Virgin Limited Edition

Why work for Virgin Limited Edition?

Our people work hard but never forget to have fun while they are doing it! We believe in treating our people with respect, looking after them and allowing them the freedom to be themselves and flourish.

Current Opportunities

You’re in luck! We’re currently recruiting for a number of positions.

Remember to read the job description carefully before sending your CV to careers@virginlimitededition.com unless otherwise specified.

Regional People Development Director BVI

This role is based in the British Virgin Islands with responsibility for the teams on Necker Island, Moskito Island and aboard Necker Belle.

A little bit of background

Necker Island, at 74 acres, is unquestionably the most idyllic place in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches. Necker Island is normally hired exclusively for up to 34 adults on an all-inclusive basis, and a bunk room that accommodates up to 6 additional children, perfect for special occasions and events. It can also be shared with others ‘house-party’ style during Celebration Weeks held several times each year, when guests can book individual rooms. Accommodation comes in the form of The Great House and six individual Balinese style houses. The property is also home to Sir Richard Branson. The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and spa.

Moskito Island, purchased by Sir Richard Branson in 2007 is situated near to near his home, Necker Island. His vision is to develop a private residential community. There are nine exclusive three-acre lots sold as freehold on the 125 acre island. The first phase of the project is almost complete, to install and construct the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. Three villas have been completed for the Branson family and these are also to be let out via VLE. The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens. The communal area is to be run by VLE and during construction on the other lots, the island will also be used for a number of events as requested by Richard.

Necker Belle, based in the BVI, is a magnificent 32 metre catamaran sailing tailor-made itineraries year round. With spacious common areas and beautifully appointed cabins, Necker Belle is perfectly designed for fun and relaxation for up to 12 guests.

This role reports into the BVI Regional Director (currently being recruited) with strong dotted line reporting and liaison with the UK based People Development Director and is designed to support the BVI directors and management teams on all aspects of people management. It is senior position and forms part of the Exec Team comprising of the BVI & Financial Directors. The role will work closely with, and have reporting into them, the People & Welfare Manager and Administrator and with the property FC’s on payroll. Other key contacts would include the group Training Manager and People & Benefits Manager as well property General Managers and Necker Belle’s Captain. The role is also very hands on and typical activities would include recruitment interviews, inductions, performance management support, counselling sessions, disciplinary/grievance/appeal hearings.

Here’s what you need in your tool kit:

Qualifications / Experience

  • Recognised qualification in HR to degree level an advantage
  • Experience of hospitality industry an advantage
  • Previous experience in HR management (possibly multi-site)
  • Worked with and understands statutory and legislative requirements of employment
  • Training experience an advantage
  • High level of computer skills including Microsoft packages and payroll / HR admin systems
  • A good understanding of BVI Labour and Immigration Laws and general Employment Legislation an advantage
  • Experience of running disciplinary/ grievance hearings
  • Experience of recruitment
  • Excellent command of the English language, both verbal and written

Behaviours and Skills

  • Strong people management and coaching skills
  • Excellent communication skills (team, management, professionals and government officials)
  • Numerate and able to deal with statistics
  • Highly confidential
  • High sense of integrity and responsibility – able to be a role model
  • Good meeting chairmanship skills
  • Hands on approach
  • Approachable and a good listener, willing to have an ‘open door’ policy whenever possible
  • Experience of recruitment and interviewing
  • Experience of managing disciplinary/ grievance processes
  • Organised and structured approach
  • Assertive and confident when dealing with people
  • Ability to influence and persuade
  • Ability to manage time and prioritise within a multi-site company on a daily basis
  • Sensitive to cultural requirements and happy to adapt own behaviour to get the best out of the team
  • Some understanding of H & S management
  • Energy and passion
  • Good leadership skills that fit Virgin ethos

What’s the gig?

Here’s what you’d do:

Ensuring that the VLE People standards are in place and that People Audit requirements are met. To support the local directors and property management in providing a full HR service throughout the employee lifecycle and to ensure team member engagement is achieved. Manage and oversee recruitment for team members in the BVI including support in sourcing candidates (permanent and temporary), interview process and permit applications and ensuring that consistent standards of recruitment are met across the properties. To ensure that all aspects of people administration are up to date and run effectively including personal files (computerised). Work with the accounting team and HoD’s to ensure that payroll is effectively managed. Other standards to be met include the Performance & Development Review process, communication standards including Staff Consultative Committee, and benefits programme. Supporting the Directors and GM’s in all legal requirements and ensuring that disciplinary processes are carried out in line with company and employment guidelines/ laws. Coaching skills will be required to provide support and development for the line in conjunction with the group Training & Development Manager. The management of staff accommodation, permits and associated welfare is an important aspect and supporting the People & Welfare Manager in this will be a key objective.

