Why work for Virgin Limited Edition?

Personal Assistant to Managing Director (Fixed Term, Maternity Cover)

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings. Each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands; Kasbah Tamadot in Morocco; The Lodge in Verbier, Switzerland; Mahali Mzuri, a tented safari camp in Kenya; Son Bunyola in Mallorca, Spain; Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard in South Africa.

To be considered for this role, you must have the right to work in the UK.

The position is based in Hammersmith, London.

We are looking for a Personal Assistant to provide an all-encompassing support to the Managing Director. This role will also manage one other role, the Guest Feedback Coordinator and PA to Group Operations Director.

The successful candidate must have strong PA experience ideally within the hospitality industry or luxury travel/brand. They will have experience of working one on one with an MD or CEO and supporting closely with workload, including full inbox management, on a day to day basis. The ideal candidate will also be highly organised, confidential and proactive particularly in driving workstreams on behalf of an MD. Finally, a strong sense of teamwork, and the ability to build relationships with team members at all levels.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Experience working in the hospitality industry required (min 2 years)
• Experience working with a Managing Director/CEO
• Experience of managing a team, day to day liaison, training, support and reviews
• Computer literate in all MS Office Programs (Outlook, Word, Excel, PowerPoint).
• Excellent command of English, with excellent communication skills, both written and verbal
• Experience of daily detailed inbox management and project management
• Experience of diary management
• Experience of Protel or a similar booking system would be beneficial
• Has worked in an international/global office environment and is culturally aware
• Experience with guest/customer feedback is desirable

BEHAVIOURS/ SKILLS

• Excellent administration and organisational skills
• Excellent written and spoken English
• Able to prioritise and meet deadlines
• Ability to work under pressure
• Highly confidential but approachable
• Articulate
• Highly flexible
• Proactive in approach
• Management skills and a good team mentor
• Ability to work alone
  
  

What’s the gig?

Here’s what you’d do:

• Provide an all-encompassing support service to the MD covering a range of activities including full email Inbox management, travel arrangements and expenses.
• Liaise with MD on a day to day basis to share workload, email management and projects.
• Be the point of contact during MD times of absence.
• Prepare Board Reports and attend monthly executive meetings taking an proactive part.
• Book and arrange all aspects of Ops reviews, following up on agendas and relevant information.
• Manage and oversee the Guest Feedback role, working closely alongside the role to provide ongoing mentoring and support.
• Full responsibility for complex feedback, complaint and quick turnarounds.
• Oversee all drafts for all the communication going out externally on behalf of the MD.
• Direct client liaison for special, repeat/VIP clients.
  
  

Here’s the deal

Package & Benefits

• Competitive salary
• Office working hours; Monday – Friday, 9.00 am – 5.30pm
• Season ticket loans and cycle to work schemes available
• 20 days paid holiday per year plus public holidays
• Additional day off for birthday
• Employee benefit platform with access to self-manage your benefits
• Fun and relaxed working environment

Sales & Reservations Executive

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings. Each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands; Kasbah Tamadot in Morocco; The Lodge in Verbier, Switzerland; Mahali Mzuri, a tented safari camp in Kenya; Son Bunyola in Mallorca, Spain; Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard in South Africa. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

To be considered for this role, you must have the right to work in the UK.

The position is based in Hammersmith, London.

Reporting to the Group Reservations Manager, the Sales and Reservations Executive will handle sales and reservations enquiries and bookings for all our properties in a timely and professional manner.

The reservations office hours are 8.00am to 6.00pm (in shifts), Monday to Friday and 9.00am to 4.00pm on Saturday. You would be required to work 5 days per week, covering Saturdays on a rotational basis. No overtime is payable.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Experience in a similar hospitality business an advantage
• Ability to speak multiple languages (including French) is desirable
• A minimum of 1 years’ experience in similar reservations environment
• Computer skills, including Microsoft Word, Protel experience is preferred but not essential
  
  

BEHAVIOURS/ SKILLS

• Excellent communication skills, both written and verbal
• High level of attention to detail
• High level of organisational skills
• Proactive in approach
• Results and standard orientated
• Team orientated
• Customer focussed
• Enthusiastic and willing to learn
  
  

What’s the gig?

