Please select a property to continue

Why work for Virgin Limited Edition?

Our people work hard but never forget to have fun while they are doing it! We believe in treating our people with respect, looking after them and allowing them the freedom to be themselves and flourish.

Current Opportunities

You’re in luck! We’re currently recruiting for a number of positions.
Remember to read the job description carefully before sending your CV to careers@virginlimitededition.com unless otherwise specified.

People Manager - London

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands; Kasbah Tamadot in Morocco; The Lodge in Verbier, Switzerland; Mahali Mzuri, a tented safari camp in Kenya; Son Bunyola in Mallorca, Spain; Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard in South Africa. This role is based in Hammersmith, London where our central teams are located.

The role will report into the Group People Director. This role has one direct report, People Coordinator.

The role will work closely with the Group People team and on occasion with the property based HR support (larger properties only) and property General Managers. The role is also very hands on and typical activities would include, recruitment interviews, performance management support, counselling sessions, disciplinary /grievance/ appeal hearings. Overseeing the London Office Payroll and all employee benefits for the Group. The diverse nature of the VLE portfolio requires that the successful candidate has the ability to be flexible, innovative and highly adaptable in carrying out the role.

To be considered for this role, you must have the right to work in the UK.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

  • Previous experience in HR management
  • Experience of hospitality/ leisure industry in 5* environment essential
  • Previous experience processing payroll
  • Previous experience managing employee benefits
  • Experience of designing and implementing policies and initiatives
  • Worked with and understands statutory and legislative requirements of employment
  • Experience of dealing with different nationalities/ cultures
  • High level of computer skills including Microsoft packages and payroll / HR admin systems
  • Experience of running disciplinary/ grievance hearings
  • Experience of recruitment
  • Excellent command of the English language, both verbal and written
    Desirable:
  • Recognised qualification in HR to degree level


    BEHAVIOURS/ SKILLS
  • Strong people management and coaching skills
  • Excellent communication
  • Numerate and able to deal with and interpret statistics
  • Highly confidential
  • High sense of integrity and responsibility – able to be a role model
  • Good meeting chairmanship skills
  • Hands on approach
  • Approachable and a good listener, willing to have an ‘open door’ policy whenever possible
  • Organised and structured approach
  • Assertive and confident when dealing with people
  • Ability to influence and persuade – diplomatic approach
  • Ability to manage time and prioritise
  • Proactive approach
  • Sensitive to cultural requirements and happy to adapt own behaviour to get the best out of the team
  • Energy and passion
  • A sense of humour is essential!

    What’s the gig?

Here’s what you’d do:
Ensuring that the VLE People standards are in place. To oversee the London office payroll. To lead on all employee benefits and ensure all properties have the most up to date information around these. To support the Group People Director with a full HR service throughout the employee lifecycle and to ensure team member engagement is achieved.
Manage and oversee recruitment for team members including support in sourcing candidates (permanent and temporary), interview process and ensuring that consistent standards of recruitment are met for the London office and assist across the other properties when needed. To ensure that all aspects of people administration are up to date and run effectively including personal files (computerised).
Other standards to be met include the Performance & Development Review process, communication standards including Staff Consultative Committee, and benefits programme and to assist with company’s Business System review. Ensuring best practice around all disciplinary processes. Coaching skills will be required to provide support and development in conjunction with the Group Training & Development Manager.

Here’s the deal

Package & Benefits:

  • Competitive salary
  • Performance based bonus scheme, with criteria, up to 20% of salary
  • Season ticket loan and cycle to work scheme available
  • 20 days paid holiday per year plus public holidays
  • Hours as required
  • Additional day off for your birthday
  • Tribe Discount Card
  • We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
  • Fun and relaxed working environment

People Coordinator - London

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings, each offering a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands, Kasbah Tamadot in Morocco, The Lodge in Verbier, Switzerland, Mahali Mzuri, a tented safari camp in Kenya, Son Bunyola in Mallorca, Spain, Ulusaba Private Game Reserve and Mont Rochelle Hotel and Vineyard in South Africa. This role is based in Hammersmith, London where all our central teams are located.

As People Coordinator you will provide generalist HR support to the group HR function across the full range of HR activities and projects. This position coordinates all aspects of VLE’s Human Resource activities, supporting a broad range of disciplines including: Recruitment, Payroll and Benefits administration, Absence Management, Training administration, Company Policy, HR System Administration and acting as a team member liaison to People team Management.

The position reports directly to the Metro People Manager and works closely with the Group People and Development Director to support company standards and best people practice across the portfolio and for the continued expansion of the business through management contracts and new properties.

To be considered for this role, you must have the right to work in the UK.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

  • Experience of the hospitality/ leisure industry essential, ideally within a 5-star environment
  • Excellent organisational skills
  • Proven HR administration experience
  • Excellent written and verbal communication skills
  • Highly numerate and able to deal with and interpret statistics
  • Experience of supporting the recruitment process and on boarding
  • Good analytical and problem solving skills with the ability to apply employment legislation through HR policies and procedures
  • High level of computer skills including Microsoft packages and payroll / HR admin systems
  • Understanding of UK employment law
  • Experience of recruitment and on boarding
  • Experience in the management of HR databases
  • Experience with auto enrolment, payroll and benefit administration
  • Excellent command of the English language, both verbal and written


    BEHAVIOURS/ SKILLS
  • Can demonstrate a high level of initiative
  • Ability to manage a number of on - going projects effectively and efficiently
  • Organised with the ability to meet tight deadlines
  • Able to work unsupervised, to plan and prioritise and take responsibility
  • Good influencing skills and the ability to foster and maintain successful working relationships with colleagues and contacts
  • Diplomatic; uses common sense when dealing with situations
  • Strong organisational skills with the ability to prioritise
  • Excellent communication and a solutions-focussed approach to problem solving
  • Company culture ambassador with the ability to embody our company values
  • Sensitive to cultural requirements and happy to adapt as appropriate
  • Excellent team working skills
  • Build strong working relationships at all levels and have the ability to influence and engage colleagues
  • Highly confidential with a good sense of integrity and responsibility
  • Ability to manage time and prioritise within a multi-site company on a daily basis
  • Confident in all dealings with people of all levels
  • Be a willing contributor to the department, who offers ideas and suggestions
  • Proactive approach to working
  • A sense of humour is essential!