Here’s the deal

Package & Benefits

  • Performance based bonus scheme, with criteria, for up to 20% of salary
  • 4 weeks paid holiday per year
  • Subsistence & accommodation allowance and flights or relocation costs
  • Hours as required (expat team work 6 days a week)
  • Medical Cover
  • Contributory pension
  • …and the world’s best commute to work!

Notes: All bonuses are payable through payroll and therefore subject to normal deductions
All bonuses must be authorised by the MD – must be an employee; not serving notice; may be withheld in the event of the employee having excessive absence, disciplinary action or guilty of another misdemeanour.

Send your CV and a cover letter to careers@virginlimitededition.com

BVI Director

This position heads up the interests of Virgin Limited Edition in the British Virgin Islands. The successful applicant would work out of the BVI. The position joins a UK based Executive Team made up of the Managing Director, Financial & Commercial Director, Group Sales & Marketing Director, Operations Director, Group Properties Director and People Development Director.

The primary function of this role is the liason and management of the Home owners Association on Moskito Island and the management of the support functions to VLE in the BVI.

Although part of the UK Exec Team, this role would be based in the BVI and would have overall responsibility for the running and development of the 3 BVI businesses. They would also liaise with the Branson Family Office and the Executives of the Moskito property development company as well as the island managers of Necker and Moskito and the captain of Necker Belle. Local support functions would include HR, Maintenance & Engineering, IT, Procurement, Finance, off island staff housing and other developments which are at planning stage at present. There is also support to the Foundation Manager (a VLE and Virgin Unite role focussing on community and environment).

Moskito Island, purchased by Sir Richard Branson in 2007 and lying near his home, Necker Island, the island is surrounded by turquoise waters, coral reefs and fringed by white sandy beaches. His vision is to develop a private residential community. There are nine exclusive three-acre lots sold as freehold on the 125 acre island. The first phase of the project is almost complete, to install and construct the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. Three villas have been completed for the Branson family and these are also to be let out via VLE. The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens. During construction the island will also be used for a number of events as requested by Richard.

Necker Island, at 74 acres, is unquestionably the most idyllic place in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches. Necker Island is normally hired exclusively for up to 30 adults and a bunk room that accommodates up to 6 children on an all-inclusive basis, perfect for special occasions and events. It can also be shared with others ‘house-party’ style during Celebration Weeks held several times each year, when guests can book individual rooms. Accommodation comes in the form of The Great House and six individual Balinese style houses. The property is also home to Sir Richard Branson. The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and spa.

Necker Belle, based in the BVI, is a magnificent 32 metre catamaran sailing tailor-made itineraries year round. With spacious common areas and beautifully appointed cabins, Necker Belle is perfectly designed for fun and relaxation for up to 12 guests.

For more information go to www.virginlimitededition.com

Here’s what you need in your tool kit:

Qualifications / Experience

• Senior management role in leisure industry an advantage but not critical
• Extensive property development and opening experience
• Management of a homeowners association or timeshare arrangement (this is really important)
• Relationship and client management
• Conservation or green initiatives
• Budget development & management
• Remote location experience an advantage
• Overseas or Caribbean experience an advantage

Behaviours / Skills

• High level of business and commercial acumen
• Strong man management and organisational skills
• The ability and stature to deal confidently with high profile/ high net worth individuals
• Excellent communication and diplomacy skills
• High level observation skills/ attention to detail
• Assertive and confident in dealing with people
• Strong negotiating skills
• Resourceful attitude (able to manage emergencies/ isolation of location issues)
• Service orientated with flexible attitude to client requests
• Practical, hands-on approach/ leads by example
• Understanding of maintenance management including health & safety requirements
• Some boats/ logistics experience (an advantage)
• Good leadership skills that fit the Virgin ethos
• Patience, stamina and diplomacy
• Understands cultural issues involved and the requirements for a happy Caribbean team
• Good sense of humour is essential and the ability to keep smiling (no matter what!)

What’s the gig?

This role will cover all aspects of all the businesses in the BVI but in the Moskito development years it would primarily focus on the development and running of Moskito Island and management of the Moskito Home Owners Association and its stakeholders.

