Why work for Virgin Limited Edition?

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco;The Lodge in Verbier; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa; Son Bunyola Estate in Mallorca, Spain. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located. The reservations office hours are 8.00am to 6.00pm (in shifts), Monday to Friday and 9.00am to 4.00pm on Saturday. You would be required to work 5 days per week, covering Saturdays on a rotational basis.

Reporting to the Sales & Reservations Manager, the Sales and Reservations Executive will handle sales and reservations enquiries and bookings for all our properties in a timely and professional manner.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Experience in a similar hospitality business an advantage
• Minimum 1 year experience in similar reservations environment
• Computer skills, including Microsoft Word, Protel experience is preferred but not essential

BEHAVIOURS/ SKILLS
• Excellent communication skills, both written and verbal
• High level of attention to detail
• High level of organisational skills
• Proactive in approach
• Results and standard orientated
• Team orientated
• Customer focussed
• Enthusiastic and willing to learn

What’s the gig?

Here’s what you’d do:
• Manage day to day reservations enquiries i.e. requests for rates, offers, packages, property information and brochures (via phone and email) from guests, tour operators and agents
• Entering and finalising all guest reservations, including payment
• Maintain the database and clients records accurately
• Help to achieve or exceed financial targets by upselling and maximising all sales opportunities
• Managing guest care – including highlighting and assisting with all guest requests (spa treatments, excursions etc.)
• Have full product knowledge of entire VLE portfolio

Here’s the deal

Package & Benefits:
• Competitive salary
• Performance based bonus, based on both team and individual criteria
• The reservations office hours are 8.00am to 6.00pm Monday to Friday (in shifts) and 9.00am to 4.00pm on Saturday. You would be required to work as and when necessary to fulfil your role. No overtime is payable
• 20 days annual holidays + Bank Holidays
• Additional day off for birthday
• Tribe Discount Card
• Season Ticket Loan scheme
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%.
• We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service.
• Fun and relaxed working environment

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco;The Lodge in Verbier; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa; Son Bunyola Estate in Mallorca, Spain. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located. The reservations office hours are 8.00am to 6.00pm (in shifts), Monday to Friday and 9.00am to 4.00pm on Saturday. You would be required to work 5 days per week, covering Saturdays on a rotational basis.

To be considered for this role, you must have the right to work in the UK.

The Assistant Sales and Reservations Manager will assist the Sales and Reservations Manager with the day to day running of the reservations department and, support the team with the handling of enquiries and bookings for all properties in a timely and professional manner with the goal to achieve, or exceed, all reservations targets by maximising all sales opportunities.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Experience in a similar hospitality business is an advantage
• Minimum 2 year experience in similar reservations environment
• Computer skills, including Microsoft Word, Protel experience is preferred but not essential

BEHAVIOURS/ SKILLS
• Excellent communication skills, both written and verbal
• High level of attention to detail
• High level of organisational skills
• Proactive in approach
• Results and standard orientated
• Team orientated
• Customer focussed

What’s the gig?

Here’s what you’d do:
• Have full product knowledge of the entire VLE portfolio
• Help to achieve or exceed financial targets by upselling and converting all reservation opportunities
• Assisting with the day to day management and running of the reservations department
• Supporting the team to ensure that all daily tasks are completed
• Supervision of reservations and Protel training for all new Reservations team members
• Carry out regular accuracy checks to ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up
• Compile, ensure accuracy of, and distribute weekly and monthly reports for all properties when required
• Entering, detailing and finalising guest reservations, including payment
• Managing guest care – including highlighting and assisting with all guest requests

Here’s the deal

Package & Benefits:
• Competitive salary
• Performance based bonus, based on both team and individual criteria
• The reservations office hours are 8.00am to 6.00pm Monday to Friday (in shifts) and 9.00am to 4.00pm on Saturday. You would be required to work as and when necessary to fulfil your role. No overtime is payable
• 20 days annual holidays + Bank Holidays
• Additional day off for birthday
• Tribe Discount Card
• Season Ticket Loan scheme
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%.
• We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service.
• Fun and relaxed working environment

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco; The Lodge in Verbier; Necker Belle, a 105 foot luxury catamaran; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa and Son Bunyola Estate in Mallorca, Spain. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located. To be considered for this role, you must have the right to work in the UK.

