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Virgin Limited Edition

Why work for Virgin Limited Edition?

Our people work hard but never forget to have fun while they are doing it! We believe in treating our people with respect, looking after them and allowing them the freedom to be themselves and flourish.

Current Opportunities

You’re in luck! We’re currently recruiting for a number of positions.

Remember to read the job description carefully before sending your CV to careers@virginlimitededition.com unless otherwise specified.

Virgin Limited Edition - Sales and Reservations Coordinator

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service. The group includes Necker and Moskito Islands in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; The Roof Gardens and Babylon Restaurant in London; Kasbah Tamadot in Morocco; The Lodge in Verbier; Necker Belle, a 105 foot luxury catamaran; Mahali Mzuri, a tented safari camp in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa; and new addition Son Bunyola Estate in Mallorca. VLE aims to make a credible contribution towards creating a sustainable economy and to meet or exceed the expectations of our customers and stakeholders.

This role is based in Hammersmith, London where our central teams are located. The reservations office hours are 8.00am to 6.00pm (in shifts), Monday to Friday and 9.00am to 4.00pm on Saturday. Your role would be required to work 5 days per week, covering Saturdays on a rotational basis.

Here’s what you need in your tool kit:

Qualifications / Experience
• Minimum 1 year experience in similar reservations environment

Behaviours and Skills
• Excellent command of the English language
• Excellent communication skills, both written and verbal
• Excellent computer skills, including Microsoft Office, Protel experience preferred not essential
• Results and standards orientated
• Team orientated
• Proactive and plans and organises effectively
• Has passion, pride and ambition
• Customer focussed
• Attention to detail
• Well groomed and of smart appearance

What’s the gig?

Here’s what you’d do:
• Help to achieve or exceed financial targets by upselling and converting all reservation opportunities
• To have full product knowledge of entire VLE portfolio
• Manage day to day reservations enquiries i.e. requests for rates, offers, packages, property information and brochures (via phone and email) from direct guests, tour operators and agents
• Entering, detailing and finalising all guest reservations, including payment
• To maintain accurate and up-to-date database and client records
• Managing guest care – including highlighting and assisting with all guest requests (spa treatments, excursions etc)

Here’s the deal:
• 4 weeks annual holidays
• Additional day off for birthday
• Performance based incentive – both team and individual criteria
• Tribe Discount Card
• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%
• Healthcare after 12 months service (The company contributes 50% of the annual fee in the first year and after 2 years service 100% of the fee)

What's the next steps?

Please send a cover letter and a CV to Jenny Watkins, Revenue and Reservations Manager jenny.watkins@virginlimitededition.com

Virgin Limited Edition - PR Executive

This role is based in Hammersmith, London where our central teams are located. The official office hours are 9am to 5.30pm, Monday to Friday however you would be required to work as and when necessary to fulfil your role.

Here’s what you need in your tool kit:

Qualifications / Experience

  • Minimum 1 -2 years’ experience in similar environment
  • Good knowledge of the UK media in particular travel media

Behaviours and Skills

  • Excellent communication skills, both written and verbal
  • Excellent inter-personal skills
  • Excellent administration and organisational skills
  • Works well under pressure
  • Proactive
  • Attention to detail
  • Plans and organises effectively

What’s the gig?

Here’s what you’d do:

  • Assist the Head of Public Relations to develop annual PR plans in accordance with individual property and VLE goals and objectives, incorporating all trade and consumer media channels
  • To assist with pitches to journalists addressing all business needs including late availability and need periods at the properties as well as general news stories
  • Evaluating and arranging press visits to the properties for key media journalists in conjunction with Head of Public Relations
  • Working with the Group Sales & Marketing Director and Head of Public Relations in a crisis situation; creating appropriate statements and dealing with challenging press angles to mitigate potential negative press coverage
  • To regularly contact key media and maintain good working relationship
  • Providing general administrative support - writing press releases, updating the press information kit for the website, fact sheets and writing lines to take, Q & A’s and emergency statements where required
  • To monitor all media and clipping service: Traditional news outlets - web, print, radio and TV, web and blogs, forums for VLE coverage and circulating it to the relevant teams as appropriate as well as inputting into monthly report.

Here’s the deal:

  • 4 weeks annual holidays
  • Additional day off for birthday
  • Performance based annual bonus
  • Tribe Discount Card
  • From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5% Healthcare after 12 months service (The company contributes 50% of the annual fee in the first year and after 2 years service 100% of the fee)

What's the next steps?

