Why work for Virgin Limited Edition?

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco; The Lodge in Verbier; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa and Son Bunyola Estate in Mallorca, Spain. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in New York, USA where our US teams are located.

To be considered for this role, you must have the right to work in the USA

Position reports primarily to Regional Director of Sales USA for Sales responsibilities and direct report to Sales & Reservations Executive for responsibilities in Reservations.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• A minimum of 1-2 years hotel experience or similar background
• Outgoing personality
• Written and verbal proficiency in English
• Team player
• Must be computer literate; Strong knowledge of Excel and Word.
• Excellent administration and organizational skills
• Excellent inter-personal skills

BEHAVIOURS/ SKILLS

• Able to multi task
• Commitment to business
• Plans and organizes effectively
• Team orientated
• Flexible manner and willingness to assist
• Good personality
• Perform job functions with attention to detail, efficiency and accuracy.
• Works well under pressure
• Assertive and proactive
• Willingness to learn

What’s the gig?

Here’s what you’d do:
To handle enquiries and bookings from the US, Latin America and Canada ensuring prompt reply, effective communication with clients in a timely and professional manner with the goal to achieve or exceed all reservations targets by maximizing all sales opportunities.

Key Responsibilities in Reservations:

• To have accurate product knowledge of Virgin Limited Edition for effective communication.
• Responding to enquiries by phone and email, making reservations
• Responsible in liaising with reservation departments in London or South Africa pertaining to enquiries and bookings.
• Input bookings and reservations in Protel.
• Creating guest profiles for new enquiries and bookings.
• Ensure reservations are handled in accordance with company minimum standards for turnaround/ confirmation and follow up.
• Liaising with the properties for special requests such as road transfers, spa treatments and excursions bookings.
• Producing guest information sheets with guest requirements and communicating to the property prior to arrival.
• Creating guest profiles for identified VIP clients and ensuring they are updated.
• Processing of payments for bookings once set up is finalized in the US.
• Contacting agencies to obtain bank details for commission payments.

Key Responsibilities in Sales:

• Responsible in maintaining US tracking report for all enquiries and bookings.
• Input notes, contact details and progress of enquiries in Protel.
• Input enquiries with proper notations of market segment, lead time, source and other pertinent information in Protel.
• Generate tracking reports on a weekly basis to discuss with US team in weekly meetings.
• Handle enquiries for RDOS and RSM solicited from sales calls and trade shows.
• To research and identify viable prospects and discuss action/activity plans with Regional Director of Sales to turn these into key accounts.
• General administrative duties.
• To portray the highest possible standards of both personal and company image at Virgin Limited Edition events and presentations.

Here’s the deal

Package & Benefits:

• Competitive salary
• Annual leave entitlement of 10 days
• Tribe Discount Card
• Healthcare contribution
• You get to work for the coolest brand in the world!

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands; Kasbah Tamadot in Morocco; The Lodge in Verbier, Switzerland; Mahali Mzuri, a tented safari camp in Kenya; Son Bunyola in Mallorca, Spain; Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard in South Africa.

This role is based in Hammersmith; London where our central teams are located. The role will report into the Group Properties Manager and will work closely with the Operations and Health and Safety teams.

The role will be office based and work with the property-based maintenance, H&S and operations teams providing remote support to the properties across the group. This role is to support the properties in; contract management, asset management, H&S management, cost tracking of P&L and CAPEX including any reporting of exceptional expenditure. The Group Properties Co-Ordinator will support in managing all properties Capex requests ensuring forecasting and budgets are correct. The role will support, and co-ordinate the properties in the management of Engineering H&S planned preventative maintenance programs as well as co-ordinating all properties assets matrix and forecasting when replacements are needed.

The diverse nature of the VLE portfolio requires that the successful candidate has the ability to be flexible, innovative and highly adaptable in carrying out the role.

