Why work for Virgin Limited Edition?

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco; The Lodge in Verbier; Necker Belle, a 105 foot luxury catamaran; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa and Son Bonyola Estate in Mallorca, Spain. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located.

To be considered for this role, you must have the right to work in the UK.

Reporting to the Management Accountant for Mahali Mzuri and The Lodge, this role encompasses the Accounts Payable function which includes all statutory payments and the payroll data input for the Kenyan entity and supporting the existing AP functions at VLE.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Experience in a similar hospitality business an advantage
• Experience in Accounts payable & payroll function is a similar sized industry.
• Good MS Excel skills and willingness to learn the accounting system (currently PSF, soon moving to Sage X3)
  
  

BEHAVIOURS/ SKILLS

• High level on numeracy and accuracy
• Ability to meet deadlines
• Self-starter and self-motivator
• Enthusiastic and willing to learn
• Good organisation skills
• Good attention to detail
  
  

What’s the gig?

Here’s what you’d do:
Running the accounts payable function for the Mahali Mzuri,

• Coding all purchase invoices, including petty cash
• Posting all invoices onto the accounting system (PSF/Sage X3)
• Scanning all invoices in to the accounting system & filing
• Processing and reconciliation of all supplies, petty cash & payments
• Review of AP ledger and creating accruals where applicable
• Performing adhoc costing to assist the operations team in decision making

Supporting the accounts payable function as required for the head office companies and one other operating company, this would consist of,

• Posting and scanning invoices
• Processing payments
• General administration duties as required
• Other project work

Collation of all payroll data from camp,

• Adding and removal of employees in AREN
• Inputting payroll details into Aren (additions and deductions)
• Review of permanent & casual salaries
• Generation of reports for review by FC
• Online processing & filing of all Statutory returns
• Dealing with all payroll queries
  
  

Here’s the deal

Package & Benefits

• Competitive Salary
• Performance based bonus, based on achievement of objectives
• The official office hours are 9am to 5.30pm, Monday to Friday however you would be required to work as and when necessary to fulfil your role. No overtime is payable.
• 20 days annual holidays + Bank Holidays
• Additional day off for birthday
• Tribe Discount Card
• Season Ticket Loan scheme
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%.
• We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service.
• Fun and relaxed working environment

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service. The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco; The Lodge in Verbier; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa; and new addition Son Bonyola Estate in Mallorca. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located. The reservations office hours are 8.00am to 6.00pm (in shifts), Monday to Friday and 9.00am to 4.00pm on Saturday. Your role would be required to work 5 days per week, covering Saturdays (on rotation).

To be considered for this role, you must have the right to work in the UK.

The Sales and Reservations Manager will report into the Group Sales and Marketing Director and will effectively manage the Reservations team, in ensuring enquiries and bookings for all properties are handled in a timely and professional manner with the goal to achieve, or exceed, all reservations targets by maximising all sales opportunities.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Experience in a similar luxury hospitality business is essential
• Minimum of 2 years experience in similar Reservations Management capacity
• Computer skills, including Microsoft Word, Protel experience is preferred but not essential
• Proficient in compiling detailed and accurate reports on a weekly, monthly basis.
  
  

BEHAVIOURS/ SKILLS

• Excellent communication skills, both written and verbal
• Clear and confident communicator
• High level of attention to detail
• High level of organisational skills
• Natural leader
• Proactive in approach
• Results and standard orientated
• Team orientated
• Customer focussed
  
  

What’s the gig?

Here’s what you’d do:

• Oversee day to day running of Reservations Office.
• Have full product knowledge of the entire VLE portfolio.
• Guarantee a high level of personal service is given to all clients at all times, including direct consumers, agents, tour operators and other relevant parties.
• Supporting the team to ensure that all daily tasks are completed.
• Monitoring and recording performance of Reservations Department and advise on how to improve working practises in this area if and when appropriate.
• Compile detailed and accurate weekly and monthly reports, and any other as requested.
• Liaise with each property to agree forecast on a monthly basis.
• Proactively review and propose the rate strategy across the collection in conjunction with Group Sales & Marketing Director.
• Checking and authorising all commission payments to travel agents and booking fees.
• Present current revenue data on monthly global sales calls, highlighting need periods, pace and opportunities in order to check effectiveness of current strategies in property performance to budget, in conjunction with the wider Sales team.
  
