Why work for Virgin Limited Edition?

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco;The Lodge in Verbier; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa; Son Bunyola Estate in Mallorca, Spain. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located. The reservations office hours are 8.00am to 6.00pm (in shifts), Monday to Friday and 9.00am to 4.00pm on Saturday. You would be required to work 5 days per week, covering Saturdays on a rotational basis.

To be considered for this role, you must have the right to work in the UK.

The Assistant Sales and Reservations Manager will assist the Sales and Reservations Manager with the day to day running of the reservations department and, support the team with the handling of enquiries and bookings for all properties in a timely and professional manner with the goal to achieve, or exceed, all reservations targets by maximising all sales opportunities.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Experience in a similar hospitality business is an advantage
• Minimum 2 year experience in similar reservations environment
• Computer skills, including Microsoft Word, Protel experience is preferred but not essential


BEHAVIOURS/ SKILLS
• Excellent communication skills, both written and verbal
• High level of attention to detail
• High level of organisational skills
• Proactive in approach
• Results and standard orientated
• Team orientated
• Customer focussed

What’s the gig?

Here’s what you’d do:
• Have full product knowledge of the entire VLE portfolio
• Help to achieve or exceed financial targets by upselling and converting all reservation opportunities
• Assisting with the day to day management and running of the reservations department
• Supporting the team to ensure that all daily tasks are completed
• Supervision of reservations and Protel training for all new Reservations team members
• Carry out regular accuracy checks to ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up
• Compile, ensure accuracy of, and distribute weekly and monthly reports for all properties when required
• Entering, detailing and finalising guest reservations, including payment
• Managing guest care – including highlighting and assisting with all guest requests

Here’s the deal

Package & Benefits:
• Competitive salary
• Performance based bonus, based on both team and individual criteria
• The reservations office hours are 8.00am to 6.00pm Monday to Friday (in shifts) and 9.00am to 4.00pm on Saturday. You would be required to work as and when necessary to fulfil your role. No overtime is payable
• 20 days annual holidays + Bank Holidays
• Additional day off for birthday
• Tribe Discount Card
• Season Ticket Loan scheme
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%.
• We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service.
• Fun and relaxed working environment

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco;The Lodge in Verbier; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa; Son Bunyola Estate in Mallorca, Spain. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located. The official office hours are 9am to 5.30pm, Monday to Friday however you would be required to work as and when necessary to fulfil your role. No overtime is payable.

To be considered for this role, you must have the right to work in the UK.

This role reports into the Group Marketing Manager and undertakes a combination of strategic and tactical marketing activities on behalf of Virgin Limited Edition. Effectively promote and sell the collection to a global audience of direct and trade clients. This role includes an important communications responsibility in liaison with the PR, Sales and Reservations team and the Executive team.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Educated to degree level or equivalent experience
• Minimum of 3 years’ relevant experience working in Marketing
  
  
  BEHAVIOURS/ SKILLS
• Excellent standard of both written and spoken English
• High level of attention to detail
• Experience in use of Microsoft Office Suite
• Experience in use of Photoshop and PDF Editor is desired, but not essential
• Excellent time management skills
• High level of organisational skills
• Able to prioritise and meet deadlines – we promise no two days will be the same
• Creative and innovative with the ability to think outside the box
• Familiarity with website content management systems, social media platforms and monitoring systems and an understanding of the customer-facing element of this role
  
  

What’s the gig?

Here’s what you’d do:

As the Operating Company of Virgin Limited Edition, VLE manages, directs and supports all of the operating activities at each of the group properties. The responsibilities of the Marketing team at Virgin Limited Edition include the following:

• Collateral: You will be responsible for ensuring all marketing collateral is current and be confident in creating and writing new documents. You will be cost conscious and able to find cost effective solutions to printing, shipping and storage options, where appropriate.

• Brand monitoring: A key part of this role is to have comprehensive VLE product knowledge and ensure the integrity of the VLE and Virgin brand. To monitor communications including external and internal staff communications (email footers and fonts) and update the official brand guidelines, where necessary.

• Supplier relations: The role involves liaising closely with design agencies to update existing and create new collateral adverts and documents whilst ensuring compliance with the VLE brand guidelines.

• Campaigns: Supporting the marketing team with any campaigns from idea generation through to going live and evaluating the results, for all properties.