    What’s the gig?

Here’s what you’d do:
Working with People team management to ensure that the VLE’s People standards are in place. To support the Metro People Manager and property management in providing a full HR service throughout the employee lifecycle and to ensure that team member engagement is achieved.

Assisting in recruitment activities and ensuring that consistent standards of recruitment are met across the group. Support in sourcing candidates, on boarding and the delivery of company induction in the Group Training manager’s absence. Ensuring that all aspects of people administration are up to date and run effectively; including computerised personnel files. Collation of our annual employee engagement survey and subsequent data analysis and reporting. Other standards to be met include the Performance & Development Review process, communication standards including the Staff Consultative Committee, and the benefits programme.

The role will work closely with the UK based Metro People Manager. The role is also very hands on and typical activities would include day to day HR administration, scheduling of recruitment interviews, team member engagement activities, coordination of HR analytics and reporting, on boarding and inductions, payroll and benefits administration, Training administration and performance administration support. Alongside day to day general office duties. The diverse nature of the VLE portfolio requires that the successful candidate has the ability to be flexible, innovative and highly adaptable in carrying out the role.

Here’s the deal

Package & Benefits:

  • Competitive salary
  • Working hours, Monday – Friday. 9.00 am – 5.30pm
  • Performance based bonus scheme, with criteria, up to 10% of salary
  • Season ticket loan and cycle to work scheme available
  • 20 days paid holiday per year plus public holidays
  • Additional day off for your birthday
  • Tribe Discount Card
  • We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
  • Fun and relaxed working environment

Senior IT Operations Manager - London

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service.

The group includes Necker Island and Moskito Island in the Caribbean’s British Virgin Islands; Kasbah Tamadot in Morocco; The Lodge in Verbier, Switzerland; Mahali Mzuri, a tented safari camp in Kenya; Son Bunyola in Mallorca, Spain; Ulusaba Private Game Reserve and Mont Rochelle Hotel and Mountain Vineyard in South Africa. This role is based in Hammersmith, London where our central teams are located.

The role supports the IT Director in the management & delivery of the IT service across the VLE Group. The role has direct line management responsibility for the VLE IT Services Manager(s) & IT support staff based in the UK office.

A key aspect of the role is around the management of our numerous 3rd party technology service providers. One of the main objectives is to ensure processes, procedures and standards are aligned and maintained across these external service providers.

Another very important part of the role is to ensure that our end users are aware of and utilising the agreed procedures for raising tickets and requests and understand the various service level agreements we have in place and how to go about checking the progress of their tickets and raising escalations where necessary.

This is a hands-on role that will from time to time involve the direct support of end users, and will be an escalation point for any serious incidents and issues. VLE is a 24x7 operation and as such some out of hours work will be expected.

The role will also entail scoping and delivering a number of projects related to service and technology alignment and improvement.

To be considered for this role, you must have the right to work in the UK.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

  • One or more professional qualification in the area of IT Service Management such as ITIL or SDI
  • Experience in managing 3rd party service providers
  • Experience in managing a team of IT personnel
  • Experience in supporting users at all levels, both face to face and remotely
  • Project work, including delivering infrastructure requirements to support a diverse range of global IT systems & applications
  • Experience of running a tendering/RFP process would be beneficial
  • Travel & leisure industry experience would be beneficial


    BEHAVIOURS/ SKILLS
  • Empathise with your customers/end users/team
  • Ability to bridge the gap between technology and the business
  • Ability to set objectives and delegate to others
  • Good time management skills
  • Able to prioritise and meet deadlines
  • Commercially astute
  • Approachable attitude – happy to provide a “service”
  • Assertive and confident in dealing with people & suppliers
  • Flexible approach and happy to get involved in ad hoc activities outside their remit

    What’s the gig?

Here’s what you’d do:
Supporting and assisting the IT Director, specifically:

3rd party service provider management
• Review incidents and service requests raised on our 3rd party service providers by staff from across the Group and ensure they are being appropriately prioritised and handled
• Ensure IT procedures (e.g. joiner/mover/leaver) are harmonised, documented, published, understood and followed by internal staff and our IT service providers
• Hold regular service review meetings with our service providers and ensure they are meeting their contractual commitments and SLA’s
• Ensure VLE IT has a continual service improvement plan (CSIP) in place and that this is aligned with the CSIPs for our various service providers
• Provide regular IT service reporting to internal stakeholders (Exec and Property Management teams)
• Assist with supplier selection and on boarding

End user support
• Engage with users & stakeholders from across the business to ensure their IT needs are understood and being met
• Review, streamline and harmonise all IT procedures around staff on boarding, staff moving riles/properties and staff leaving
• Continually review IT tools and technologies (hardware, software, applications) to ensure they are fit for purpose
• Assist with end user support issues, taking a balanced approach between getting directly involved or escalating to 3rd party support