  

Here’s the deal

Package & Benefits

• Competitive salary
• Performance based bonus, with criteria, of up to 20% of basic salary
• 20 days annual holidays + Bank Holidays.
• Additional day off for birthday
• Tribe Discount Scheme
• Season ticket loan
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%.
• We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service.

Personal Assistant to Group Sales & Marketing Director/Sales & Marketing Team Administrator (Fixed Term up to 12 months, Maternity Cover)

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings. Each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands; Kasbah Tamadot in Morocco; The Lodge in Verbier, Switzerland; Mahali Mzuri, a tented safari camp in Kenya; Son Bunyola in Mallorca, Spain; Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard in South Africa.

To be considered for this role, you must have the right to work in the UK.

The position is based in Hammersmith, London.

We are looking for a Personal Assistant and strong Sales & Marketing co-ordinator to provide direct operational & administrative support to the Group Director of Sales & Marketing and the wider Sales & Marketing team. The successful candidate must have strong experience in managing administrative duties for a senior executive and their team in a sales environment within the hospitality industry. The ideal candidate will also be highly organised with a strong sense of teamwork, able to build relationships with team members at all levels and demonstrates high levels of discretion and confidentiality.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Experience working in the hospitality industry required (min 3 years)
• Experience working within a Sales & Marketing team is essential
• Computer literate in all MS Office Programs (Outlook, Word, Excel, PowerPoint). Experience of working with tools such as Google docs and cloud sharing services would be advantageous
• Excellent command of English, with excellent communication skills, both written and verbal
• Experience of diary management
• Experience of travel/itinerary management is essential
• Experience of Protel would be beneficial
• Has worked in an international / global office environment and is culturally aware
  
  

BEHAVIOURS/ SKILLS

• Excellent administration and organisational skills
• Plan, prioritise and organises effectively
• Proactive approach, able to pre-empt requirements and react quickly
• Ability to meet deadlines
• Strong attention to detail
• Excellent multi-tasking skills
• Flexible, adapts quickly and willing to assist
• Strong communicator with excellent inter-personal skills
• Exudes a positive ‘can do’ attitude
• Takes pride in all they do and gets the job done
  
  

What’s the gig?

Here’s what you’d do:

• Provide full administrative support to the Group Sales & Marketing Director and act as a first point of contact. This would include reviewing and dealing with all correspondence, proactive diary management, arranging all necessary team and client meetings and conference calls and maintaining any relevant databases / processes for the wider Sales & Marketing team
• Provide general admin support to the wider Sales, Marketing, PR and Reservations teams
• Assist with preparation of reports and presentations, including the departmental monthly Sales & Marketing report and Exec team documents as required
• Liaise with clients, properties and regional offices as required
• Organise all travel arrangements for the Group Sales & Marketing Director and the wider Sales & Marketing team
• Maintain departmental records for weekly movements and manage all expenses and departmental invoices for the wider Sales & Marketing team in a timely manner
• Support the Group Sales & Marketing Director with any sales and marketing led projects when required
• Assist with co-ordinating departmental recruitment activities
• Provide general admin support to the Exec team when required
• Provide assistance with other general office administration when require
  
  

Here’s the deal

Package & Benefits

• Competitive Salary
• Performance based bonus, based on achievement of objectives
• Office working hours; Monday – Friday, 9.00 am – 5.30pm
• Season ticket loans and cycle to work schemes available
• 20 days paid holiday per year plus public holidays
• Additional day off for birthday
• Tribe Discount Card offering a wealth of benefits across the Virgin Group
• We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
• Fun and relaxed working environment

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings. Each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands; Kasbah Tamadot in Morocco; The Lodge in Verbier, Switzerland; Mahali Mzuri, a tented safari camp in Kenya; Son Bunyola in Mallorca, Spain; Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard in South Africa.

To be considered for this role, you must have the right to work in the UK.

The position is based in Hammersmith, London.