This is a great opportunity for a Facilities Administrator looking for the next step in their career.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• 1-2 years’ experience in the Hospitality and Leisure industry in an administrative role, is ideal
• Have previous experience of working in an office environment
• Proven experience in managing and cost tracking project budgets
• Proven experience in managing Hotel engineering P&L
• Experience in supporting property health and safety
• Excellent and confident communicator, especially with people from non-financial backgrounds
• Enthusiastic, proactive, & commercially astute
• Focused on delivering to agreed deadlines
• Flexible and willing to help others with tasks when required
• Self-starter and self-motivator who is willing to work ‘hands-on’ and contribute positively in a small company environment
• Great organisation and time management skills
• High degree of IT literacy with excellent MS Excel skills
• Flexibility to work hours as required to fulfil the role as required

BEHAVIOURS/ SKILLS

• Confident and assertive
• Cultural awareness and ability to work in a remote environment.
• Great time management and sticking to deadlines
• Great communication skills
• To be able to prioritise
• Strong instruction and coaching skills
• Able to manage and motivate a team of people to work together
• Organised and able to manage complex logistical challenges
• Happy to have a hands-on approach
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Calm in emergency situations
• Willing to learn and develop
• Sense of fun

What’s the gig?

Here’s what you’d do:

• To support in managing small projects and programs that have been requested through Capex and P&L.
• To manage all P&L purchase requests and invoicing to smaller properties.
• To maintain a well-structured filing system for contracts, vendors, contractors and general communication.
• To prepare monthly properties reports to all properties.
• To create and keep up to date a contacts list for all suppliers, contractors, consultants and the like.
• To answer the telephone and communicate in a professional manner with authorities’ representatives, contractors, suppliers and consultants.
• To update the Group Properties Manager on a regular basis on reports, repairs, planned service visit and contracts to all properties.
• To manage all contracts administration to smaller properties.
• Manage properties asset list.
• To co-ordinate put an agenda and prepare engineering meeting minutes.
• To carry out any other reasonable requests as directed by your manager.
• Ensure all H&S planned preventative maintenance is up to date to all properties.

Key Responsibilities in Sales:

• Responsible in maintaining US tracking report for all enquiries and bookings.
• Input notes, contact details and progress of enquiries in Protel.
• Input enquiries with proper notations of market segment, lead time, source and other pertinent information in Protel.
• Generate tracking reports on a weekly basis to discuss with US team in weekly meetings.
• Handle enquiries for RDOS and RSM solicited from sales calls and trade shows.
• To research and identify viable prospects and discuss action/activity plans with Regional Director of Sales to turn these into key accounts.
• General administrative duties.
• To portray the highest possible standards of both personal and company image at Virgin Limited Edition events and presentations.

Here’s the deal

Package & Benefits:

• Competitive salary
• Performance based bonus scheme, with criteria
• Office working hours; Monday – Friday, 9.00 am – 5.30pm
• Season ticket loans and cycle to work schemes available
• 20 days paid holiday per year plus public holidays
• Additional day off for birthday
• Tribe Discount Card
• We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
• Fun and relaxed working environment

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. It’s just two miles South of Necker Island and staff may find themselves working closely with the Moskito Island team.

Reporting to the Activities Manager, the Head Activities Instructor is responsible for managing the Activities Instructors and organizing guest activities to provide the best and safest level of activities to guests.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• 2 years management experience in Watersports/ activities industry
• Water sports qualifications: Senior BKSA or IKO kitesurfing Level 2, Senior RYA sailing required
• Must hold RYA power boat level 2 and Yacht master offshore ticket.
• Medical response and First Aid certification
• STCW
• Quality resort / property experience
• Bar or restaurant experience an advantage
• Overseas or Caribbean experience an advantage
• Other preferable attributes: Knowledge of marine mechanics, RYA windsurfing qualification, PADI dive master instructor, Tennis, Yoga, Pilates, personal training experience.
  