Team Management
• Manage a small team of VLE IT Managers and support personnel
• Ensure SMART objectives are set and that the team members are delivering against these
• Hold regular 1-1’s and performance reviews with team members, taking action when needed to address any performance concerns
• Build & develop the team to ensure they have the skills and capabilities to deliver the VLE IT service across the Group

Project Work
• Scope, plan and manage small IT projects ensuring business buy in and commitment
• Scope, commission and oversee projects from 3rd party service providers
• Be the IT representative/lead on others projects from across the Group
• Track project spend against budget and report project progress to the Management & Executive Teams

Other responsibilities
• Ensure Conference/Meeting Room IT/AV is functional, tidy and documented
• Assist the IT Director and other members of the IT Team with ensuring that Guest facing IT & AV services are of the highest standard
• Be an escalation point for IT issues and incidents
• Assist the IT Director with the preparation of business cases, budgets and forecasts for IT spend across the Group
• Deputise for the IT Director as required

Here’s the deal

Package & Benefits:

  • Competitive salary
  • Performance based bonus scheme, with criteria, up to 20% of salary
  • Season ticket loan and cycle to work scheme available
  • 20 days paid holiday per year plus public holidays
  • Hours as required
  • Additional day off for your birthday
  • Tribe Discount Card
  • We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
  • Fun and relaxed working environment

Electrician - Necker Island

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets!

The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island. Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and spa.

At the heart of the island is the Great House, a spacious al fresco style Balinese villa that boasts panoramic views of the Caribbean, the Atlantic and neighbouring islands. There’s nowhere better for socialising and the house hosts everything from intimate family dinners to unforgettable parties. Necker Island will welcome back its first guests to a newly restored Great House as early as October 2018, with further accommodation to reopen in 2019.

This is a very exciting time within the company and the opportunity to be a part of the new opening team for Necker Island.

Reporting into the Maintenance Manager. Your duties will include assisting with operation of the Electrical Systems, Lighting, Power Plant, Renewable Energy System, RO Plant, Fresh water distribution system, Fuel distribution system and Pools to ensure the reinstatement and functionality of areas of responsibilities

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

  • 3-5 years’ experience in either the construction or maintenance field
  • 17th Edition or City & Guilds 2382
  • City & Guilds 7202, 2377 and 2397 Level 1 & 2 or equivalent (could be an ONC in electrical)
  • 2394/5 Inspection & Testing
  • The ability to work as part of a team and unsupervised
  • Extensive knowledge in Electrical in health and safety
  • General Health and Safety Awareness


    BEHAVIOURS/ SKILLS
  • Plans and organises effectively
  • High degree of attention to detail
  • Passion and pride in their work
  • Able to perform under pressure
  • Resourceful approach – able to troubleshoot in the event of a breakdown
  • Sense of fun

    What’s the gig?

Here’s what you’d do:
This includes but is not limited to:

  • Daily checks, maintenance and repairs of island electrical systems.
  • Installation of new electrical systems
  • Periodic testing of electrical systems
  • Maintenance and troubleshooting of Lutron lighting system
  • Work within a team of engineers and assist them as help is needed elsewhere in the department.
  • Communicate daily with Maintenance Manager on service issues and status of the equipment listed below.
  • Work by guidelines and Work Orders issued by the Maintenance Manager.
  • Communicate, troubleshoot and daily report to the Maintenance Manager on issues and progress.
  • Ensure duties are carried on both Necker and Moskito Islands and any assigned location in the BVI in relation to the business as per the rota assigned by your line manager which may include evening schedules.
  • Assist other departments when requires with daily duties as needed

    Here’s the deal

Package & Benefits:

  • Minimum 12 month contract (subject to work permit approval)
  • Competitive Salary (subject to local taxes)
  • 24 days paid holiday per year (team work 6 days per week) plus public holidays
  • Housing Allowance
  • Monthly food allowance
  • Medical Cover
  • Initial flights from country of residence (and return at end of contract)
  • Annual Flight allowance
  • …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Emergency First Responder - Necker Island & Moskito Island

Moskito Island is a 125 acre private island, in the beautiful British Virgin Islands, unquestionably the most idyllic community of homeowners in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches, the new development has completed the Recreation Grounds including the water sports centre, the tennis pavilion, a luxury beach house and 3 pavilion dining area. In addition, the Branson Estate complete with 3 villa’s and 11 bedrooms. The first phase of the project is now completed, installation and construction of the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. Guests on Moskito are also our homeowners; we want to go above and beyond with service and style for the community of people that inhabit this island.

Necker Island is Sir Richard Branson's private island and home in the British Virgin Islands, and is unquestionably the most idyllic place in the Caribbean. Necker Island is 74 acres, fringed with white sandy beaches and surrounded by turquoise waters and coral reefs. Necker Island is normally hired exclusively for up to 34 guests, with the option to accommodate more, on an all-inclusive basis, perfect for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Temple House. The property can also be rented for large events and weddings of over 200 people and has a wonderful array of rare wildlife which we are helping to flourish!

The style of both Moskito and Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it!

Reporting to the Central Services Manager, the Emergency Responder is responsible for Providing qualified and experienced Emergency Medical response to guests and staff on Necker and Moskito Islands.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
Essential

  • Be a qualified nurse, paramedic or doctor - Minimum of 4 years since qualifying
  • Minimum of 4 years acute experience
  • Current valid registration with UK professional body (or other comparable professional body or licensing institutions) with no impending investigations
  • Minimum of 4 years recent acute emergency experience
  • Both adult and paediatric experience.
  • Main areas of expertise - emergency, pre-hospital and primary care.
  • ILS/PILS
  • ITLS/PHTLS
  • Evidence of recent study and training - Continuous Professional Development (CPD)
  • Remote medicine experience
  • Experience in successfully training/coaching first aid qualifications and practise
  • Advanced skill in cannualtion and other basic lifesaving skills

Desirable

  • Previous Hospitality working environment advantageous – particularly in luxury niche.
  • Hospitality knowledge and experience
  • Diploma in Tropical medicine/nursing
  • Public health interest
  • Airway management experience
  • Experience working with VIP clients
  • Private medical experience
  • Health and Safety qualifications/experience
  • Water safety (STCW/Lifeguard/Dive medicine)
  • ALS/APLS/ATLS
  • Emergency planning/Major incident experience
  • Assisted in emergency medical transfers
  • Watersports interest
  • Fire training experience
  • Power boat Level 2

Other

  • Working knowledge of various computer software programs (MS word/excel/powerpoint).