• Photography and Filming: You may have the opportunity to manage and run the occasional photoshoot and filming on property, if there is a business need. You will be required to develop the brief and plan the shoot in detail liaising closely with the photographer and on property team in advance.

• Asset library: Maintain a comprehensive and engaging asset library to showcase Virgin Limited Edition – includes filmed content and all imagery.

• Advertising: As part of the job you will be required to evaluate, propose and respond to ad hoc advertising and media enquiries.

• Cross departments: Beyond the immediate marketing team you will also support other departments with collateral, presentations and organising elements of client and trade events.

• Strategic thinking: Generate new ideas for service and products to maintain competitive and leading edge – includes keeping websites and e-mail marketing platforms at the cutting edge.

• Reporting: On a regular basis you will be required to support with producing reports on past and future activity on a group and property level.

• Ad hoc projects: Assist on projects including supporting the Assistant Marketing Manager (Digital) with updating the Virgin Limited Edition and individual property
  websites through the CMS, writing and distributing newsletters, blogs and social media with offers and up to date content.

• Purchase orders and invoicing: Assist with the control and tracking of S&M expenditure

• The unexpected: Let’s be honest –this job throws up its fair share of surprises and (seemingly) oddball requests. It may not always be straightforward, but you should be able to respond with a combination of good humour and flexibility.
  
  

Here’s the deal

Package & Benefits:

• Competitive salary
• Performance based bonus, based on achievement of objectives
• The official office hours are 9am to 5.30pm, Monday to Friday however you would be required to work as and when necessary to fulfil your role. No overtime is payable.
• 20 days annual Holidays + Bank Holidays
• Addition day off for birthday
• Tribe Discount Card
• Season Ticket Loan scheme
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%
• We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service.
• Fun and relaxed working environment

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets! The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island.

Just a short boat ride from Necker Island is Moskito Island, a private Island made up of nine exclusive three-acre lots. Mangrove Villa and Beach Villa can be booked as additional accommodation alongside Necker Island for Virgin Limited Edition guests and The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens.

The style of both Moskito and Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you‟ll get it!

Reporting to the BVI General Manager, the ideal candidate will be a qualified and competent Property Director with strong leadership skills, including experience of leading teams and confidence in the ability to lead, influence and communicate with others to deliver targets.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• At least 2 years‟ experience in group role in an island resort in Caribbean or other island setting.

• Pre-opening and opening leadership experience in hotels or resorts or villa estate property.

• Experience in setting up and managing maintenance contracts to private villas and surroundings.

• Technical training and qualifications in HVAC/Electrical/Mechanical trades.

• Experience in managing island principle plant and infrastructure; generators, reverse osmosis, sewage treatment.

• Experience in managing facilities contracts and dealing with property owners.

• Must have strong team management over a range of service roles and technical/ disciplines

• Experience in Project Managing and delivering on both capex and engineering objectives.

• Experience in implementing and managing multiple capex and P&L budgets.
  
  
  BEHAVIOURS/ SKILLS

• Leadership and management skills

• Team builder

• Resourceful attitude (able to manage emergencies/ isolation of location issues)

• Flexible attitude (able to manage changes/last minute requests)

• Practical approach and able to turn their hand to a range of activities.

• High level observation skills/ attention to detail.

• Excellent and confident communicator, especially across different cultural groups

• Good negotiation/ persuasive skills.

• Ability to manage time efficiently and effectively

• Self-starter and self-motivator

• Persistent in driving high standards and professionalism

• Willing and able to work on a “hands on” when required
  
  

  What's the gig?

Key Objectives

• To create synergies in operations, deliverables, contracts and procurement for Necker and Moskito Technical services departments.
• To provide leadership to Virgin BVI Information Technology department‟s projects and services.
• To manage and implement both Necker and Moskito BVI Capital expenditure projects, managing budgets, planning and execution.
• To ensure that all reactive and planned preventative work is handled effectively and distributed through both Islands Technical services manager‟s.
• To carry out property audits of Necker and Moskito and complete any action points in a timely manner
• To work closely with Necker Technical services and the Construction team in the handover of areas to operations during construction phase.
• To act as the liaison between Necker construction and Necker operations.
• To work closely with Moskito Technical services and the Lot development team on handover of villas and the smooth transition from construction stage through to full implementation of the villa maintenance contract.
• Proactively manage the customer Moskito Home Owner relationship in relation to the villa management contract, including change and decision making to effectively manage expectations, and maintain long-term relationships
• Managing the key back of House Teams on Necker and Moskito island.
  