Here’s what you’d do:

• Manage day to day reservations enquiries i.e. requests for rates, offers, packages, property information and brochures (via phone and email) from guests, tour operators and agents
• Entering and finalising all guest reservations, including payment
• Maintain the database and clients records accurately
• Help to achieve or exceed financial targets by upselling and maximising all sales opportunities
• Managing guest care – including highlighting and assisting with all guest requests (spa treatments, excursions etc.)
• Have full product knowledge of entire VLE portfolio
  
  

Here’s the deal

Package & Benefits

• Competitive Salary
• Performance based bonus, with criteria
• Season ticket loans and cycle to work schemes available
• 20 days paid holiday per year plus public holidays
• Additional day off for birthday
• Tribe Discount Card - access to amazing Virgin discounts!
• We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
• Fun and relaxed working environment

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. It’s just two miles South of Necker Island and staff may find themselves working closely with the Moskito Island team.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Quality 5 star resort /property experience
• Strong accounting & Cash Handling skills essential
• Previous experience of Events and Reservations management
• Practice a hands on approach
• Training in POS Systems- Particularly Protel or Reservations Assistant an advantage
• Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills
• Bar or restaurant experience an advantage
• Excellent written and verbal communication levels
• You must hold a valid driving license
• Experience of Guest Relations an advantage
• Overseas or Caribbean experience an advantage
  
  

BEHAVIOURS/ SKILLS

• Excellent planning and organisational skills
• A passion for making exceptional holidays
• Anticipating guest needs ad facilitating the small touches that enhance the guest experience
• Ability to motivate a team of people to work together
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Strong communication skills
• Works well and able to perform gracefully under pressure
• High degree of attention to detail
• Passion and pride in work
• Sense of fun
• Calm in emergency situations
• Resourceful approach – able to troubleshoot and manage complex logistical challenges in the event of a change of plan
• Excellent level of written English
• Able to work with and accommodate different cultures
• Excellent guest contact skills/socially confident
  
  

What’s the gig?

Here’s what you’d do:
Be the guest’s point of contact from when they first book a holiday on Necker until they leave at the end of their stay. They liaise with the guest to ensure their visit is planned to their highest expectations and oversee everything from guest transfers to specialist activities and assistance during their stay. When the stay involves a special event, such as a birthday or a wedding, the Planning and Events Coordinator is expected to go above and beyond to ensure that every eventuality has been thought out and addressed.

Here’s the deal

Package & Benefits

• Minimum 12 month contract (subject to work permit approval)
• Competitive Salary
• Included in the island gratuities pool
• 24 days paid holiday (team work 6 days per week) plus public holidays
• Accommodation provided
• Initial flights from country of residence (and return at end of contract)
• Annual flight allowance
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. Moskito Island goes beyond conventional villa rental, with exceptional personal service in a secluded and private Caribbean setting. For guests looking for a perfect balance of that ‘home away from home’ feeling combined with the full range of services you’d expect from a luxury resort, Moskito Island is designed to cater to every taste.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
Essential:

• Minimum of five years in desktop/network support environments (Windows 7 – 10, Server 2008 - 2016)
• Strong knowledge of Microsoft Office
• Demonstrated troubleshooting skills with diverse business applications
• Experience with Server 2012 Hyper V
• Experience with administration of all common Windows Server technologies, with
• knowledge of Microsoft Best Practices:
• Exchange, Active Directory, Printer Management, DNS, DHCP, NTFS, Shared drives, DFS & SMB file servers
• Experienced best practice knowledge with structured cabling
• Experience best practice knowledge working in racks and patching
• Experience with wireless routers, PTP setups, and mesh environments
• Experience with Cisco Switching infrastructure, configuration and deployment
• Ability to juggle rapidly changing workloads and priorities, in a fast-paced environment
• Ability to work under/giving instruction with remote 3rd parties, and Clear telephone manner
• Experience with updating and production of systems documentation
• Good troubleshooting knowledge of Android and iOS smartphones
  
  
  Desired:
• Cisco certification, Microsoft MCP, MSCE etc., CompTIA and other industry certifications or training courses
• Experience with IT/technical systems in rugged / harsh environments
• Experience working practically at height, or in construction environments
• Commercial AV integrated systems
• Practical experience with professional PA setup and sound reinforcement
• A mystery skillset! Give us an interesting skill or talent you have, not necessarily related to IT or AV!

BEHAVIOURS/ SKILLS

• Strong team player
• Organised and able to manage complex logistical challenges
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Calm in emergency situations
• Sense of fun
  
  

What’s the gig?

Here’s what you’d do:
Support the IT Manager giving desktop and other IT support to all users. Also working with the IT Manager and AV specialist on the extensive AV requirements of the island

Here’s the deal

Package & Benefits

• Minimum 12 month contract (subject to work permit approval)
• Competitive salary
• 20 days paid holiday per year plus public holidays
• Accommodation provided
• Meals while worth and monthly food allowance
• Initial flights from country of residence (and return at end of contract)
• Annual flight allowance
• Medical Cover
• Life insurance
• Access to Company Pension Plan after qualifying period
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com