They would be the primary contact with the Home Owners Association and the first point of contact for them, the Branson Family Office and the on-site Development team.
They would also be responsible for day-to-day liaison with home owners, and in time, overseeing the rental of villas as requested by owners, the operational island team (managed by the Island Manager) and delivery of services in properties and communal areas. They would be the main point of contact for all stakeholders and provide appropriate reports and updates as requested. Early challenges will be managing home owner’s expectations whilst some plots are still under development and ensuring everyone’s needs and requirements are met. This will require a high level of communication and diplomacy. This role is the front person with the home owners and would manage the home owner agreements and oversee the management of the villa rental programme. The island will also be used for a number of special events and has recently hosted a Virgin initiative of The Carbon War Room as a venue for meeting and a gala dinner for 150. These type of events are likely to continue throughout the construction of the villas.

To ensure the synergy between the different parts of the business and the shared staffing and functions the role encompasses all three businesses. Shared functions would include HR, Finance (with an FD), Maintenance & Engineering, IT and the Foundation Manager. As the operation of Moskito Island ramps up (as more villas are built) we would increase the staffing to suit the delivery of services required but at present we are working closely with Necker Island to support specific events and staffing requirements having gained permission from the BVI Labour Department to share staff across the businesses. There are a number of development projects in the planning at present and it is envisaged that the scope of this role would broaden in years to come.

Food and Beverage Manager on Necker Island

Sir Richard Branson's private island and home, Necker, in the British Virgin Islands, is unquestionably the most idyllic place in the Caribbean. Necker Island is 74 acres, fringed with white sandy beaches and surrounded by turquoise waters and coral reefs. Necker Island is normally hired exclusively for up to 34 guests, with the option to accommodate more, on an all-inclusive basis, perfect for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Richards personal residence Temple House. The property can also be rented for large events and weddings of over 200 people and has a wonderful array of rare wildlife which we are helping to flourish!

If that wasn’t enough Necker Island also operates on Moskito Island, another beautiful island also owned by Richard, a couple of miles to the South. Staff may find themselves taking Necker guests over for a visit or even working with the Moskito team with their guests as is required.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the Deputy General Manager and General Manager, the F&B Service Manager is responsible for managing all F&B operations, and for delivering an excellent guest experience. The goal is to deliver exceptional service in all F&B areas and services, while taking the product and service to the next level.

For more info on the hotel and the group look at www.virgin.com/limitededition and follow the link to Necker Island.

Here’s what you need to have:

Qualifications / Experience
• To have 3 plus years managing multiple food and beverage outlets in a 5* environment
• Extensive coaching and training experience
• Experience of working within a close knit team
• Experience of high end food and beverage operations, with several different service styles
• Caribbean experience a bonus
• To have a WSET Level 3 or above (or similar qualification)
• To have an excellent knowledge of mixology and cocktail making – and the ability to train a team on these standards
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with international food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest oriented and service minded
• Excellent written and verbal communication skills
• Attention to detail with a focus on service delivery to all guests, in all possible scenarios
• Creating a personal guest experience

Behaviours / Skills
• Highly self-motivated individual
• Plans and organises effectively
• Passion and pride in their work and working area
• Be passionate about training on all areas of service standards
• Approachable
• Confident and assertive in running a team
• Strong instruction and coaching skills to be able to pass onto the team
• Able to manage and motivate a team of people to work together
• Organised and able to manage complex logistical challenges
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Calm in emergency situations
• Energetic with a sense of fun and positive team spirit

What’s the gig?

Here’s what you’d do:
Responsibilities include working with the teams to provide activities and entertainment for the guests, as well as:-
• Manage the waitressing team to deliver seamless service to the guests at every meal period
• Manage the bar team to ensure we have cutting edge cocktails, and drinks, matching the guests requests and the event
• Manage the ordering of all food and beverage equipment within the budget set
• Manage the beverage orders, movements, storage areas and controls in addition to conducting the monthly stock takes
• Monthly reporting on beverage results
• To manage the fine wine cellar, and service of fine wines on Necker
• To plan and manage all large events in terms of the food and beverage service
• The role will be required to work both day and evening shifts – flexibility is key – this will be a 6 days a week, 10 hours per day role

Here’s the deal

Package & Benefits

  • Minimum 12 month contract (subject to work permit approval)
  • Up to 15% of annual salary bonus scheme
  • Share in the island gratuities
  • 24 days paid holiday per year
  • Accommodation on Island & meals/ food provided for
  • Initial flights from country of residence (and return at end of contract)
  • One return ticket to “home” at the “Mates” rate per annum
  • Medical Cover
  • …and the world’s best commute to work!