  

  Here’s the deal

Package and benefits:

• Minimum 12 month contract (subject to work permit approval)
• Competitive salary
• Flight, living and accommodation allowances
• Up to 20 % of annual salary bonus scheme
• You will be required to work hours as required to fulfill your role but this will normally be over a five day week, Monday to Friday. No lieu days or overtime will be payable.
• 20 days paid holiday per year plus public holidays.
• Initial flights from country of residence (and return at end of contract)
• Medical Cover
• Pension scheme available
• Life Insurance
• …and the world’s best commute to work!

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets!

The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island. Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and spa.

At the heart of the island is the Great House, a spacious al fresco style Balinese villa that boasts panoramic views of the Caribbean, the Atlantic and neighbouring islands. There’s nowhere better for socialising and the house hosts everything from intimate family dinners to unforgettable parties. Necker Island will welcome back its first guests to a newly restored Great House as early as October 2018, with further accommodation to reopen in 2019.

This is a very exciting time within the company and the opportunity to be a part of the new opening team for Necker Island.

Reporting into the Maintenance Manager. Your duties will include assisting with operation of the Electrical Systems, Lighting, Power Plant, Renewable Energy System, RO Plant, Fresh water distribution system, Fuel distribution system and Pools to ensure the reinstatement and functionality of areas of responsibilities

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• 3-5 years’ experience in either the construction or maintenance field
• 17th Edition or City & Guilds 2382
• City & Guilds 7202, 2377 and 2397 Level 1 & 2 or equivalent (could be an ONC in electrical)
• 2394/5 Inspection & Testing
• The ability to work as part of a team and unsupervised
• Extensive knowledge in Electrical in health and safety
• General Health and Safety Awareness
  
  
  BEHAVIOURS/ SKILLS
• Plans and organises effectively
• High degree of attention to detail
• Passion and pride in their work
• Able to perform under pressure
• Resourceful approach – able to troubleshoot in the event of a breakdown
• Sense of fun
  
  

  What’s the gig?

Here’s what you’d do:
This includes but is not limited to:

• Daily checks, maintenance and repairs of island electrical systems.
• Installation of new electrical systems
• Periodic testing of electrical systems
• Maintenance and troubleshooting of Lutron lighting system
• Work within a team of engineers and assist them as help is needed elsewhere in the department.
• Communicate daily with Maintenance Manager on service issues and status of the equipment listed below.
• Work by guidelines and Work Orders issued by the Maintenance Manager.
• Communicate, troubleshoot and daily report to the Maintenance Manager on issues and progress.
• Ensure duties are carried on both Necker and Moskito Islands and any assigned location in the BVI in relation to the business as per the rota assigned by your line manager which may include evening schedules.
• Assist other departments when requires with daily duties as needed
  
  

  Here’s the deal

Package & Benefits:

• Minimum 12 month contract (subject to work permit approval)
• Competitive Salary (subject to local taxes)
• 24 days paid holiday per year (team work 6 days per week) plus public holidays
• Housing Allowance
• Monthly food allowance
• Medical Cover
• Initial flights from country of residence (and return at end of contract)
• Annual Flight allowance
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets! The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island.

If that wasn’t enough Necker Island also operates on Moskito Island, another beautiful island also owned by Richard, a couple of miles to the South. Staff may find themselves taking Necker guests over for a visit or even working with the Moskito team with their guests as is required.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the General Manager, the Technical Services Manager is responsible for the Engineering, Maintenance, Grounds and main back of house functions on the island.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Strong background working in the back of house departments either in Private Estates or Resorts, preferably in remote locations
• Strong team management over a range of roles/ disciplines
• Experience of Engineering, preferably including Generators, Reverse Osmosis and Distribution Systems
• Experience of maintenance management
• Experience of Project Management
• Meeting and managing budgets
• Caribbean or overseas experience an advantage
• Boat driving experience an advantage

BEHAVIOURS/ SKILLS

•Resourceful attitude (able to manage emergencies/ isolation of location issues)
• Practical approach and able to turn their hand to a range of activities
• High level observation skills/ attention to detail
• Excellent and confident communicator, especially across different cultural groups
• Good negotiation/ persuasive skills
• Ability to manage time efficiently and effectively
• Self-starter and self-motivator
• Persistent in driving high standards and professionalism
• Willing to work on a “hands on” when required
• Flexible attitude (able to manage changes/last minute requests)

What’s the gig?