The main remit of this role is responding individually to guest feedback forms on behalf of the MD, managing and enhancing our guest profiles and overseeing the process of guest feedback statistics that are generated, using this information to highlight trends and areas of note throughout the collection. It is important here to have the ability to adopt the Virgin ‘tone of voice’ in written correspondence and requires good attention to detail. The role will also support the Operations Director with PA and administrative duties. The role reports into the Executive Assistant to the Managing Director with frequent catch ups with the Operations Director.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Computer Skills – MS Word/ Outlook/ PowerPoint/ Excel
• English Literature Qualification – at least GCSE level
• Hospitality background is an advantage
• Previous PA experience is highly desirable
• Experience of a hotel booking system, such as Protel
• Experience of diary management and detailed itineraries for overseas travel arrangements
• This role is office based and requires a lot of written work and admin so it’s important to have an appetite for writing
  
  

BEHAVIOURS/ SKILLS

• Perfect standard of both written and spoken English and ability to write in the Virgin ‘tone of voice’ on behalf of the Managing Director
• High level of attention to detail
• High level of organisational skills
• Able to prioritise and meet deadlines
• Proactive in approach
• Good communication skills
• Highly confidential
• Flexible approach and happy to get involved in ad hoc activities outside their remit
• Passion and interest in Guest services, Guest experience and Operations
• Able to build close relationships with General Managers and Property teams from afar
  
  

What’s the gig?

Here’s what you’d do:

• Analyse and Prioritise feedback forms once received – received in monthly batches from all properties
• Draft individual responses to each guest feedback form we receive
• Send email responses directly from the Managing Directors account, on behalf of the MD
• Use Protel – our reservations system - to manage guest profiles; checking contact details, previous/future bookings and any other personal details to help tailor individual responses
• Liaising with reservations, marketing, the properties (including General Managers) and MD’s Executive Assistant to monitor repeat guests and VIP’s, to help add special touches where appropriate and to flag certain visits/guests
• Liaise with reservations on any personally received feedback, capture this in our feedback stats and add to guest profiles.
• Monitor Trip Advisor feedback and identify any trends alongside feedback forms
• Management of the guest feedback statistics process – collected monthly from all properties for data generation
• Distribute guest feedback statistics results to the Executive team and all Management teams on property
• Analyse guest feedback statistics to help identify any trends and discuss these with the management on properties, on a monthly basis
• Compile Summaries which the MD will use in his bi-monthly Board Report.
  
  
  PA Responsibilities
• Support the Operations Director with inbox management, diary management, travel requirements, reporting and expenses
• Support the Operations Director as required with ad hoc project work
• Ad hoc office administrative duties including calendar management, meeting room bookings, courier bookings, compiling reports, office ordering and general assistance

Here’s the deal

Package & Benefits

• Competitive Salary
• Performance based bonus, based on achievement of objectives
• Office working hours; Monday – Friday, 9.00 am – 5.30pm
• Season ticket loans and cycle to work schemes available
• 20 days paid holiday per year plus public holidays
• Additional day off for birthday
• Tribe Discount Card
• We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
• Fun and relaxed working environment

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. It’s just two miles South of Necker Island and staff may find themselves working closely with the Moskito Island team.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Quality 5 star resort /property experience
• Strong accounting & Cash Handling skills essential
• Previous experience of Events and Reservations management
• Practice a hands on approach
• Training in POS Systems- Particularly Protel or Reservations Assistant an advantage
• Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills
• Bar or restaurant experience an advantage
• Excellent written and verbal communication levels
• You must hold a valid driving license
• Experience of Guest Relations an advantage
• Overseas or Caribbean experience an advantage
  
  

BEHAVIOURS/ SKILLS

• Excellent planning and organisational skills
• A passion for making exceptional holidays
• Anticipating guest needs ad facilitating the small touches that enhance the guest experience
• Ability to motivate a team of people to work together
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Strong communication skills
• Works well and able to perform gracefully under pressure
• High degree of attention to detail
• Passion and pride in work
• Sense of fun
• Calm in emergency situations
• Resourceful approach – able to troubleshoot and manage complex logistical challenges in the event of a change of plan
• Excellent level of written English
• Able to work with and accommodate different cultures
• Excellent guest contact skills/socially confident
  
  

What’s the gig?

Here’s what you’d do:
Be the guest’s point of contact from when they first book a holiday on Necker until they leave at the end of their stay. They liaise with the guest to ensure their visit is planned to their highest expectations and oversee everything from guest transfers to specialist activities and assistance during their stay. When the stay involves a special event, such as a birthday or a wedding, the Planning and Events Coordinator is expected to go above and beyond to ensure that every eventuality has been thought out and addressed.