Reporting to the Regional Financial Controller- Operations for Virgin Limited Edition. The role encompasses the Accounts Payable function which includes all statutory payments and the payroll data input for the Kenyan entity and supporting the existing AP functions at VLE.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Experience in a similar hospitality business an advantage
• Experience in Accounts payable & payroll function is a similar sized industry.
• Good MS Excel skills and willingness to learn PSF (the accounting system)

BEHAVIOURS/ SKILLS
• High level of numeracy and accuracy
• Ability to meet deadlines
• Self-starter and self-motivator
• Enthusiastic and willing to learn
• Good organisation skills
• Good attention to detail

What’s the gig?

Here’s what you’d do:

Running the accounts payable function for the Mahali Mzuri,
• Coding all purchase invoices, including petty cash
• Posting all invoices onto the accounting system (PSF)
• Scanning all invoices in to the accounting system & filing
• Processing and reconciliation of all supplies, petty cash & payments
• Review of AP ledger and creating accruals where applicable
• Performing adhoc costing to assist the operations team in decision making

Supporting the accounts payable function as required for the head office companies and one other operating company, this would consist of,
• Posting and scanning invoices
• Processing payments
• General administration duties as required
• Other project work

Collation of all payroll data from camp,
• Adding and removal of employees in AREN
• Inputting payroll details into Aren (additions and deductions)
• Review of permanent & casual salaries
• Generation of reports for review by FC
• Online processing & filing of all Statutory returns
• Dealing with all payroll queries

Here’s the deal

Package & Benefits
• Competitive Salary
• Performance-based bonus, based on achievement of objectives
• The official office hours are 9am to 5.30pm, Monday to Friday, however, you would be required to work as and when necessary to fulfil your role. No overtime is payable.
• 20 days annual holidays + Bank Holidays
• Additional day off for your birthday
• Tribe Discount Card
• Season Ticket Loan scheme
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%.
• We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service
• Fun and relaxed working environment

The Lodge is Sir Richard Branson’s stunning nine bedroom chalet in Verbier, Switzerland, one of the Alp’s most exclusive resorts and Europe’s hottest ski spots. Situated on a quiet road just 250m from the main ski lifts and backing onto one of the returning pistes, The Lodge is in a perfect location for the slopes in both summer and winter!

The Lodge itself provides a unique and fun setting: guests can swim in the indoor pool, be pampered in the Spa, or just relax after a day on the mountain whilst enjoying a wide selection of tailored menus and fine wines.

We are a team of 16 in the winter and 14 in the summer and between our amazing team, we provide a level of service to ensure the guests have everything from a mountain ski holiday that they could ever wish for. The size of the team means that it is imperative that everyone plays their part in making things work without being protective about their own role or overly sensitive to who is doing what. The guests don’t know, or even need to know, who does what so if you are there and someone asks – you do it! It’s hard work but the payback is great and it’s fantastic to be a part of a team where everyone has the same “can do” attitude.

The Lodge operates primarily as an exclusive use only chalet during the winter months where guests can rent the whole chalet for their group. We do have an occasional hotel style week where the guests can rent the rooms individually as well, however the dining is still communal. We take special requests into account particularly for exclusive use and work on coordinating menus, wines and requests before their stay. The guests are encouraged to make The Lodge their own and are welcome to visit the chefs in the kitchen and help themselves to drinks if they like (although we are always on hand to do that too!).

Reporting to the General Manager and Operations Manager, this role as Beauty Therapist adds a fantastic element to The Lodge by providing excellent spa treatments to all of our guests who wish to have one throughout their stay.
For more information on The Lodge and the group look at www.virgin.com/limitededition

Here’s what you need to have:

BEHAVIOURS/ SKILLS
• Socially confident and able to easily communicate with guests professionally whilst bringing your personality to the table as well!
• Resourceful approachable to troubleshoot in the event of a breakdown or sudden change of plans.
• Hands-on approach and happy to turn your hand to any task.
• Good eye for detail and attention to special touches for guests in-house.
• An understanding of how two balance fun and professionalism while at work.
• The ability to work a flexible working week with varying days off.
• A ‘can do’ and proactive attitude.
• Punctual, well organised with strong time management skills.
• A sense of fun and an understanding of the Virgin way of doing things! We call it the ‘fun factor’ here at The Lodge.