If this role sounds like it could be your next challenge, please email your CV and cover letter to Charlotte Dollin: Charlotte.Dollin@roofgardens.virgin.com

The Roof Gardens - Sales Manager

Located one hundred feet above Kensington High Street Babylon Restaurant and The Roof Gardens are a truly spectacular oasis in the heart of London. There are three themed gardens, with over 70 full size trees, a flowing stream stocked with wild ducks and our resident flamingos Bill, Ben, Splosh and Pecks.

The Roof Gardens employs over 100 talented professionals. Many of whom have worked here for over 10 years; we work hard together, and play hard too. Every single member of the team goes the extra mile to provide the world class 'Virgin style' service we are renowned for. The Roof Gardens are cut above the rest, literally.

The Roof Gardens is part of Virgin Limited Edition, Sir Richard Branson's portfolio of unique retreats and, whilst maintaining a highly professional and efficient guest experience, it is key that any appointments maintain the sense of fun and the outgoing attitude of Virgin which is reflected in the running of this busy London venue.

The Roof Gardens Members Club is open every Friday and Saturday night from 10pm. Its relaxed, party atmosphere makes it comfortable and welcoming whether out for post supper drinks or partying with a group of friends.

Babylon Restaurant is located on the 7th floor; from there you have exclusive views of the London skyline. The award winning food at Babylon is best described as contemporary British cuisine.

The gardens are available for exclusive hire; the venue plus 3 themed gardens, which is 1 ½ acres of space in total. Pricing is based upon room hire and a minimum food & beverage spend. They are also open to the public to visit on day that we do not have an event on.

We pride ourselves on not only our unique and stunning venue with excellent food and beverages, but on our professional, friendly and efficient staff, who all contribute to making The Roof Gardens a venue to be proud of.

Here’s what you’d do:

• Proactively drive revenue and increase the volume of business at The Roof Gardens through effective client relationships and sustained sales initiatives.
• Have full product knowledge of The Roof Gardens and ability to cross sell all aspects of the business.
• Undertake sales calls and increase awareness of The Roof Gardens to build relationships with new clients and ensure retention and improving potential of existing client relationships.
• Be involved in the setting of department targets and objectives, and to be fully aware of The Roof Gardens’ financial targets/results as a whole.
• Analyse business activity and compile required statistics/reports; including a monthly sales report outlining sales and marketing activities and results.
• Continuously research new potential clients / organisations and carry out show rounds and host fam trips to showcase the property.
• Attend networking events, both trade and social, as the representative for The Roof Gardens.
• Manage the Sales Executive and ensure their weekly/monthly tasks are achieved and completed: manage weekly catch-ups and monthly sales team meetings.

Here’s what you need to have:

Qualifications / Experience
• Experience in similar industry
• Excellent computer skills, experience of Delphi and Quadranet is desirable
• Relevant industry knowledge; London venues, restaurants and clubs
• Excellent command of the English language
• Excellent financial awareness

Behaviours / Skills
• Excellent communication skills, both written and verbal
• Excellent sales, negotiation presentation skills
• Excellent administration skills
• Highly driven and results orientated
• Committed to excellence
• Attention to detail
• Proactive
• Works well under pressure
• Flexible
• Team orientated
• Makes decisions, takes appropriate action
• Gives clear direction and guidelines
• Ability to prioritise and cope with differing needs of the 3 aspects of the business
• Well groomed and of smart appearance

Here’s the deal:

● Mainly office hours 9.30am – 6pm but fully flexible as required by the business
● 5 day working week
● Permanent contract
● 20 days holiday per year
● Birthday off and a birthday meal for 2 in Babylon Restaurant
● Performance bonus of up to 10% annual salary
● Travel loan scheme and Tax free Cycle scheme
● Virgin Tribe discounts
● The opportunity to work in one of London’s most prestigious venues

The Roof Gardens - People Development Manager

Located one hundred feet above Kensington High Street Babylon Restaurant and The Roof Gardens are a truly spectacular oasis in the heart of London. There are three themed gardens, with over 70 full size trees, a flowing stream stocked with wild ducks and our resident flamingos. The Roof Gardens employs almost 200 talented professionals. Many of whom have worked here for over 10 years; we work hard together, and play hard too. Every single member of the team goes the extra mile to provide the world class 'Virgin style' service we are renowned for. The Roof Gardens are cut above the rest, literally. Part of Virgin Limited Edition, Sir Richard Branson's portfolio of unique retreats and, whilst maintaining a highly professional and efficient guest experience, it is key that any appointments maintain the sense of fun and the outgoing attitude of Virgin which is reflected in the running of this busy London venue.