  

BEHAVIOURS/ SKILLS

• A passion for making exceptional holidays
• Able to work with and accommodate different cultures
• Strong instruction and coaching skills to be able to pass onto the team
• Confident and assertive in running a team
• Able to manage and motivate a team of people to work together
• Organised and able to manage complex logistical challenges
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Team worker and proven customer service skills
• Excellent guest contact skills/socially confident
• Good communication skills
• High degree of attention to detail
• Passion and pride in work
• Able to perform gracefully under pressure
• Sense of fun
• Calm in emergency situations
• Resourceful approach – able to troubleshoot in the event of a change of plan
  
  

What’s the gig?

Here’s what you’d do:

• Ensure the Necker Watersports experience is delivered safely and to an exceptionally high standard
• Maintain all of the kit
• Encourage guests to partake in diving
• Lead the activities team on a daily basis, booking guests lessons and excursions, Running daily meetings.
• Drive the Necker Power boats for excursions and airport transfers
• Assist other departments when necessary in carrying out their tasks

The water sports role includes:

• Day to day guest activities. This will range from teaching lessons, running guest activities to guest excursions.
• Preparing, setting up and packing down guest areas
• Proving safety cover for guest activities
• Maintaining all Watersports equipment ensuring regular inventory as well as maintenance and safety checks are carried out to ensure that all equipment is kept in excellent condition
• Reporting any safety concerns to management
• Adhering to all activities operating procedures and safety protocols
• Adhering to all power boat operating procedures and safety protocols
• Ensuring the safety of guests and staff while doing activities
• Driving outboard boats
• Cleaning boats
• Collecting a dropping guest luggage on arrival and departure days
• Day time and evening hosting
• General Admin
• Assisting other teams with daily duties as needed
• Assisting the Necker or Necker Belle team whilst Moskito Island is in quiet periods
  
  

Here’s the deal

Package & Benefits

• Minimum 12 month contract (subject to work permit approval)
• Competitive salary
• Share in the island gratuities
• 24 days paid holiday per year (team work 6 days a week) plus public holidays
• Accommodation provided
• Monthly food allowance
• Initial flights from country of residence (and return at end of contract)
• Annual flight allowance
• Medical Cover
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. It’s just two miles South of Necker Island and staff may find themselves working closely with the Moskito Island team.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Quality 5 star resort /property experience
• Previous experience of Events and Guest Relations
• Practice a hands on approach
• Training in POS Systems- Particularly Protel or Reservations Assistant an advantage
• Knowledge and understanding in Microsoft Office and a good level of computing skills
• Bar or Restaurant Experience
• Excellent written and verbal communication levels
• You must hold a valid driving license
  
  

BEHAVIOURS/ SKILLS

• Happy to be hands on
• Positive and upbeat
• Great planning and organisational skills
• Self-motivated
• Confident people person
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well and able to perform gracefully under pressure
• High degree of attention to detail
• Calm in emergency situations
• Sense of fun
• A passion for making exceptional holidays
• Anticipating guest needs ad facilitating the small touches that enhance the guest experience
• Strong communication skills
• Resourceful approach – able to troubleshoot and manage logistical challenges in the event of a change of plan
• Excellent level of written English
  
  

What’s the gig?

Here’s what you’d do:

• Working as part of the front of house team, responsible for delivering a smooth and polished product to our guests. The position is highly visible and 100% hands on, dealing
• with guests on a daily basis while they are on island.
• Responsible for the daily set up of guest areas and bars. Keeping the areas and bars
• clean, tidy and sanitized.
• 6 day working week, shifts will be scheduled around the guests movements and comprise of both day and night shifts.

Here’s the deal

Package & Benefits

• Minimum 12 month contract (subject to work permit approval)
• Competitive salary
• Share in the island gratuities
• 24 days paid holiday per year (team work 6 days a week) plus public holidays
• Accommodation provided
• Monthly food allowance
• Initial flights from country of residence (and return at end of contract)
• Annual flight allowance
• Medical Cover
• Life insurance
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Sir Richard Branson's private island paradise, and home, Necker Island, in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 30 people and is the perfect destination for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks, which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of 11 rooms in the Great House and 4 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings of over 200 people.