Here’s what you’d do:

• Managing the key back of House Teams on the island- Engineering, Maintenance, Projects, Grounds
• Managing the daily running of the teams and ensuring that the island structure and presentation is at the highest level possible
• Maintaining budgets
• Managing and liaising on construction projects and being the point person on major construction projects which don’t come under Necker Islands management

Here’s the deal

Package & Benefits
• Minimum 12 month contract (subject to work permit approval)
• Competitive salary + (based on experience)
• Performance based bonus scheme
• Monthly food allowance
• 24 days paid holiday per year plus public Holidays
• Accommodation provided
• Hours as required (expat team work 6 days a week)
• Life Insurance
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets! Just a short boat ride from Necker Island is Moskito Island, a private Island made up of nine exclusive three-acre lots. The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens.

This role reports into the BVI People Development Director.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Generalist Human Resources managerial role experience in luxury 5 star hospitality industry.
• Experience in leading and managing a team of HR specialists and Administrators.
• Pre-opening set up and opening HR experience and knowledge in luxury 5 star resort/hotel or villa estate hospitality industry in a leadership role Island environment or remote location work experience required.
• Recognised qualification in HR to degree level or professional certification from a recognised body e.g. CIPD, SHRM.
• Excellent command of the English language, both verbal and written.
• Experience and competence in designing, customising and implementing HR policies, standards and processes.
• Experience and competence in leading, designing and carrying out a recruitment strategy and supporting activities e.g. recruitment marketing, interviewing and selection.
• Experience and competence in leading, designing and carrying out learning & development strategy and supporting activities e.g. onboarding, induction, succession planning, on-the-job coaching, facilitating training.
• Good understanding of HR strategy, employer brand and employee experience.
• Understanding of HR operational budget ideal.
• High level of computer skills including Microsoft packages and payroll / HR admin systems.
• Worked with and understands statutory and legislative requirements of employment and employee relations good practise.
• A good understanding of BVI Labour and Immigration Laws and general Employment Legislation an advantage.

BEHAVIOURS/ SKILLS
• Excellent verbal and written communication skills (team, management, professionals and government officials)
• Approachable and a good listener, willing to have an ‘open door’ policy whenever possible
• Strong planning and execution skills; able to prioritise, organise and take a structured approach
• Resourceful and adaptable/ able to respond effectively and quickly to changing situations
• Highly confidential with strong integrity to build trust and respect–
• Hands on leadership style with energy, and passion – that fits the Virgin ethos.
• Sense of fun
• Creative problem solver
• Sound judgment and decision making skills
• Assertive and confident people connector
• Ability to influence and persuade
• Sensitive to cultural requirements and willing and able to adapt own behaviour and thinking
• An understanding of H & S management ideal

What’s the gig?

Here’s what you’d do:
Work closely with the BVI People Team and management team to deliver the company people management good practice and VLE employee experience to enhance the employer brand. Manage the implementation of staffing for pre-opening/opening phase by:

• Overseeing the hiring schedule and recruitment strategy in line with the opening critical path, People plan and Island operations requirements.
• Managing the selection and recruitment process for all team members including sourcing candidates (permanent and temporary), interview process and permit applications (where applicable) and ensuring consistent standards of recruitment.
• Ensuring positive working environment and supporting employee engagement and development through various initiatives.
• Maintaining effective communication with the Island teams through all platforms including Staff Consultative Committee, briefings, open house meetings, newsletter and other.
• Advising and coaching HoDs on people management best practices and ensuring processes are carried out in line with company and employment guidelines/ laws.
• Managing new and existing employee data within HR-related systems and ensure that all aspects of people administration are up to date and run effectively including personal files – HR Select system.
• Working with the Finance Team and HoD’s to ensure that payroll is effectively managed.
• In conjunction with the BVI Training Manager and the BVI People Development Director, define and develop learning and development strategy and timeline with focus on the delivery of key training activities required to meet and maintain the performance and VLE standards in view of opening.
• Monitoring of activities in line with the People Plan including Performance & Development Reviews and individual development plans.
• Working with the BVI People Team to facilitate team members accommodation and employee wellness needs.