BEHAVIOURS/ SKILLS

  • Leadership and mastery in effective delegation
  • Exceptional planning, organising and execution skills
  • Able to manage complex logistical challenges
  • Bias for learning and continuous professional development
  • Pro-active, self-starter
  • Able to provide pragmatic practical solutions
  • Calm, confident and assertive in emergency situations
  • High sense of responsibility with regard to safety issues
  • Attention to detail
  • Outstanding written and verbal communication skills
  • Ability to influence at all levels and connect with diverse groups
  • Approachable and friendly
  • Happy to be hands-on with a willingness to help others
  • Passion and pride in their work
  • Energetic with sense of fun and positive team spirit

    What’s the gig?

Here’s what you’d do:
Responsibilities include working with the team to provide advanced first aid and appropriate medical advice to guests and staff:

  • Ensure comprehensive procedures are in place and regularly updated to ensure we are best positioned to deal with medical emergencies
  • Work alongside Prometheus medical to insure medical SOPs are followed and reviewed every 6 months
  • Maintenance of Medical equipment; making sure equipment and medications are in date and that any issues are dealt with in an appropriate and timely manner to maintain the safety of staff and guests on the Island
  • Train and organise training for the relevant staff to become more advanced first aiders
  • Maintain accurate and up to date contact details within the Island, the wider VLE company
  • Build and maintain key relationships and contacts locally and within the region including hospitals, clinics and doctors, government agencies
  • Ensure that the policies of the islands are cohesive, coherent and encompass all areas of risk and encourage compliance with policies and standards.
  • Working alongside the Health and Safety Officer to provide support on their duties
  • Assist staff with medical concerns or worries, giving advice or directing them to Local clinics, Prometheus Medical or Peebles if needed
  • Work closely with the Employee Wellness Manager to develop the wellness program promoting fitness and mindfulness within the VLE staff.
  • Contribute to the maintenance and updating of a comprehensive accident and natural disaster procedure
  • Contribute to the training and practice of natural disaster and accident preparedness and response procedures; and assist with ensuring that all relevant materials are on Necker and Moskito islands.
  • Be an active member of the local community and assist in medical situations
  • Be an active member of VISAR and working locally to support them
  • Take an active role in the Crisis Management Team
  • Champion and promote good practice health and safety across the property and encourage a positive safety culture Ensure a comprehensive Fire response procedure is in place and regularly updated
  • To run/ organise the Fire Team training meetings on a regular basis
  • Organise external training and provide relevant in house training to the staff generally and the Fire Marshall team
  • Carry out regular fire drills
  • Ensure regular fire safety reviews are done and the results acted upon
  • Ensure a comprehensive procedure is in place and regularly updated

    Here’s the deal

Package & Benefits:

  • 2 years fixed contract (subject to work permit approval)
  • Competitive Salary (subject to local taxes)
  • 24 days paid holiday per year (team work 6 days per week) plus public holidays
  • 10 days CPD training allowance
  • Accommodation on Island & meals/ food provided for
  • Medical Cover
  • Initial flights from country of residence (and return at end of contract)
  • One return ticket to “home” at the “Mates” rate per annum
  • Pension
  • …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Marine Department Manager - Necker Island & Moskito Island

Moskito Island is a 125 acre private island, in the beautiful British Virgin Islands, unquestionably the most idyllic community of homeowners in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches, the new development has completed the Recreation Grounds including the water sports centre, the tennis pavilion, a luxury beach house and 3 pavilion dining area. In addition, the Branson Estate complete with 3 villa’s and 11 bedrooms. The first phase of the project is now completed, installation and construction of the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. Guests on Moskito are also our homeowners; we want to go above and beyond with service and style for the community of people that inhabit this island.

Necker Island is Sir Richard Branson's private island and home in the British Virgin Islands, and is unquestionably the most idyllic place in the Caribbean. Necker Island is 74 acres, fringed with white sandy beaches and surrounded by turquoise waters and coral reefs. Necker Island is normally hired exclusively for up to 34 guests, with the option to accommodate more, on an all-inclusive basis, perfect for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Temple House. The property can also be rented for large events and weddings of over 200 people and has a wonderful array of rare wildlife which we are helping to flourish!

The style of both Moskito and Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it!

