
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about.
There will be a limit to the number of guests sharing a vehicle for game drives, to ensure social distancing - currently this is set to four guests per vehicle. Of course, if you are part of a group then you will still be able to have up to six guests in one vehicle. Vehicles will be thoroughly cleaned before and after each use, including all equipment we carry on the vehicles i.e. binoculars and the wildlife reference books for guests to use, and we will have hand sanitiser on board for our guests’ convenience too. As an additional measure, guests will also be allocated the same game drive vehicle for the duration of their stay, wherever possible.
Yes, absolutely. You can still hire your own private vehicle exclusively for your party, subject to availability. Please do speak with our friendly reservations team directly who can organise this for you.
That's completely fine! We will be limiting housekeeping services, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.
It's our number one priority that everyone feels safe, well and happy when they're with us. We are working with pandemic experts Pandefense to advise our response to COVID-19, and Virgin companies globally are implementing wide-ranging safety initiatives so you can travel, play, stay well.
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