SALES MANAGER - BUSINESS DEVELOPMENT

Scope and general purpose of job:

To undertake sales activities, account management, qualifying and developing business from Travel Agents, Tour Operators, MICE, corporate, concierge and affinity/lifestyle companies on behalf of all Virgin Limited Edition properties.

Location: London (Hammersmith) – Permanent Role

Key Responsibilities:

• To achieve or exceed VLE financial targets by maximising all sales opportunities and maintaining control over associated costs
• Identifying and pursuing new business sales opportunities by use of the company database, incoming enquiries, networking, exhibitions and client entertainment in designated markets, with leisure, MICE and corporate accounts, other Virgin Companies and affinity companies
• Assist the UK and overseas Sales teams with key account management
• Determining key requirements to enter new markets including undertaking marketing analysis, devising and implementing a sales and marketing strategy in all relevant sectors and develop new business
• Account management of new business relationships
• Manage the UK Sales Executive and work together to generate incentive and group business from MICE, Corporate and Leisure markets
• To work within the brand guidelines when partnering with new business partners, ensuring the fit is appropriate and VLE remains exclusive
• Ensure standards of outstanding customer service with a clear and effective line of communication between the sales team and on property operational teams
• To generate business for all VLE properties and achieve or exceed VLE financial targets by maximising all sales opportunities and maintaining control over associated costs
• To carry out off-site client meetings and sales calls trips on a scheduled basis in order to increase awareness of VLE
• To have full product knowledge of entire VLE portfolio
• To maintain accurate and up-to-date client records in order to monitor and develop our database to ensure effective mailings and correct client history
• Work together with the Sales Managers and Sales Executives to evaluate and facilitate Tour Operator contracting and copy check brochures and websites
• Planning, attending and hosting, small and large scale events (i.e. dinners, Cocktail receptions and exhibitions), fam trips and client site visits where appropriate
• To generate new ideas for service and products to maintain competitive and leading edge
• To attend industry networking events, both trade and social
• Work closely with Regional Director of Sales(s) and offer support and guidance to Sales Manager and Sales Executive(s) and regional sales offices and properties
• To analyse business activity and compile required statistics/reports
• Development and implementation of sales strategy and travel trade marketing campaigns, monitoring the success of promotions and activities

Administration

• Accurately maintain all client files and correspondence
• Managing and completing monthly sales reports.
• To manage workload effectively
• To have clear working knowledge of all company policies and operate within them at all times.
• To undertake any other duties as and when required by Senior Management
• To work without constant supervision and the hours as required to fulfil the role

Skills/Experience

• Excellent communication skills, both written and verbal
• Minimum 2-3 years’ experience in similar environment
• Working knowledge of corporate, MICE and leisure markets would be advantageous
• Excellent administration and organisational skills
• Excellent inter-personal skills
• Excellent computer skills
• Excellent sales and negotiation skills
• Excellent presentation skills
• Excellent financial awareness and skills
• Excellent command of the English language

Health/Physical

• Well groomed and of smart appearance
• Stamina

What's the next step?

Please send a cover letter and a CV to melina.gkitsa@virginlimitededition.com
Deadline: please have your CV to us by 15th January 2016.

Salary and benefits

• Salary on application and dependent on experience
• Annual bonus scheme
• 20 days’ paid holiday plus your birthday off and the usual public holidays
• Virgin and affiliate company discounts on a range of products and services
• The chance to work for one of the world’s most well-known and respected brands

ASSISTANT CLUB MANAGER - THE ROOF GARDENS

We're recruiting for an Assistant Club Manager at The Roof Gardens in Kensington, London.