The Roof Gardens is a unique mix of three businesses – restaurant, club and events. The Roof Gardens Members Club is open every Friday and Saturday night from 10pm. Its relaxed, party atmosphere makes it comfortable and welcoming whether out for post supper drinks or partying with a group of friends.

The sixth floor is also an event space venue hosting conferences, meetings, parties and weddings for between 50 to 500 guests. The gardens are available for exclusive hire; the venue plus 3 themed gardens, which is 1½ acres in total. They are also open to the public to visit on days that we do not have an event on.

Babylon Restaurant is located on the 7th floor; from there you have amazing views of the London skyline. The award winning food at Babylon is best described as contemporary British cuisine.

In October 2013 the Roof Gardens won “Best Employer in Hospitality” award and the management and development of the team is integral to the success of the business.

This role is part of the senior team, reporting to the General Manager but also liaising with the People Development Director of Virgin Limited Edition. A People Development Administrator is a direct report into this role. The successful candidate will have worked in hospitality in a generalist HR role as a key advisor on a wide variety of aspects of people management.

Here’s what you need to have:

Qualifications / Experience
• HR management experience in a similar senior role
• Experience in a hospitality environment essential
• Good understanding of hospitality operations over a range of departments
• A working knowledge of budgets and P&L
• Relevant HR Qualification; CIPD full of part qualified, or similar degree
• Experience working in a high volume, high quality, high turnover business
• Experience working with a similar sized team (200 employees)
• HR generalist experience including recruitment, benefits and records management, disciplinary and grievance and general support and coaching
• Experience of right to work documentation management and assessment
• Personality profiling experience an advantage
• Some training experience an advantage

Behaviours / Skills
• Excellent team working and works in a collaborative way
• Assertive & confident when dealing with people
• Ability to cope with change in a fast paced environment
• Excellent communication skills (team, management & professional bodies)
• Strong people management and coaching skills
• Excellent attention to detail
• Organised and structured approach/ able to juggle multiple tasks or projects
• Commercially focussed, numerate and able to work with and interpret stats
• High sense of integrity and responsibility
• Good chairmanship skills
• Hands on approach
• Approachable and a good listener, willing to have an “open door” policy whenever possible
• Understanding of a wide range of roles in the hospitality/ leisure industry
• Ability to influence and persuade with a diplomatic approach
• Some understanding of H & S management
• Good computer skills
• Ability to maintain confidentiality and professionalism
• Good leadership skills that fit the Virgin ethos
• A sense of humour is essential!

Here’s what you’d do:

• Ensure compliance of all current legislation; advising and supporting managers on any employee relations issues
• To oversee and assist in the processing of bi-weekly and monthly payroll for all team members
• Liaise with payroll to ensure all wages are dealt with correctly; managing the pension processes with payroll third parties
• Maintain all team member records via HR database; ensuring compliance and updating information
• Compile and manage the personnel budget; assist with the payroll budget and helping managers to maintain their payroll targets
• Manage and promote internal communications; chairing relevant meetings and taking action where required
• Manage the recruitment process; advertising and interviewing according to company policy and ensuring all successful recruits have the correct documentation for right to work in the UK
• Look after the welfare of team members; ensuring completion of an annual survey, following up on results as part of the people plan
• Ensure that disciplinary and grievance processes are in line with company policy and meet legislation requirements
• Follow company guidelines and the property People Plan to ensure best practice
• Liaise with the Training & Development Mgr (Group role) on training requirements and organise dates and attendees to maximise the training opportunity
• Coach and support HoD’s in the effective management of their teams
• Assist, complete and submit the statutory audit, with the assistance of Key HoD’s and the Statutory Co-ordinator on the People related aspects of the Statutory Health and Safety Audit
• Ensure all deadlines for reports are met

Here’s the deal:

• Performance bonus of up to 10% of annual salary; subject to qualifying criteria
• 20 days holiday per year plus public holidays
• From the first day of employment with us you will be eligible to join our group personal pension scheme. We will match your contributions up to 5%.
• Healthcare after 12 months service (The company contributes 50% of the annual fee in the first year and after 2 years’ service 100% of the fee)
• Birthday off and a birthday meal for 2 in Babylon Restaurant
• Virgin Tribe card and discounts
• Typically 5 day working week, weekdays; some late night/weekends on occasion
• Permanent contract
• The opportunity to work in one of London’s most prestigious venues

If you think this role could be your next challenge then please send your CV to Lizzie Bullen: Lizzie.Bullen@virginlimitededition.com

Necker Island - Beauty Therapist (3 months)

This Spa Therapist position at Necker Island is offered as a 3 month contract.