QUALIFICATIONS/ EXPERIENCE
• The running of the Lodge Spa as a whole which includes performing treatments, maintaining the cleanliness of the spa room and surroundings, adhering to all health and safety requirements, and ensuring that stock controls and budgets are adhered to.
• You will be required to help the Front of House team maintain the high standards within The Lodge, including rooms and communal areas along with providing a great service to our guests.
• Ensuring the quality and standards of External Massage Therapists are the same standard as the Lodge treatments.
• Finding suitable freelance therapists to contract in during busy periods.
• Preparing the Spa the night before changeover day so that it is spotless and ready for guest arrival.
• Pre-arranging guest treatments, pre-booking extra therapists needed and producing a weekly schedule.
• Taking extra bookings on a daily basis, and accommodating all treatments where possible.
• Overseeing the upkeep of the wellness facilities – (Pool, 2 x Jacuzzis, Steam room, Gym, Shower/changing room, treatment room, with regards to cleanliness, Health & Safety checks and fresh towels).
• Monthly stock takes of all spa products, and toiletries for guest rooms – re-ordering where necessary.
• Monthly reporting of statistics and financials to be sent to The Lodge GM by the beginning of each month.
• Liaising with suppliers and always assessing the market for the best products and prices.
• Commercial awareness of surrounding with regular analysis of competitor rates.
• Ensuring that external therapists have correct indemnities and are of a correct standard. Liaison for suitable commission
• Working as a general assistant when not in treatments. Duties will include general upkeep and cleaning of The Lodge, hosting breakfasts, lunches and dinners and relevant service prep (ie: polishing cutlery, laying tables, making cocktails etc).
• Completing the turndown service of all rooms after finishing in the spa each evening. Being responsible for making sure all turndown gifts are ready to go on days off and ensuring standards are kept.
• Assisting with in-house laundry rotation and ironing.

What’s the Gig?
• As a Beauty Therapist here at The Lodge you will play an integral part in the daily running of the Lodge and ensuring that each and every guest has the best Alpine winter holiday ever! It is a seasonal position and you are expected to be available for the entire winter season (except for the month of May where approximately 3 weeks leave will be given), commencing the 4th December 2018 and finishing on 30th September 2019. You will be required to work an average of 50 hours per week which will consist of five 12pm – 9pm shifts with two days off per week.

Here’s the deal

Package and Benefits:
• Contract running from the first week of December 2018 (exact date TBC depending on training required) to September 30, 2019 (with the opportunity to extend for further seasons).
• Competitive salary.
• Equal share of Lodge gratuities.
• Holiday allocation as per Swiss law.
• Assistance in finding accommodation in Verbier (if required).
• Lodge Jacket provided.
• . . . . . . Having the world’s best playground at your back door.

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets! The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island.

If that wasn’t enough Necker Island also operates on Moskito Island, another beautiful island also owned by Richard, a couple of miles to the South. Staff may find themselves taking Necker guests over for a visit or even working with the Moskito team with their guests as is required.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the Technical Services Manager, the Second Engineer is responsible for running and operation and maintenance of the power and water plants on the island primarily, whilst working within and supporting the engineering team when needed.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Diesel mechanic qualification, marine or plant based, to include diagnostic and service information software training.
• Experience in machineries and mobile plants repairs, maintenance and trouble shooting.
• Experience in auto electric will be an advantage
• Basic understanding of pool maintenance and treatment systems
• At least five years’ experience operation and maintenance of diesel power generation equipment. Either marine based or land based micro-grid operation.
• Experience of operating synchronising switchgear and automated distribution systems at a minimum of 480V.
• Experience in electrical low voltage electrical works up to 480V
• Experience with operation and maintenance of photovoltaic systems and set up
• Experience in operation and Maintenance of reverse osmosis water treatment plants at a scale of 10,000 GPD or more.
• Experience and knowledge in other engineering trades such as plumbing, carpentry, heating & ventilation and air-conditioning.
• Computer literate and understanding of Microsoft applications

BEHAVIOURS/ SKILLS
We are looking for a hardworking, productive applicant who takes pride in their job and the facilities that they maintain. The successful applicant will be willing to work flexible hours and respond to and work through breakdowns until the job is done.

• Confident and assertive in their work
• Strong instruction and coaching skills to be able to pass onto the team
• Good leadership skills, qualities and able to manage a team of technicians of diverse nationalities
• Organised and able to manage logistical challenges
• Hand on
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Proactive
• Multi-tasking
• Calm in emergency situations
• Sense of fun

What’s the gig?

Here’s what you’d do:
Responsibilities include working daily operation and maintenance of systems.

• The position will require a 60 hour working week with up to three extra duty shifts in the evenings.
• The position will ideally be an onsite position with housing provided on Necker Island
• The position requires availability to respond to emergencies out of hours if they are affecting the guests.

Here’s the deal

Package & Benefits
• Minimum 12 month contract (subject to work permit approval)
• Competitive salary + (based on experience)
• Share in the island gratuities
• 24 days paid holiday per year (team work 6 days a week) plus public holidays
• Accommodation plus food allowance
• Initial flights from country of residence (and return at end of contract)
• One return ticket to “home” at the “Mates” rate per annum
• Medical & Insurance cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets! The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island.