Reporting to the BVI General Manager, the Marine Manager is responsible for the overall management of the service, guest experience and team of the Marine Department.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
Essential

  • Minimum of 4 years experience in a similar role
  • Experience managing activities centers which incorporates a range of water sports
  • Hold a valid driver’s license
  • Hold a valid boat operations certificate
  • Leadership and management operating teams, including staff and contractors
  • Creative problem solver, solutions driven
  • Excellent written and oral communication skills.
  • Ability to organize and prioritize work and meet deadlines.
  • Excellent attention to detail, organizational, and follow-through skills.
  • Computer proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, etc.), and ability to quickly learn other programs

Desirable

  • Previous Hospitality working environment advantageous – particularly in luxury niche.
  • Experience managing commercial boat fleets with inhouse maintenance programs.
  • Hold valid yacht master offshore certificate or similar.
  • Hold a valid RYA, IKO or BKSA senior instructor qualification.
  • Experience working with VIP clients
  • Health and Safety qualifications/experience
  • Fire training experience



BEHAVIOURS/ SKILLS

  • Leadership and mastery in effective delegation
  • Exceptional planning, organising and execution skills
  • Able to manage complex logistical challenges
  • Pro-active, self-starter
  • Able to provide pragmatic practical solutions
  • High sense of responsibility with regard to safety issues
  • Attention to detail
  • Ability to influence at all levels and connect with diverse groups
  • Approachable and friendly
  • Happy to be hands-on with a willingness to help others
  • Passion and pride in their work
  • Energetic with sense of fun and positive team spirit

What’s the gig?

Here’s what you’d do:
The Marine Manager is responsible and accountable for the delivery of all marine and watersports activities to guests, guest and staff transfers and transportation, the repair and upkeep of the property boat fleet and equipment to the highest service standards, marine regulations and health and safety standards.

  • Be a member of the islands’ emergency response team.
  • Respond to emergencies including fire, accident and natural disasters.
  • Assist in implementing agreed Health and Safety plans including Medical, Fire and Missing person response plans.
  • Purchasing, logistics and spec of new boat fleet. Annual Budgeting for Marine Department departments for MHOL, Necker island and VLE BVI
  • Annual Capex Preparation and preparing a schedule 3 – 5 years out.
  • Harmonise, streamline and document the day to day processes and procedures for the smooth and optimum operation of the department , e.g. health and safety, maintenance, review of new and existing activities
  • Ensure that all transport and logistics needs for Necker and Moskito Island are met and operated to safety, guest experience and standard operating procedures
  • Ensure high levels of Health & Safety are met in line with company standards and relevant regulations
  • Reporting on the monthly financials and keeping the departments in line with the set budgets.
  • Manage department P&L – monitor and control expenditure within budget, prepare reports for spend as required
  • Ensure comprehensive procedures are in place and regularly updated to ensure we are best positioned to deal with medical emergencies
  • Maintain accurate and up to date contact details within the Island, the wider VLE company
  • Ensure that the policies of the islands are cohesive, coherent and encompass all areas of risk and encourage compliance with policies and standards.
  • Working alongside the Health and Safety Officer to provide support on their duties
  • Contribute to the maintenance and updating of a comprehensive accident and natural disaster procedure
  • Contribute to the training and practice of natural disaster and accident preparedness and response procedures; and assist with ensuring that all relevant materials are on Necker and Moskito islands.
  • Take an active role in the Crisis Management Team
  • Champion and promote good practice health and safety across the property and encourage a positive safety culture
  • Ensure a comprehensive Fire response procedure is in place and regularly updated

Here’s the deal

Package & Benefits:

  • Permanent contract (subject to work permit approval)
  • Competitive Salary (subject to local taxes)
  • Bonus scheme
  • 24 days paid holiday per year (team work 6 days per week) plus public holidays
  • Accommodation on Island & meals/ food provided for
  • Medical Cover
  • Life Insurance Cover
  • Initial flights from country of residence (and return at end of contract)
  • One return ticket to “home” at the “Mates” rate per annum
  • Pension
  • …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Guest Services Manager - Necker Island

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets!
The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island. Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and spa.

At the heart of the island is the Great House, a spacious al fresco style Balinese villa that boasts panoramic views of the Caribbean, the Atlantic and neighbouring islands. There’s nowhere better for socialising and the house hosts everything from intimate family dinners to unforgettable parties.

Just a short boat ride from Necker Island is Moskito Island, a private Island made up of nine exclusive three-acre lots. The Branson Estate on Moskito Island features three villas: Headland House, Mangrove Villa and Beach Villa. Headland House is solely residential and not available for rental however Mangrove Villa and Beach Villa may be booked as additional accommodation alongside Necker Island for Virgin Limited Edition guests.

The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens.

Reporting to the Operations Manager, the Guest Services Manager is responsible for delivering an impeccable Necker Island guest experience, providing the finest quality of service to the guests and Branson family. Exceeding guest expectations always – you are the “Jazz Hands” of the operation – everyone is looking to you make the guests experience out of this world and unforgettable. You will be creating an amazing guest journey, from initial point of contact with the Host of the booking prior to arrival leading on to a unique Necker experience when on Island, ensuring a flawless departure is followed up with exceptional after care and communication leaving our guests wanting more.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

  • Minimum 3 Years supervisory or management experience in a 5 star resort or property
  • Extensive experience of Events and Reservations management
  • Practice a hands-on approach
  • Training in POS Systems- Particularly Protel or Reservations Assistant an advantage
  • Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills
  • Bar or restaurant experience an advantage
  • Strong accounting & Cash Handling skills essential
  • Excellent written and verbal communication levels
  • You must hold a valid driving license
  • Experience of Guest Relations an advantage
  • Overseas or Caribbean experience an advantage

BEHAVIOURS/ SKILLS

  • Excellent planning and organisational skills
  • A passion for making exceptional holidays
  • Anticipating guest needs ad facilitating the small touches that enhance the guest experience
  • Ability to motivate a team of people to work together
  • Happy to be hands on
  • High sense of responsibility with regard to safety issues
  • Strong communication skills
  • Works well and able to perform gracefully under pressure
  • High degree of attention to detail
  • Passion and pride in work
  • Sense of fun
  • Strong training and coaching skills
  • Calm in emergency situations
  • Resourceful approach – able to troubleshoot and manage complex logistical challenges in the event of a change of plan
  • Excellent level of written English
  • Able to work with and accommodate different cultures
  • Able to perform gracefully under pressure
  • Excellent guest contact skills/socially confident

What’s the gig?