It is a small Spa team consisting of a Spa Manager and one other Therapist. Responsibilities include delivering the spa menu to guests every day and hosting at least once a week. Spa treatments are charged as extra and the promotion and flexibility of the spa offering, treatments and retail, is vital to maintain profitability. You will work towards set budgets monthly in treatment and retail sales. This needs to be done in the manner of providing a quality guest service and not as a hard sell. The spa team also host once a week at guest meals to promote the spa and support the guest services team. It is key that any appointment maintains the sense of fun and outgoing attitude of Virgin which is reflected in the running of the Island.

Here’s what you need:

Qualifications / Experience

  • Experience in the 5 * plus Spa Industry.
  • Experience of working overseas would be an advantage.
  • Beauty Therapy International Qualification or equivalent.
  • Hands on with treatments, within the last 3 months.
  • Training in Aromatherapy Associates, Balinese and Bamboo massage would be an advantage.
  • Proven track record in driving sales/target environment.
  • English speaking.

Behaviours / Skills

  • Ability to generate and promote sales
    • Computer literate
    • Great planning and organisational skills
    • Happy to be hands on
    • High degree of attention to detail
    • Passion and pride in their work
    • Works well under pressure
    • Excellent social and interpersonal skills
    • Anticipating guests needs and facilitating the small touches that enhance the guest experience
    • Able to interact with guests and behave appropriately
    • A sense of fun and understanding of the Virgin way of doing things
    • Realistic expectations of Island life!

What’s the gig?

Here’s what you’d do:

  • Work 6 days a week with 1 day off, according to the business needs. This would be rostered.
  • Maximise revenues by meeting and exceeding set budgeted amounts in treatments and retail sales and ensure accurate guest billing.
  • Perform as part of the team.
  • Be able to work on own covering a Spa at times.
  • Participate to the Monthly report on Spa takings and general information of the Spa to the Spa Manager and General Managers.
  • Host as part of a roster with the Island team to promote the Spa.
  • Play your part in ensuring guests get the Necker experience at it’s best.

Here’s the deal:

Package & Benefits

  • Commission payable at staggered amounts depending on takings monthly and paid into salary at month end.
  • Housing in staff village/ off island provided (heating, electrics, water etc. paid)
  • Food allowance & medical insurance.
  • Working 6 days with 1 day off weekly.
  • Flights from country of residence and return at end of contract.
  • A share of the tips.

BVI - Chief Accountant

Necker Island, at 74 acres, is unquestionably the most idyllic place in the Caribbean. Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches. Necker Island is normally hired exclusively for up to 34 adults on an all-inclusive basis, and a bunk room that accommodates up to 6 additional children, perfect for special occasions and events. It can also be shared with others ‘house-party’ style during Celebration Weeks held several times each year, when guests can book individual rooms. Accommodation comes in the form of The Great House and six individual Balinese style houses. The property is also home to Sir Richard Branson. The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and spa.

Moskito Island, purchased by Sir Richard Branson in 2007 is situated near his home, Necker Island. His vision is to develop a private residential community. There are nine exclusive three-acre lots sold as freehold on the 125 acre island. The first phase of the project is almost complete, to install and construct the roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. Three villas have been completed for the Branson family and these are also to be let out via VLE. The island has facilities and communal areas – a welcome area, tennis courts and a gym, a clubhouse with food and beverage service areas, pool as well as extensive communal grounds and gardens. The communal area is to be run by VLE and during construction on the other lots, the island will also be used for a number of events as requested by Richard.

Necker Belle, based in the BVI, is a magnificent 32 metre catamaran sailing tailor-made itineraries year round. With spacious common areas and beautifully appointed cabins, Necker Belle is perfectly designed for fun and relaxation for up to 12 guests.

This role reports into the Regional Financial Director.

Here’s what you need in your tool kit:

Qualifications / Experience
• CA/CIMA/ACA qualified and have 5+ years similar experience, in the Hospitality and Leisure industry
• Strong technical accounting skills and knowledge
• Involvement in implementing/ reviewing controls and processes
• General operational accounting experience
• Experience of a regional role in the hospitality business
• Preparation and production of statutory accounts, including extensive liaison with auditors and control of audit process
• Systems implementation experience
• Systems experience in accounting packages, and advanced user of Microsoft Excel (Macro level), Word and Outlook

Behaviours and Skills
• Good organisation and time management skills
• Able to challenge Management on performance
• Excellent and confident communicator
• Proactive, results orientated profile
• Management and motivation, leadership and development of teams of staff
• Enthusiasm
• Focus on delivering to agreed deadlines
• Self-starter and self-motivator
• Commercially astute in supporting Management
• Persistent in managing sales and purchase ledgers
• Happy to be hands on
• High sense of responsibility with regard to safety issues
• Passion and pride in their work
• Works well under pressure
• Calm in emergency situations
• Sense of fun

What’s the gig?