Here’s the deal

Package & Benefits:
• Competitive salary
• Performance based bonus scheme, up to 15% of annual salary
• Working 5 days a week. Hours as required
• 20 days paid holiday per year plus public holidays
• Subsistence & accommodation allowance, and flights or relocation costs
• Medical Cover
• Contributory pension
• Life Insurance
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Moskito Island is a 125 acre private island, in the beautiful British Virgin Islands, unquestionably the most idyllic community of homeowners in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches, the new development has completed the Recreation Grounds including the water sports centre, the tennis pavilion, a luxury beach house and 3 pavilion dining area. In addition, the Branson Estate complete with 3 villa’s and 11 bedrooms.

The 10 exclusive three-acre lots have been sold as freehold. The Homeowners have the option to sub-let their villas (next 2 to be completed 2019) and the island team will manage that process. The first phase of the project is now completed, installation and construction of the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. The Branson family estate is also completed and will be intermittently occupied by the family and other guests. When occupied a temporary front of house team is recruited to take care of all guest needs. A communal recreational area has been developed for the homeowners which consists of a Clubhouse with pool, pool bar and kitchen area that serves 3 exclusive dining pavilions plus 2 tennis courts, gym and tennis pavilion, a fully furnished water sports facility and welcome and arrival docks and pavilions for the home owners. These communal areas are occasionally be used for functions and gatherings.

Guests on Moskito are also our homeowners; we want to go above and beyond with service and style for the community of people that inhabit this island.

Reporting to the BVI Regional General Manager, the ideal candidate will be a qualified and competent General Manager or Villa Estate Manager with strong leadership skills, including hands-on experience of successfully managing diverse, multi-functional teams with the confidence and flair to deliver an exceptional personal luxury experience; the gravitas to build relationships with homeowners, project / construction development, direct reports and operations teams/colleagues on Necker Island; the willingness and ability to motivate, influence and communicate with team to deliver on targets and goals.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• At least 3 years’ experience in group or executive management role in a luxury resort or villa estate in Caribbean or other island or remote setting.
• Pre-opening and opening leadership experience in hotels or resorts or villa estate property.
• Experience in setting up and managing home owner contracts / rental pool / shared services agreements for private villas / homes for resort or private community.
• Experience and detailed knowledge of hotel operations and services – food & beverage, rooms / facilities management, front of house or concierge operations, villa / butler services.
• Budget development and management; financial reporting and controls.
• Luxury sales/marketing, tour operator or direct booking business relationship management.
• Implementing Green and sustainable initiatives on property and in guest services.
• Degree in Hospitality Management OR Professional qualifications in Hospitality Management desirable.

BEHAVIOURS/ SKILLS

• Outstanding leadership and management skills
• Highly competent strategic and operational planner
• Strong planning, organisation and execution skills
• Team builder and people connector
• Self-starter and self-motivator
• Flexible and unflappable (able to manage changes/ special requests with confidence)
• Strong analytical and creative problem solving skills
• High level observation skills/ attention to detail.
• Emotionally intelligent and confident communicator, especially across different cultural groups, nationalities and stakeholder interests.
• Good negotiation/ influencing skills.
• Persistent in inspiring and implementing high standards and professionalism
• Strong verbal and written communication skills
• Highly competent in the use of computer systems and equipment, specifically, Property Management, Yield & Reservations Systems, Financial Management (hospitality focus) Microsoft Office software, social media savvy
• Second language in addition to English an asset

What’s the gig?

Here’s what you’d do:

• To lead and manage the Moskito Island daily operation and team – build team and motivate the achievement of service, sales and safety goals.
• To lead and manage the preopening and opening phases of the Island development.
• To lead and coordinate the development of service concepts and standards.
• To manage and synchronise the key on-island support teams service delivery - IT, Engineering/Maintenance, HR, Landscaping, Procurement/Purchasing, Centralised Services (boats, buggies).
• To manage the key on-island front of house guest experience and home owner / villa service to deliver the VLE (Moskito) brand concept/experience and in line with MHOL contractual agreements.
• To oversee the health and safety of guest, homeowners, employees and visitors to the island.
• To manage and implement Moskito capital expenditure projects, manage operational budgets.
• To be accountable for the successful delivery of the Estate Management Programme, Rental Programme and common areas services.
• To work closely with Moskito Technical Services Manager, Properties Director and the Construction and Lot development teams in the handover of villas, common and recreation areas to operations during construction phase.
• Proactively build and manage the Moskito Home Owner relationships in relation to the villa management contract obligations, including changes and adaptations to effectively manage expectations, and maintain long-term relationships.
• To contribute to the development of business strategies and plans to increase revenue, build profit and enhance market presence.