If that wasn’t enough Necker Island also operates on Moskito Island, another beautiful island also owned by Richard, a couple of miles to the South. Staff may find themselves taking Necker guests over for a visit or even working with the Moskito team with their guests as is required.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the General Manager, the Technical Services Manager is responsible for the Engineering, Maintenance, Grounds and main back of house functions on the island.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Strong background working in the back of house departments either in Private Estates or Resorts, preferably in remote locations
• Strong team management over a range of roles/ disciplines
• Experience of Engineering, preferably including Generators, Reverse Osmosis and Distribution Systems
• Experience of maintenance management
• Experience of Project Management
• Meeting and managing budgets
• Caribbean or overseas experience an advantage
• Boat driving experience an advantage

BEHAVIOURS/ SKILLS

•Resourceful attitude (able to manage emergencies/ isolation of location issues)
• Practical approach and able to turn their hand to a range of activities
• High level observation skills/ attention to detail
• Excellent and confident communicator, especially across different cultural groups
• Good negotiation/ persuasive skills
• Ability to manage time efficiently and effectively
• Self-starter and self-motivator
• Persistent in driving high standards and professionalism
• Willing to work on a “hands on” when required
• Flexible attitude (able to manage changes/last minute requests)

What’s the gig?

Here’s what you’d do:

• Managing the key back of House Teams on the island- Engineering, Maintenance, Projects, Grounds
• Managing the daily running of the teams and ensuring that the island structure and presentation is at the highest level possible
• Maintaining budgets
• Managing and liaising on construction projects and being the point person on major construction projects which don’t come under Necker Islands management

Here’s the deal

Package & Benefits
• Minimum 12 month contract (subject to work permit approval)
• Competitive salary + (based on experience)
• Performance based bonus scheme
• Monthly food allowance
• 24 days paid holiday per year plus public Holidays
• Accommodation provided
• Hours as required (expat team work 6 days a week)
• Life Insurance
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets! The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island.

If that wasn’t enough Necker Island also operates on Moskito Island, another beautiful island also owned by Richard, a couple of miles to the South. Staff may find themselves taking Necker guests over for a visit or even working with the Moskito team with their guests as is required.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the Maintenance Manager , the Senior Maintenance Technician is responsible for running and operating the power and water plants on the island primarily, whilst working within and supporting the engineering team when needed.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Fluent in both written and spoken English
• Must hold an Engineering Diploma
• Trade certified either in:
HVAC&R with advanced electrical skills
OR
Electrical (Heavy & Light) with advanced HVAC&R capabilities
• At least 10years’ experience operating and maintaining equipment. Either marine based or land based micro-grid operation.
• at least 8 years’ experience in a hospitality environment with a minimum of 4 of those years in a 5 star category

BEHAVIOURS/ SKILLS
• Confident and assertive in their work
• Strong instruction and coaching skills to be able to pass onto the team
• Organised and able to manage logistical challenges
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Calm in emergency situations
• Sense of fun

What’s the gig?

Here’s what you’d do:
Responsibilities include working daily operation and maintenance of systems.

• The position will require overnight stays on Necker Island
• The position requires availability to respond to emergencies out of hours if they are affecting the guests.

Here’s the deal

Package & Benefits
• Minimum 12 month contract (subject to work permit approval)
• Competitive salary + (based on experience)
• 24 days paid holiday per year (team work 6 days a week) plus public holidays
• Initial flights from country of residence (and return at end of contract)
• Medical and Life Insurance Cover
• Pension options
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Moskito Island, in the British Virgin Islands, is unquestionably the most idyllic community of homeowners in the Caribbean. Established by Sir Richard Branson, the 124 acre island is surrounded by turquoise waters, coral reefs and fringed by white sandy beaches.