Here’s what you’d do:
To create an amazing guest journey, ensuring every guest visit is planned to their highest expectations, and oversee everything from guest transfers to specialist activities and assistance during their stay. When the stay involves a special event, such as a birthday or a wedding, the Guests Services Manager is expected to go above and beyond to ensure that every eventuality has been thought out and addressed.

Here’s the deal

Package & Benefits

  • Minimum 12 month contract (subject to work permit approval)
  • Competitive salary
  • Performance based bonus scheme
  • 6 day working week
  • 24 days paid holiday per year plus public Holidays
  • Monthly food allowance
  • Accommodation provided
  • Life Insurance
  • Medical Cover
  • Included in tips and gratuities
  • Initial flights from country of residence (and return at end of contract)
  • You get to work for the coolest brand in the world!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Financial Controller - Necker Island

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets!
The island is normally hired exclusively on an all-inclusive basis. It can also be shared with others during Celebration Weeks; these are held several times each year and allow guests to book individual rooms as opposed to hiring the entire island. Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and spa.

At the heart of the island is the Great House, a spacious al fresco style Balinese villa that boasts panoramic views of the Caribbean, the Atlantic and neighbouring islands. There’s nowhere better for socialising and the house hosts everything from intimate family dinners to unforgettable parties.

Just a short boat ride from Necker Island is Moskito Island, a private Island made up of nine exclusive three-acre lots. The Branson Estate on Moskito Island features three villas: Headland House, Mangrove Villa and Beach Villa. Headland House is solely residential and not available for rental however Mangrove Villa and Beach Villa may be booked as additional accommodation alongside Necker Island for Virgin Limited Edition guests.

The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens.

Reporting to the General Manager and the Regional BVI Finance Director, the Financial Controller is responsible for all financial elements of the business including income, cost management and reporting.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

  • CA/CIMA/ACA qualified and have 5+ years similar experience, in the Hospitality and Leisure industry
  • Systems experience in accounting packages, and advanced user of Microsoft Excel (Macro level), Word and Outlook
  • Strong technical accounting skills and knowledge
  • Involvement in implementing/ reviewing controls and processes
  • Budgeting, forecasting and management reporting experience
  • General operational accounting experience
  • Experience of supporting Senior Management in managing the financial performance of a hospitality business
  • Preparation and production of statutory accounts, including extensive liaison with auditors and control of audit process
  • Systems implementation experience
  • Overseas or Caribbean experience an advantage

BEHAVIOURS/ SKILLS

  • Management and motivation, leadership and development of teams of staff
  • Good organisation and time management skills
  • Understands the detail and able to challenge Management on performance
  • Proactive, results orientated profile
  • Commercially astute in supporting Management
  • Focus on delivering to agreed deadlines
  • Self-starter and self-motivator
  • Happy to be hands on
  • High sense of responsibility with regard to safety issues
  • Strong communication skills
  • Works well and able to perform gracefully under pressure
  • High degree of attention to detail
  • Passion and pride in work
  • Sense of fun
  • Persistent in managing sales and purchase ledgers
  • Strong training and coaching skills
  • Calm in emergency situations
  • Excellent and confident communicator

What’s the gig?

Here’s what you’d do:

  • Work with the Necker accounts team on a daily basis with the day to day running of the office
  • Work with the Necker Island Executive team on the overall management of the property
  • Work with the Regional BVI Finance Director on a group level supporting and putting best practices together between properties
  • Working with all team members to develop their financial understanding and ability to control costs
  • Securing the integrity of the general ledger and accounting records of Necker Island (BVI) Limited
  • Managing the preparation of financial and management accounts, including the annual audit, budget, forecasts, management accounts, CAPEX, cash flows and other reporting as necessary
  • Streamline the day to day processes and procedures and implementing appropriate controls to the business
  • Reviewing and overseeing the implementation of new systems and processes
  • Maintaining optimum working capital through effective management of cash, credit control and accounts payable and stock holdings
  • Managing direct reports and their delegated activities, including coaching and supporting team and reviewing objectives and goals
  • Making recommendations to the team to improve the profitability of the business
  • Working with all team members to develop their financial understanding and ability to control costs

Here’s the deal

Package & Benefits

  • Minimum 12 month contract (subject to work permit approval)
  • Competitive salary
  • Performance based bonus scheme
  • You will be required to work hours as required to fulfil your role but this will normally be over a 5 day work week, Monday to Friday
  • 20 days paid holiday per year plus public Holidays
  • Food allowance
  • Accommodation provided
  • Life Insurance
  • Medical Cover
  • Pension scheme available
  • Initial flights from country of residence (and return at end of contract)
  • You get to work for the coolest brand in the world!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

People Manager - Moskito Island

Necker Island, Sir Richard Branson’s private island and home, is located in the Caribbean in the beautiful and unspoiled British Virgin Islands. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets! Just a short boat ride from Necker Island is Moskito Island, a private Island made up of nine exclusive three-acre lots. The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens.