The style of Necker is “barefoot luxury”, but the feeling we aim to create for our guests when they arrive on island is of coming home. Unless our guests feel completely at ease from the moment they step onto the island we haven’t done our jobs properly.

The island provides extensive water sports activities as well as tennis courts with a resident coach, gym and outstanding spa treatments. There’s also a wonderful array of rare wildlife on the island, which we are helping to flourish!

If that wasn’t enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has a home, along with another number of other homeowners. It’s just two miles South of Necker Island and staff may find themselves working closely with the Moskito Island team.

Reporting to the Guest Services Manager, the DJ, AV specialist & creative is responsible for the overall music experience being a key part of the guests stay on either Necker and Moskito Island and ensuring that we are delivering a smooth and polished product to the guests.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Excellent DJ skills
• Experienced DJ, with experience playing to wide range of crowds including larger crowds (100+ people)
• Flexibility and experience in playing more than one specialized genre of music
• Ability to play an instrument, sing and perform a wide range of music to a crowd would be a bonus
• Knowledge of sound engineering principles, including levels, common input and output methods, and ability to setup and work basic compact mixing boards as well as digital mixing desks, small band set-up and powered PA using looped mono or stereo feeds.
• Experience with DMX lighting controls & programming (My DMX, ADJ NE1)
• Knowledge of sound setup within a room or location (positioning of subs and cabinet speakers) in different locations
• Experience with supporting high profile conferences and smoothly handling a wide array of speakers
• Capable of working with MS Powerpoint, Mac Keynote & Prezi etc. to make last minute adjustments to presentations under pressure
• Experience with Slidedog presentation software an advantage
• Troubleshooting of PA/Sound/AV issues during DJ/performances
• Troubleshooting of daily sound issues with in-house PA, e.g. bad cables, incorrect speaker level settings system faults etc
• Sound technical knowledge and ability
• Experience of installed commercial installed / integrated AV systems essential, including audio and network patching, and working in confined racks
• Knowledge of specific brands or technologies an advantage: Bose Professional & Control Space Designer; Behringer X-32 mixer; Dante; Shure; Logitech Harmony; Samsung Commercial TV; Satellite and Streaming IPTV technologies
  
  

BEHAVIOURS/ SKILLS

• Passion for music and creating incredible experiences
• Confident and assertive in managing guest requests
• Strong instruction and coaching skills to be able to pass onto the team
• Able to efficiently manage your own time
• Able to manage and motivate a team of people to work together
• Organised and able to manage complex logistical challenges
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Calm in emergency situations
• Sense of fun
• Great interpersonal skills and able to connect with and liaise with guests
  
  

What’s the gig?

Here’s what you’d do:

• The role would be predominantly based on Necker Island and will be a combination of PA set ups for external entertainment, managing high profile conferences, providing an awesome DJ experience during the evenings and/or creating a great atmosphere performing on your instrument, managing all AV systems, music and movie accounts on both Islands. Working 6 days a week.
• You will be working as part of the Guest Services Team and will be responsible for “Hosting” the guests stay on the island and setting up the bars and event area. You will make up part of the Lead Hosting team, (with some fabulous Virgin training) in charge for leading our evening host team, responsible for the smooth delivery and execution of a fantastic F&B experience and getting a party started!
  
  

Here’s the deal

Package & Benefits

• Competitive Salary
• Minimum 12-month contract
• Housing provided
• Food allowance
• Medical cover
• 24 days paid holiday per annum (based on 6 day working week) plus public holidays
• Initial flights from country of residence (and return at end of contract)
• A share of the tips and gratuities
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Moskito Island is a 125 acre private island, in the beautiful British Virgin Islands, unquestionably the most idyllic community of homeowners in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches, the new development has completed the Recreation Grounds including the water sports centre, the tennis pavilion, a luxury beach house and 3 pavilion dining area. In addition, the Branson Estate complete with 3 villa’s and 11 bedrooms.