This role has one assistant and reports to the BVI Finance Director

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Strong technical accounting skills and knowledge
• Strong experience of working directly as an FC in the Hotel industry
• Involvement in implementing/ reviewing controls and processes
• Budgeting, forecasting and management reporting experience
• General operational accounting experience
• Experience of supporting Senior Management in managing the financial performance of a hospitality business
• Experience of working and developing operational management
• Preparation and production of statutory accounts, including extensive liaison with auditors and control of audit process
• Systems implementation experience
• Systems experience in accounting packages, and advanced user of Microsoft Excel (Macro level), Word and Outlook
• CA/CIMA/ACA qualified and have 3+ years similar experience, in the Hospitality and Leisure industry

BEHAVIOURS/ SKILLS
• Good organisation and time management skills
• Taking autonomy in your role
• Understands the detail and able to challenge Management on performance
• Excellent and confident communicator
• Proactive, results orientated profile
• Management and motivation, leadership and development of teams of staff
• Enthusiasm
• Focus on delivering to agreed deadlines
• Self-starter and self-motivator
• Commercially astute in supporting Management
• Persistent in managing sales and purchase ledgers
• Happy to be hands on (essential)
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Comfortable in problem-solving and thinking outside the box
• Calm in emergency situations
• Sense of fun

What’s the gig?

Here’s what you’d do:
• Securing the integrity of the general ledger and accounting records of both Moskito Homeowners Association (MHOA) and Branson estate (BE)
• Managing the preparation of financial and management accounts, including the annual audit, budget, forecasts, management accounts, CAPEX, cash flows and other reporting as necessary
• Streamline the day to day processes and procedures and implementing appropriate controls to the business
• Reviewing and overseeing the implementation of new systems and processes
• Maintaining optimum working capital through effective management of cash, credit control and accounts payable and stock holdings
• Managing direct reports and their delegated activities, including coaching and supporting team and reviewing objectives and goals
• Making recommendations to the team to improve the profitability of the business
• Working with all team members to develop their financial understanding and ability to control costs

Here’s the deal

Package & Benefits:
• Minimum 12 month contract (subject to work permit approval)
• Competitive salary
• Flight, living and accommodation allowances
• Up to 20 % of annual salary bonus scheme
• You will be required to work hours as required to fulfill your role but this will normally be over a five day week, Monday to Friday. No lieu days or overtime will be payable.
• 20 days paid holiday per year plus public holidays.
• Initial flights from country of residence (and return at end of contract)
• Medical Cover
• Pension scheme available
• Life Insurance
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Mont Rochelle, located in Franschhoek in the Western Cape in South Africa, is a stunning 22-bedroom hotel and vineyard. Mont Rochelle boasts a unique hilltop setting and private vineyard encompassing 39 hectares. The hotel includes 6 spacious suites amongst its rooms, two restaurants, Miko and Country Kitchen, bar, spa, gym and an outdoor swimming pool. Not forgetting the wine cellar of course, just a stone’s throw away from our four-bedroomed Manor House…the most recent addition to the property!

Things to do on the estate include a personalised wine tasting at the wine cellar, vineyard tours, picnics alongside the dam (the restaurant will provide the hamper), a dip in the outdoor swimming pool, a workout in the gym, a game of tennis, a range of spa treatments and some top golf courses situated in the area.

For more information, please visit: www.virginlimitededition.com/en/mont-rochelle

Here’s what you need:

QUALIFICATIONS/ EXPERIENCE
• Previous experience in a 5* spa, preferably with a Hotel environment
• Well-presented and well-groomed
• Relevant qualifications
• Africology skincare experience would be an advantage

BEHAVIOURS/ SKILLS
• Excellent written and verbal communication skills
• Fluent in English (an additional language would be an advantage)
• Ability to upsell on treatments and products
• A guest and service approach
• Energy and passion
• Attention to detail
• Ability to interact with guests and colleagues alike
• Computer skills – Excel, Word and Outlook

What’s the gig?

Here’s what you’d do:
• Welcome guests to the spa as per Mont Rochelle standards and ensure their medical history and conditions are accurately recorded
• Maintain accurate records and guest history
• Advise guests of the various treatments and products available
• Perform treatments according to each guests’ preference and ensure their wellbeing throughout their treatment
• Ensure spa areas are checked for cleanliness, prepared and ready for guests at all times
• Maintain a high level of hygiene and cleanliness at all times
• Upsell spa products
• Maintain the correct usage of all equipment used within the spa
• Report all maintenance issues to the Head of Spa or Estate Manager and ensure the issues are fixed timeously
• Monitor and communicate guest feedback forms
• Address any guest complaints and respond to all guests’ requests in a positive and timeous manner

Here’s the deal:

Package and benefits:
• Competitive Salary
• Commission: If the Spa reaches budget for the month, a 10% commission rate is payable on all treatments and products. If the Spa doesn’t reach budget, a 5% commission rate is payable.
• Annual Leave: 15 Days
• Hours: Shifts as and when required (being a Hotel environment, shifts are required to be flexible)
• Medical Aid: N/A
• Provident Fund: 5% company contribution
• Cell Phone Allowance: N/A