Here’s the deal

Package & Benefits:

• Competitive Salary– depending on experience (subject to local taxes)
• Performance based bonus scheme
• Housing and subsistence allowance / accommodation provided
• 20 days paid holiday per year plus public Holidays
• Hours as required (5 days /48 hours per week contract)
• Life Insurance
• Access to company contributory Pension Plan
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Moskito Island is a 125 acre private island, in the beautiful British Virgin Islands, unquestionably the most idyllic community of homeowners in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches, the new development has completed the Recreation Grounds including the water sports centre, the tennis pavilion, a luxury beach house and 3 pavilion dining area. In addition, the Branson Estate complete with 3 villa’s and 11 bedrooms.

The 10 exclusive three-acre lots have been sold as freehold. The Homeowners have the option to sub-let their villas (next 2 to be completed 2019) and the island team will manage that process. The first phase of the project is now completed, installation and construction of the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. The Branson family estate is also completed and will be intermittently occupied by the family and other guests. When occupied a temporary front of house team is recruited to take care of all guest needs. A communal recreational area has been developed for the homeowners which consists of a Clubhouse with pool, pool bar and kitchen area that serves 3 exclusive dining pavilions plus 2 tennis courts, gym and tennis pavilion, a fully furnished water sports facility and welcome and arrival docks and pavilions for the home owners. These communal areas are occasionally be used for functions and gatherings.

Guests on Moskito are also our homeowners; we want to go above and beyond with service and style for the community of people that inhabit this island.

www.moskitoisland.virgin.com

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Experience in a similar role for a minimum of five years, ideally in hospitality
• Strong understanding of Preventative Maintenance Systems and Processes
• Understanding and skills in Electrical, Plumbing, Mechanical, Woodwork and HVAC systems
• Strong Management Skills
• Good Communicator
• Strong background in maintenance management software

BEHAVIOURS/ SKILLS

• Confident and assertive in running a team
• Strong instruction and coaching skills to be able to pass onto the team
• Able to manage and motivate a team of people to work together
• Organised and able to manage complex logistical challenges
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Calm in emergency situations
• Sense of fun

What’s the gig?

Here’s what you’d do:

• Running the Preventative Maintenance for the Property
• Work alongside the Engineer, reports into the Technical Services Manager
• Schedule, delegate and check up on tasks on a daily basis
• Manage the store room
• Manage all relevant H&S requirements
• Carry out repairs

Here’s the deal

Package & Benefits:

• Competitive Salary– depending on experience (subject to local taxes)
• Minimum 12 month contract (subject to work permit approval)
• Up to 15% of annual salary bonus scheme
• Share in the island gratuities
• 24 days paid holiday per year (team work 6 days a week) plus public holidays
• Accommodation & meals/ food provided for
• Initial flights from country of residence (and return at end of contract)
• One return ticket to “home” per annum
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Mont Rochelle, located in Franschhoek in the Western Cape in South Africa, is a stunning 22-bedroom hotel and vineyard. Mont Rochelle boasts a unique hilltop setting and private vineyard encompassing 39 hectares. The hotel includes 6 spacious suites amongst its rooms, two restaurants, Miko and Country Kitchen, bar, spa, gym and an outdoor swimming pool. Not forgetting the wine cellar of course, just a stone’s throw away from our four-bedroomed Manor House…the most recent addition to the property!

Things to do on the estate include a personalised wine tasting at the wine cellar, vineyard tours, picnics alongside the dam (the restaurant will provide the hamper), a dip in the outdoor swimming pool, a workout in the gym, a game of tennis, a range of spa treatments and some top golf courses situated in the area.

For more information, please visit: www.virginlimitededition.com/en/mont-rochelle

Here’s what you need:

QUALIFICATIONS/ EXPERIENCE
• Previous experience in a 5* spa, preferably with a Hotel environment
• Well-presented and well-groomed
• Relevant qualifications
• Africology skincare experience would be an advantage

BEHAVIOURS/ SKILLS
• Excellent written and verbal communication skills
• Fluent in English (an additional language would be an advantage)
• Ability to upsell on treatments and products
• A guest and service approach
• Energy and passion
• Attention to detail
• Ability to interact with guests and colleagues alike
• Computer skills – Excel, Word and Outlook

What’s the gig?