Here’s the deal

Package & Benefits

• Minimum 12 month contract (subject to work permit approval)
• Competitive Salary
• Included in the island gratuities pool
• 24 days paid holiday (team work 6 days per week) plus public holidays
• Accommodation provided
• Initial flights from country of residence (and return at end of contract)
• Annual flight allowance
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. It’s just two miles South of Necker Island and staff may find themselves working closely with the Moskito Island team.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Minimum of three years in a similar role. Previous experience in the luxury hospitality particularly is desirable but not a deal-breaker.
• Professional certification in secretarial/administration ideal.
• Advanced knowledge of Microsoft packages i.e. Outlook, Word, Excel and PowerPoint.
• Typing speed of 50+ words per minute.
• Competent and confident at dictation typing at speed.
  
  

BEHAVIOURS/ SKILLS

• Exceptional planning, organisation and execution skills - able to manage complex diaries and thrive on solving logistical challenges
• Proactive problem-solving skills with impeccable multi-tasking abilities.
• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Uphold a strict level of confidentiality and trust.
• Exceptional written and spoken communication skills – excellent command of English language
• Flexible and unflappable (able to manage changes/ special requests with confidence)
• Emotionally intelligent - especially across different cultural groups, high-net worth and/ influential guests, nationalities and stakeholder interests
• Friendly and professional demeanour.
• Sense of fun
  
  

What’s the gig?

Here’s what you’d do:

• Responsible for the smooth running of the Regional General Manager’s office i.e. diary management, inbox management and general administration.
• Schedule meetings, appointments and manage travel itineraries.
• Producing all communications from the Regional General Manager’s office, i.e. monthly report, monthly newsletter and extensive dictation.
• Maintaining office stationery levels.
• Assist the Regional General Manager in the smooth running of the Business Processes
• Committee, i.e. sit on the committee and provide constructive insight/feedback, produce and circulate minutes of the Committee meetings, assist in producing the procedures and facilitating their training.

Here’s the deal

Package & Benefits

• Competitive Salary
• Minimum 12 month contract (subject to work permit approval)
• Performance based scheme
• 20 days paid holiday plus public holidays
• Accommodation and food allowance provided
• Initial flights from country of residence (and return at end of contract)
• Annual flight allowance
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. It’s just two miles South of Necker Island and staff may find themselves working closely with the Moskito Island team.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Experience in the 5 star plus Spa Industry
• Qualified Yoga instructor with over 300 hours experience would be an advantage
• Experience of working overseas would be an advantage
• Beauty Therapy International Qualification or equivalent
• Hands on with treatments, within the last 3 months
• Training in Aromatherapy Associates, thermotherapy massage and CND shellac would be an advantage.
• Proven track record in driving sales/target environment
• Fluent in written and spoken English
  
  

BEHAVIOURS/ SKILLS

• Ability to generate and promote sales
• Computer literate
• Great planning and organizational skills
• Happy to be hands on
• High degree of attention to detail
• Passion and pride in their work
• Works well under pressure
• Makes decisions, takes appropriate action
• Gives clear direction and guidelines
• Excellent social and interpersonal skills
• Anticipating guests needs and facilitating the small touches that enhance the guest experience
• Good eye for detail
• Flexible attitude and willing to take on tasks as necessary
• Able to interact with guests and behave appropriately
• Highly sociable and confident when meeting new people
• A sense of fun and understanding of the Virgin way of doing thing
• Realistic expectations of Island life!
  
  

What’s the gig?

Here’s what you’d do:

• 6 Day working week.
• Maximise revenues by meeting and exceeding set budgeted amounts in treatments and retail sales and ensure accurate guest billing
• Perform as part of a team
• Be able to work on own covering a Spa at times
• Host as part of a roster with the Island team to promote the Spa
• Play your part in ensuring guests get the Necker experience at it’s best

Here’s the deal

Package & Benefits

• Competitive Annual salary
• Commission Payable on target achievement
• Housing provided
• Food allowance
• Medical and life insurance
• Pension Plan
• 24 days paid holiday per annum (based on 6 day working week)
• Flights from country of residence and return at end of contract.
• A share of the tips and gratuities
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com