This role reports into the BVI People Development Director.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE
• Generalist Human Resources managerial role experience in luxury 5 star hospitality industry.
• Experience in leading and managing a team of HR specialists and Administrators.
• Pre-opening set up and opening HR experience and knowledge in luxury 5 star resort/hotel or villa estate hospitality industry in a leadership role Island environment or remote location work experience required.
• Recognised qualification in HR to degree level or professional certification from a recognised body e.g. CIPD, SHRM.
• Excellent command of the English language, both verbal and written.
• Experience and competence in designing, customising and implementing HR policies, standards and processes.
• Experience and competence in leading, designing and carrying out a recruitment strategy and supporting activities e.g. recruitment marketing, interviewing and selection.
• Experience and competence in leading, designing and carrying out learning & development strategy and supporting activities e.g. onboarding, induction, succession planning, on-the-job coaching, facilitating training.
• Good understanding of HR strategy, employer brand and employee experience.
• Understanding of HR operational budget ideal.
• High level of computer skills including Microsoft packages and payroll / HR admin systems.
• Worked with and understands statutory and legislative requirements of employment and employee relations good practise.
• A good understanding of BVI Labour and Immigration Laws and general Employment Legislation an advantage.

BEHAVIOURS/ SKILLS
• Excellent verbal and written communication skills (team, management, professionals and government officials)
• Approachable and a good listener, willing to have an ‘open door’ policy whenever possible
• Strong planning and execution skills; able to prioritise, organise and take a structured approach
• Resourceful and adaptable/ able to respond effectively and quickly to changing situations
• Highly confidential with strong integrity to build trust and respect–
• Hands on leadership style with energy, and passion – that fits the Virgin ethos.
• Sense of fun
• Creative problem solver
• Sound judgment and decision making skills
• Assertive and confident people connector
• Ability to influence and persuade
• Sensitive to cultural requirements and willing and able to adapt own behaviour and thinking
• An understanding of H & S management ideal

What’s the gig?

Here’s what you’d do:
Work closely with the BVI People Team and management team to deliver the company people management good practice and VLE employee experience to enhance the employer brand. Manage the implementation of staffing for pre-opening/opening phase by:

• Overseeing the hiring schedule and recruitment strategy in line with the opening critical path, People plan and Island operations requirements.
• Managing the selection and recruitment process for all team members including sourcing candidates (permanent and temporary), interview process and permit applications (where applicable) and ensuring consistent standards of recruitment.
• Ensuring positive working environment and supporting employee engagement and development through various initiatives.
• Maintaining effective communication with the Island teams through all platforms including Staff Consultative Committee, briefings, open house meetings, newsletter and other.
• Advising and coaching HoDs on people management best practices and ensuring processes are carried out in line with company and employment guidelines/ laws.
• Managing new and existing employee data within HR-related systems and ensure that all aspects of people administration are up to date and run effectively including personal files – HR Select system.
• Working with the Finance Team and HoD’s to ensure that payroll is effectively managed.
• In conjunction with the BVI Training Manager and the BVI People Development Director, define and develop learning and development strategy and timeline with focus on the delivery of key training activities required to meet and maintain the performance and VLE standards in view of opening.
• Monitoring of activities in line with the People Plan including Performance & Development Reviews and individual development plans.
• Working with the BVI People Team to facilitate team members accommodation and employee wellness needs.

Here’s the deal

Package & Benefits:
• Competitive salary
• Performance based bonus scheme, up to 15% of annual salary
• Working 5 days a week. Hours as required
• 20 days paid holiday per year plus public holidays
• Subsistence & accommodation allowance, and flights or relocation costs
• Medical Cover
• Contributory pension
• Life Insurance
• …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

General Manager - Moskito Island

Moskito Island is a 125 acre private island, in the beautiful British Virgin Islands, unquestionably the most idyllic community of homeowners in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches, the new development has completed the Recreation Grounds including the water sports centre, the tennis pavilion, a luxury beach house and 3 pavilion dining area. In addition, the Branson Estate complete with 3 villa’s and 11 bedrooms.

The 10 exclusive three-acre lots have been sold as freehold. The Homeowners have the option to sub-let their villas (next 2 to be completed 2019) and the island team will manage that process. The first phase of the project is now completed, installation and construction of the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. The Branson family estate is also completed and will be intermittently occupied by the family and other guests. When occupied a temporary front of house team is recruited to take care of all guest needs. A communal recreational area has been developed for the homeowners which consists of a Clubhouse with pool, pool bar and kitchen area that serves 3 exclusive dining pavilions plus 2 tennis courts, gym and tennis pavilion, a fully furnished water sports facility and welcome and arrival docks and pavilions for the home owners. These communal areas are occasionally be used for functions and gatherings.

Guests on Moskito are also our homeowners; we want to go above and beyond with service and style for the community of people that inhabit this island.

Reporting to the BVI Regional General Manager, the ideal candidate will be a qualified and competent General Manager or Villa Estate Manager with strong leadership skills, including hands-on experience of successfully managing diverse, multi-functional teams with the confidence and flair to deliver an exceptional personal luxury experience; the gravitas to build relationships with homeowners, project / construction development, direct reports and operations teams/colleagues on Necker Island; the willingness and ability to motivate, influence and communicate with team to deliver on targets and goals.

Here’s what you need in your toolkit:

QUALIFICATIONS/ EXPERIENCE

  • At least 3 years’ experience in group or executive management role in a luxury resort or villa estate in Caribbean or other island or remote setting.
  • Pre-opening and opening leadership experience in hotels or resorts or villa estate property.
  • Experience in setting up and managing home owner contracts / rental pool / shared services agreements for private villas / homes for resort or private community.
  • Experience and detailed knowledge of hotel operations and services – food & beverage, rooms / facilities management, front of house or concierge operations, villa / butler services.
  • Budget development and management; financial reporting and controls.
  • Luxury sales/marketing, tour operator or direct booking business relationship management.
  • Implementing Green and sustainable initiatives on property and in guest services.
  • Degree in Hospitality Management OR Professional qualifications in Hospitality Management desirable.