Here’s what you’d do:
• Securing the integrity of the general ledger and accounting records of the BVI based companies
• Streamline the day to day processes and procedures and implementing appropriate controls to the business
• Managing one direct reports and their delegated activities, including coaching and supporting team and reviewing objectives/ goals

Here’s the deal:

Package & Benefits
• Minimum 12 month contract (subject to work permit approval)
• Competitive salary
• Up to 10% of annual salary bonus scheme
• Allowances to cover housing, flights, and subsistence
• 5 day work week, with hours as required to fulfil the job role
• 20 days paid holiday per year plus public holidays (there are normally 14 per year)
• Initial flights from country of residence (and return at end of contract)
• Medical Cover
• Life Insurance
• Pension plan available
• …and the world’s best commute to work!

Mont Rochelle - Assistant F&B/Restaurant Managers

Mont Rochelle, located in Franschhoek in the Western Cape in South Africa, is a stunning 22-bedroom hotel and vineyard. Mont Rochelle boasts a unique hilltop setting and private vineyard encompassing 39 hectares. The hotel includes 6 spacious suites amongst its rooms, two restaurants, bar, spa, gym and an outdoor pool. Not forgetting the wine cellar of course!

Things to do on the estate include personalised wine tasting at the wine cellar, horse riding (you can combine horse riding with the wine tasting!), picnics in the ground – the restaurant provide the hamper, a dip in the outdoor swimming pool, work out in the gym, book a spa treatment, mountain biking and golf are also available in the region.

Here’s what you need in your tool kit:

Qualifications / Experience
• Experience within a 5* hotel/ restaurant
• Strong background in customer service (for discerning clients)
• Strong F&B background
• Budgeting, procurement and cost control
• Excellent level of wine knowledge
• Duty management experience is an advantage

Behaviours and Skills
• Strong people management and coaching skills
• Happy to be very hands on and work alongside the team
• Strong hosting skills
• Excellent communication skills (team, management and clients)
• Organised and structured approach
• Financial awareness particularly in achieving budgets and stock and cost control
• Sensitive to cultural requirements and happy to adapt own behaviour to get the best out of the team
• Energy and passion
• Excellent observation skills/ attention to detail
• Practical, hands-on approach/ leads by example
• High stamina levels
• Good leadership skills that fit Virgin ethos

What’s the gig?

Here’s what you’d do:
• To ensure total guest satisfaction on all aspects of food & beverage service
• Ensuring that guest needs and requests are managed efficiently and in a positive manner
• The successful achievement of budgets and cost controls that don’t impact negatively on our guests
• High degree of hosting and style to make the dining experience a truly memorable one
• Management of Miko restaurant and F & B offerings at the manor house.
• Team management
• Liaising and spending time with the guests to ensure that all their requests, feedback are appropriately followed through
• Ensure that that team have excellent product knowledge

Here’s the deal:

Package & Benefits
• Competitive Salary
• Annual Leave: 15 Days
• Meals: One meal/shift
• Hours: Shifts as and when required
• Medical Aid: 50% company contribution
• Provident Fund: 5% company contribution

OPPORTUNITIES AT THE ROOF GARDENS

The Roof Gardens in Kensington has long been one of London’s most spectacular and extraordinary landmarks. Originally designed as an escape from London rather than a pedestal above it, The Roof Gardens comprises of three themed gardens spanning across 1.5 acres, a private members Club and Babylon Restaurant all 100ft above Kensington.

We pride ourselves on not only our unique and stunning venue with excellent food and beverages, but on our professional, friendly and efficient staff, who all contribute to making The Roof Gardens a venue to be proud of.

We currently have a range of casual opportunities available:
Sales Manager
People Development Manager
Bartenders and waiters to work across our events
Waiting Staff at Babylon Restaurant
Bartenders at Babylon Restaurant
Receptionists at Babylon Restaurant

To find out more about the positions available at The Roof Gardens please click here

How It Works

Our properties are located all over the globe and our recruiting policy is to recruit as locally as possible and give back to our communities by offering training and employment. Additionally, most countries we operate in have work permit restrictions which mean that permits can only be obtained when there is no suitable local candidate for the role.

Once you've sent your covering letter and CV successfully, you'll receive an email confirmation. Whilst for some of you the journey will stop here, if you’ve caught our attention our team will contact you regarding the next steps.

Send Us Your CV