The 10 exclusive three-acre lots have been sold as freehold. The Homeowners have the option to sub-let their villas (next 2 to be completed 2019) and the island team will manage that process. The first phase of the project is now completed, installation and construction of the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. The Branson family estate is also completed and will be intermittently occupied by the family and other guests. When occupied a temporary front of house team is recruited to take care of all guest needs.

A communal recreational area has been developed for the homeowners which consists of a Clubhouse with pool, pool bar and kitchen area that serves 3 exclusive dining pavilions plus 2 tennis courts, gym and tennis pavilion, a fully furnished water sports facility and welcome and arrival docks and pavilions for the home owners. These communal areas are occasionally be used for functions and gatherings.

Guests on Moskito are also our homeowners; we want to go above and beyond with service and style for the community of people that inhabit this island.

Sir Richard Branson's private island and home, Necker, in the British Virgin Islands, is unquestionably the most idyllic place in the Caribbean. The property can also be rented for large events and weddings of over 200 people. Necker Island is 74 acres, fringed with white sandy beaches and surrounded by turquoise waters and coral reefs. Necker Island is normally hired exclusively for up to 34 guests, with the option to accommodate more, on an all-inclusive basis, perfect for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Temple House. The Island has a wonderful array of rare wildlife which we are helping to flourish!

Guests on Necker are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

The style of both Moskito and Necker Island is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! VLE BVI sits across Moskito and Necker Islands to deliver this.

Reporting to the BVI Finance Director, the Procurement Director is responsible for the overall procurement, purchasing and logistics function across the BVI portfolio.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

• Minimum of five years in a similar role – with demonstrated hands-on operations management and leadership
• Expert level procurement background Professional qualifications in Procurement / Purchasing
• Opening experience in a complex / multi-service 5-star resort or luxury hospitality environment
• Set-up and / or restructure of purchasing / procurement business function/departments
• Managing multiple use stores and internal requisition function e.g. F&B, linens, operational supplies
• Ideally Island, but otherwise remote location experience
  
  

BEHAVIOURS/ SKILLS

• Strong leadership and management skills
• Exceptional planning, organisation and execution skills - able to manage complex logistical challenges
• Outstanding financial acumen – capex and operational budgets, food costing and pricing etc.
• Brilliant negotiating and consensus building skills
• Team builder and people connector
• Team coach and trainer
• Self-starter and self-motivator
• Flexible and unflappable (able to manage changes/ special requests with confidence)
• Strong analytical and creative problem-solving skills
• High level observation skills/ attention to detail
• Emotionally intelligent - especially across different cultural groups, nationalities and stakeholder interests
• Generator of new ideas and solutions and change meeting the needs of the guests, homeowners and internal operations departments
• Highly competent in Microsoft Office suit, accounting and/or purchasing and stores software
• Sense of fun
  
  

What’s the gig?

Here’s what you’d do:

• Set up and develop the procurement and purchasing function and operation across Necker and Moskito Islands
• Create and implement the procurement strategy for the company
• Design and implement procurement, purchasing, logistics and requisition standards, SOPs
• Oversee the delivery routes onto the island and that the correct duties, insurance, etc. is correct and in place
• Manage stock, storerooms, warehouses to ensure optimum servicing of operations and guests/homeowners needs
• Uphold and ensure compliance ethical standards for the procurement of products and services
• Co-coordinate monthly stock takes
• Prepare monthly management reports & budgets
• Reduce overall procurement cost. Implement and secure HoD buy-in of cost control and cost reduction policies/strategies
• Lead and manage the Procurement team
  
  

Here’s the deal

Package & Benefits

• Competitive salary - depending on experience (subject to local taxes)
• Performance based bonus scheme
• Minimum 5-day work week
• 20 days paid holiday per year, plus public holidays
• Taxable living allowance (food and housing)
• Initial flights from country of residence (and return at end of contract)
• Medical Cover
• Life Insurance
• Company Pension
• Access to Company Pension Plan after qualifying period
• You get to work for the coolest brand in the world!
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com