BEHAVIOURS/ SKILLS

  • Outstanding leadership and management skills
  • Highly competent strategic and operational planner
  • Strong planning, organisation and execution skills
  • Team builder and people connector
  • Self-starter and self-motivator
  • Flexible and unflappable (able to manage changes/ special requests with confidence)
  • Strong analytical and creative problem solving skills
  • High level observation skills/ attention to detail.
  • Emotionally intelligent and confident communicator, especially across different cultural groups, nationalities and stakeholder interests.
  • Good negotiation/ influencing skills.
  • Persistent in inspiring and implementing high standards and professionalism
  • Strong verbal and written communication skills
  • Highly competent in the use of computer systems and equipment, specifically, Property Management, Yield & Reservations Systems, Financial Management (hospitality focus) Microsoft Office software, social media savvy
  • Second language in addition to English an asset

What’s the gig?

Here’s what you’d do:

  • To lead and manage the Moskito Island daily operation and team – build team and motivate the achievement of service, sales and safety goals.
  • To lead and manage the preopening and opening phases of the Island development.
  • To lead and coordinate the development of service concepts and standards.
  • To manage and synchronise the key on-island support teams service delivery - IT, Engineering/Maintenance, HR, Landscaping, Procurement/Purchasing, Centralised Services (boats, buggies).
  • To manage the key on-island front of house guest experience and home owner / villa service to deliver the VLE (Moskito) brand concept/experience and in line with MHOL contractual agreements.
  • To oversee the health and safety of guest, homeowners, employees and visitors to the island.
  • To manage and implement Moskito capital expenditure projects, manage operational budgets.
  • To be accountable for the successful delivery of the Estate Management Programme, Rental Programme and common areas services.
  • To work closely with Moskito Technical Services Manager, Properties Director and the Construction and Lot development teams in the handover of villas, common and recreation areas to operations during construction phase.
  • Proactively build and manage the Moskito Home Owner relationships in relation to the villa management contract obligations, including changes and adaptations to effectively manage expectations, and maintain long-term relationships.
  • To contribute to the development of business strategies and plans to increase revenue, build profit and enhance market presence.

Here’s the deal

Package & Benefits:

  • Competitive Salary– depending on experience (subject to local taxes)
  • Performance based bonus scheme
  • Housing and subsistence allowance / accommodation provided
  • 20 days paid holiday per year plus public Holidays
  • Hours as required (5 days /48 hours per week contract)
  • Life Insurance
  • Access to company contributory Pension Plan
  • Medical Cover
  • …and the world’s best commute to work!

Just send our People Team your CV and a cover letter outlining your experience to BVI-Recruitment@virginlimitededition.com

Spa Therapist - Mont Rochelle

Mont Rochelle, located in Franschhoek in the Western Cape in South Africa, is a stunning 22-bedroom hotel and vineyard. Mont Rochelle boasts a unique hilltop setting and private vineyard encompassing 39 hectares. The hotel includes 6 spacious suites amongst its rooms, two restaurants, Miko and Country Kitchen, bar, spa, gym and an outdoor swimming pool. Not forgetting the wine cellar of course, just a stone’s throw away from our four-bedroomed Manor House…the most recent addition to the property!

Things to do on the estate include a personalised wine tasting at the wine cellar, vineyard tours, picnics alongside the dam (the restaurant will provide the hamper), a dip in the outdoor swimming pool, a workout in the gym, a game of tennis, a range of spa treatments and some top golf courses situated in the area.

For more information, please visit: www.virginlimitededition.com/en/mont-rochelle

Here’s what you need:

QUALIFICATIONS/ EXPERIENCE
• Previous experience in a 5* spa, preferably with a Hotel environment
• Well-presented and well-groomed
• Relevant qualifications
• Africology skincare experience would be an advantage

BEHAVIOURS/ SKILLS
• Excellent written and verbal communication skills
• Fluent in English (an additional language would be an advantage)
• Ability to upsell on treatments and products
• A guest and service approach
• Energy and passion
• Attention to detail
• Ability to interact with guests and colleagues alike
• Computer skills – Excel, Word and Outlook

What’s the gig?

Here’s what you’d do:
• Welcome guests to the spa as per Mont Rochelle standards and ensure their medical history and conditions are accurately recorded
• Maintain accurate records and guest history
• Advise guests of the various treatments and products available
• Perform treatments according to each guests’ preference and ensure their wellbeing throughout their treatment
• Ensure spa areas are checked for cleanliness, prepared and ready for guests at all times
• Maintain a high level of hygiene and cleanliness at all times
• Upsell spa products
• Maintain the correct usage of all equipment used within the spa
• Report all maintenance issues to the Head of Spa or Estate Manager and ensure the issues are fixed timeously
• Monitor and communicate guest feedback forms
• Address any guest complaints and respond to all guests’ requests in a positive and timeous manner

Here’s the deal:

Package and benefits:
• Competitive Salary
• Commission: If the Spa reaches budget for the month, a 10% commission rate is payable on all treatments and products. If the Spa doesn’t reach budget, a 5% commission rate is payable.
• Annual Leave: 15 Days
• Hours: Shifts as and when required (being a Hotel environment, shifts are required to be flexible)
• Medical Aid: N/A
• Provident Fund: 5% company contribution
• Cell Phone Allowance: N/A

How It Works

Our properties are located all over the globe and our recruiting policy is to recruit as locally as possible and give back to our communities by offering training and employment. Additionally, most countries we operate in have work permit restrictions which mean that permits can only be obtained when there is no suitable local candidate for the role.

Once you've sent your covering letter and CV successfully, you'll receive an email confirmation. Whilst for some of you the journey will stop here, if you’ve caught our attention our team will contact you regarding the next steps.

Send us your CV