Here’s what you’d do:

● You will work closely with the Club Manager and be the key contact for club related promotions in the venue and be responsible for programming all pre-club and promoted club content, as well as regular in-house club events.
● You will be responsible for building and maintaining relationships with regulars, members and key contacts
● You will work with the VIP Manager and hosts on a nightly basis to ensure a smooth customer journey
● You will follow up group bookings, maintain regular contact
● You will assist in the day-to-day management of in-house guest list and table bookings
● You will constantly monitor/review marketing of the club including mailouts, website listings, ticket links, etc.
● You will assist the Club Manger operationally and oversee the running of the club in his absence

Here’s what you need to have:

Qualifications/Experience
● Experience in a similar role, with sound knowledge of both the Club and Club-Promotions industries.
● A proven track record of managing and developing a team
● Experience working effectively in a team environment - both in the office, and with the floor teams operationally
● A proven track record of delivering innovative ideas to help build a strong database; developing relationships with local businesses, third parties, promoters and club-goers, etc.
● A proven track record of devising and executing exciting and successful club events
● Excellent communication skills, both written and verbal
● Commercial awareness in order to continuously drive the business forward
● Good administration and computer skills
● Excellent financial awareness and a sound ability to manage costs and forecast, and plan budgets accurately
● You will be an effective communicator with guests/clients and at all levels of the business...

Behaviours / Skills

● Confident and venturesome
● Creative and enthusiastic
● Pro-actively connects quickly to others, working in a collaborative way
● Ability to cope with change in a fast paced environment
● Working at a faster than average pace, within deadlines and schedules
● Being at ease with making new contacts and self-assured in a group situation
● Persuades and motivates others, working with and through them to achieve goals
● Warm with customers, understanding their needs
And of course – not be afraid of some late nights and weekends...
● Promote and maximise sales for all club business
● Manage seasonal programming for all club nights
● Develop club nights to maintain a competitive and leading edge
● Host club nights, maximising sales of VIP business
● Operational running of club nights
● Maximise revenue whilst controlling costs
● Manage guest lists, memberships and contractors including security, DJ’s
● Ensure adherence to noise and licensing requirements

Here’s the deal:

● Fully Flexible as required by the business
● 5 day working week, including evenings and weekends
● Includes late night working (most club nights)
● Permanent contract
● Competitive salary offered
● 20 days holiday per year
● Birthday off and a birthday meal for 2 in Babylon Restaurant
● Virgin Tribe membership and discounts
● Travel card loans and cycle to work scheme
● The opportunity to work in one of London’s most prestigious venues

How to apply

Remember to read the job description carefully before sending your CV to recruitment@roofgardens.virgin.com

Acquisitions and Development Director

Based at VLE Head Office/ The Metro Building, London

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service. The group includes Necker Island in the Caribbean’s British Virgin Islands, Ulusaba Private Game Reserve in South Africa, The Roof Gardens and Babylon Restaurant in London; Kasbah Tamadot in Morocco, The Lodge in Verbier, Necker Belle, a 105 foot luxury catamaran, Mahali Mzuri, a tented safari camp in Kenya and Mont Rochelle Hotel and Mountain Vineyard in South Africa.

This role is newly created to drive the continued expansion of the business through management contracts and recommendations to acquire identified properties in target territories and in line with current VLE positioning to the Virgin Group Property Company.

The role will report into the Managing Director of Virgin Hotels (operating as Virgin Limited Edition)and will work closely with the Executive team (responsible for Finance, Sales & marketing, Ops, People, Property)

For more information check out www.virginlimitededition.com

Qualifications/Skills
• Bachelor’s degree an advantage, preferably in Finance, Real Estate, Business or Hospitality; MBA is a plus, but not required
• Minimum five years of experience in real estate, negotiating management contracts or hotel acquisitions and development; Investment Banking, Private Equity or property management experience preferred
• Deep market knowledge and experience conducting and presenting feasibility studies
• Experience negotiating real estate transactions, including operating terms, capital structures, promoted interests, and joint venture documents
• Exceptionally strong Excel-based financial modelling skills as well as proficiency in MS Word and PowerPoint
• Strong analytical, problem solving, and decision making skills
• Demonstrated track record with external client relationships
• Excellent presentation as well as verbal and written communication skills
• A self-starting approach and long term focus on developing a career in real estate investing within a fast growing and entrepreneurial company

Behaviours/Skills
• Dynamic and ambitious for the company
• Strong communication skills
• Strong negotiating skills
• Well organized/ plans ahead
• Proactive/ problem solving approach
• Strong team player
• Ability to influence and persuade
• Able to buy into Virgin brand values (Competitively Challenging, Value for Money, Fun, Brilliant
• Customer Service, Good Quality, Innovation) and the profile of VLE properties and operational standards
• Plans and organises effectively
• Committed to excellence
• Strong attention to detail
• Flexible/ open manner and willing to learn & develop
• Proactive and works under own initiative but also team orientated
• Makes decisions, takes appropriate action, meets deadlines
• Works well under pressure – whilst still smiling!
• Sense of humour is essential