Here’s what you’d do:
• Welcome guests to the spa as per Mont Rochelle standards and ensure their medical history and conditions are accurately recorded
• Maintain accurate records and guest history
• Advise guests of the various treatments and products available
• Perform treatments according to each guests’ preference and ensure their wellbeing throughout their treatment
• Ensure spa areas are checked for cleanliness, prepared and ready for guests at all times
• Maintain a high level of hygiene and cleanliness at all times
• Upsell spa products
• Maintain the correct usage of all equipment used within the spa
• Report all maintenance issues to the Head of Spa or Estate Manager and ensure the issues are fixed timeously
• Monitor and communicate guest feedback forms
• Address any guest complaints and respond to all guests’ requests in a positive and timeous manner

Here’s the deal:

Package and benefits:
• Competitive Salary
• Commission: If the Spa reaches budget for the month, a 10% commission rate is payable on all treatments and products. If the Spa doesn’t reach budget, a 5% commission rate is payable.
• Annual Leave: 15 Days
• Hours: Shifts as and when required (being a Hotel environment, shifts are required to be flexible)
• Medical Aid: N/A
• Provident Fund: 5% company contribution
• Cell Phone Allowance: N/A

Ulusaba is a safari Lodge located in South Africa on the edge of Kruger National Park in Sabi Sands. Ulusaba has two magnificent Lodges: Rock Lodge is perched high on the summit of a koppie (rocky hill) and has 9 rooms whilst 0.5km away, Safari Lodge is built along the banks of the dry Mabrak riverbed and has 11 rooms. Many guests choose to split their stay between both Lodges. We have recently added a new addition to our Portfolio, Cliff Lodge. This is Sir Richard Branson’s private residence but can also be sold commercially. Guests can book individual rooms or exclusively hire individual Lodges or the hotel as a whole - ideal for weddings and celebrations.

Ulusaba is an excellent place to observe the ‘Big Five’ – buffalo, rhinoceros, elephant, lion and leopard. The property belongs to Sir Richard Branson and, whilst maintaining a highly professional and efficient guest experience, it is key that any appointments maintain the sense of fun and the outgoing attitude of Virgin which is reflected in the running of this busy Lodge. A hands on approach is expected of all team members.

To be considered for this role, you must have the right to work in South Africa

The Airstrip Administrator is responsible for the day-to-day coordination of all administration concerning guest arrivals, departures and activities. The Airstrip Administrator should assist the Lodge Managers in achieving the highest standard of service, pertaining to administration and ensuring guest satisfaction is of the highest priority. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the Lodge.

Here’s what you need:

QUALIFICATIONS/ EXPERIENCE

• Minimum 3 years’ experience in 5 star establishments working in Front Office
• Hotel or Tourism School (or similar qualifications) would be beneficial
• Sound computer knowledge, i.e. Microsoft Office and Protel
• Driver’s license
  
  

BEHAVIOURS/ SKILLS

• Good standard of both written and spoken English
• Excellent communication skills, both written and verbal
• An understanding of administration, with a methodical approach
• Excellent computer skills
• Good organizational and planning skills
• Self-starter and self-motivator
• Disciplined in meeting deadlines
• Good attention to detail
• Flexible attitude and willing to take on tasks as necessary
• Excellent social and interpersonal skill
• High sense of responsibility
• Willing to work flexible hours around guest arrival and departure times
• Sensitive to cultural issues / patient with colleagues
  
  

  What’s the gig?

Here’s what you’d do:

• Compile the daily ‘Day sheet’, in conjunction with confirming flight schedules and ensuring the information is correct
• Meet and greet all Ulusaba guests on arrival with champagne and indemnity form for signing
• Liaise with Reservations on a weekly basis to sort out any queries before the guests arrive
• Capture guest information data accurately on Protel
• Complete daily registers and ensure they are correct
• Compile Month End Reports and forward to the Accounts Department on time
• Carry out all check outs, ensuring that guest bills are correct and that payment is taken and recorded correctly
• Ensure the welcome area at the airstrip is clean and presentable for guests arriving
• Communicate guest information and movements between the Lodges
• Assist the Lodge Managers with any administrative duties they may require
• Assist in Lodge operations, if and when required
  
  

  Here’s the deal:

  Package and benefits:

• Competitive Salary
• Permanent Employment
• Accommodation
• Food allowance
• Virgin Tribe Membership
• 50% Company Contribution on Medical Aid
• 50% Company Contribution on Pension Fund
• 1% Company Revenue Gratuity