Here’s what you’d do:
• Supporting the underwriting, due diligence, and execution of hotel acquisitions and development opportunities and presenting findings to Managing Director, the Virgin Hotels Group Board and ultimately the Virgin Group Properties Company
• Conducting detailed market and feasibility analyses for new markets, portfolios, and individual acquisition opportunities
• Developing and maintaining financial models for existing and prospective investments
• Negotiating business term sheets and contracts for management and investment opportunities
• Sourcing off-market investment opportunities
• Coordinating real estate transaction structures, including multi-tiered promote structures, mezzanine financing, incentive management fees, and joint ventures
• Compiling operating data and research on industry trends, and preparing presentations for monthly acquisitions meetings and quarterly presentations to the Virgin Hotels Group and Board of Directors
• Working closely with other division leaders (Operations, Legal, Finance, People, Sales & Marketing) to transition new hotels and develop relationships with key institutional partners
• Helping to carry on creating an utterly amazing collection of hospitality properties – run by amazing people

Receptionist at Mont Rochelle

Mont Rochelle, located in Franschhoek in the Western Cape in South Africa, is a stunning 22-bedroom hotel and vineyard. Mont Rochelle boasts a unique hilltop setting and private vineyard encompassing 39 hectares. The hotel includes 6 spacious suites amongst its rooms, two restaurants, bar, spa, gym and an outdoor pool. Not forgetting the wine cellar of course!

Things to do on the estate include personalised wine tasting at the wine cellar, horse riding (you can combine horse riding with the wine tasting!), picnics in the ground – the restaurant provide the hamper, a dip in the outdoor swimming pool, work out in the gym, book a spa treatment, mountain biking and golf are also available in the region.

This role represents the hotel as the first point of contact in a hospitality environment. This person must project a positive image for guests and to provide with all concierge enquiries.

Here’s what you need in your tool kit:

Qualifications / Experience

  • The right to work in South Africa
  • Previous hospitality experience in a high end establishment
  • Professional education
  • Good General Education – high level of literacy and numeracy
  • Experience of hotel booking system (Protel experience an advantage)
  • Good telephone manner
  • Computer skills – Excel, Word and outlook
  • Well presented and groomed

Behaviours and Skills

  • Fluent in English and Afrikaans (3rd language would be an advantage)
  • Organised and structured approach
  • Good attitude to service – happy to help
  • Energy and passionate
  • Attention to detail
  • Resourceful attitude (able to manage emergencies)
  • Good people skills/ outgoing and personable

**What’s the gig?

Here’s what you’d do:**

Ensure that you present a positive image for guests and can act as a concierge when needed:

Duties include:

  • Provide information to guest as per their request
  • Registration procedure for guest
  • Assisting guest to fill out forms
  • Taking reservations for rooms, restaurants etc
  • Deal with inquiries on a day to day basis
  • Check in and out of guests
  • Operate switchboard and forwarding calls to appropriate departments or persons
  • Be able to resolve issues related to guest and logistics
  • Ensure that all guests are provided with what they need and coordinate to provide the best service
  • Reporting maintenance issues
  • Monitoring the in house shop
  • Preparing all forms and reports for the different departments
  • To fully understand the evacuation procedure due to Receptionist having the information on how and where to exit the building
  • Prepare and complete final invoices of guests

OPPORTUNITIES AT THE ROOF GARDENS

The Roof Gardens in Kensington has long been one of London’s most spectacular and extraordinary landmarks. Originally designed as an escape from London rather than a pedestal above it, The Roof Gardens comprises of three themed gardens spanning across 1.5 acres, a private members Club and Babylon Restaurant all 100ft above Kensington.

We pride ourselves on not only our unique and stunning venue with excellent food and beverages, but on our professional, friendly and efficient staff, who all contribute to making The Roof Gardens a venue to be proud of.

We currently have a range of opportunities available:
Bartenders and waiters to work across our events
A cleaner to work in various areas of The Roof Gardens
Cocktail waitresses to host in The Private Members Club

To find out more about the positions available at The Roof Gardens please click here

How It Works

Our properties are located all over the globe and our recruiting policy is to recruit as locally as possible and give back to our communities by offering training and employment. Additionally, most countries we operate in have work permit restrictions which mean that permits can only be obtained when there is no suitable local candidate for the role.

Once you've sent your covering letter and CV successfully, you'll receive an email confirmation. Whilst for some of you the journey will stop here, if you’ve caught our attention our team will contact you regarding the next steps.

Send Us Your CV