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Keeping the magic safely alive...



A message from Ashley Walker, General Manager at The Lodge

My team and I are so looking forward to welcoming you to our magical mountain retreat, perched high in the Swiss Alps.

As the world around us has changed over this last year, we have adapted to make sure we can continue to welcome our guests in the safest way possible, without compromising on the incredible experience we are proud to offer.

No matter how you are arriving in Verbier, you can be assured that you will always be greeted with the same Virgin Limited Edition magic that we are renowned for. We may be keeping a social distance and our face masks might well hide our smiles, but we will still have smiling eyes, and we are ready and waiting to create your own truly unique alpine experience.

It goes without saying that you can have complete peace of mind that we will be carrying out the most meticulous of cleaning measures even before you have set foot in The Lodge; ensuring that every single touchpoint is covered throughout your stay. Each member of our team has received new COVID-19 training and we will be continuing to refresh, adapt and improve our processes, to ensure we are always one step ahead.


Your Safety



Transfers

Be it a car journey or a helicopter flight, if you have booked your transfer through us with one of our reputable suppliers, you can have every confidence that they will also be following the same rigorous cleaning measures, before, during and after your transfer. We will also have hand sanitiser ready for you as soon as you arrive at The Lodge.

Checking In & Out

We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual little luxuries that we will never compromise on. Each of our guests will receive a face mask (Virgin Limited Edition in style of course!), sanitiser and antibacterial wipes for your convenience, to use as you wish.

We will then talk you through all the different options available during your stay to ensure you feel as at home as possible, whilst still getting the outstanding service we're known for.
As hard as goodbyes are, when it comes to it, we will make it as seamless and easy as possible for you.

Flexibility & Simplicity

We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.

So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff every day, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.

Keeping It Clean

We give you our absolute word that we will be carrying out the most meticulous cleaning measures, which will also as a minimum meet any new local regulations now in place throughout Switzerland.

You may notice a few temporary alterations to some of our rooms and the communal areas as we do our very best to keep our guests safe. The Lodge will still have the same beauty and comfort that it has always had, but as we strive to increase safety measures we ask you to kindly bear with us.

Clean Hands

For the comfort of our guests, we have placed hand sanitiser stations throughout The Lodge. We encourage all our guests to make use of these throughout their stay.

Masks

For the safety of both our staff and guests, our staff will be wearing face masks at all times. Whilst these may well hide our smiles, we will most certainly still have smiling eyes!

We kindly ask our guests to respect the mandatory government guidelines which require guests to wear a face mask in all communal areas. Unless of course you are enjoying our incredible gourmet experience in the dining room while taking in the stunning views of the Alps.

Temperature Screening

It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we’ll be carrying out temperature checks and a brief medical questionnaire for any guests arriving at The Lodge.

In addition, our staff will undergo daily temperature checks before they start work every day so, you can have complete trust that you are always in safe hands.

Medical Support

Should any of our guests have health concerns, our team are trained in administering first aid. The Lodge is located within easy reach of Verbier’s two medical centres and the nearest hospital is located a 30-minute drive away in Martigny.

Dining

If you are staying at The Lodge on an all-inclusive basis then rest assured that we will not be compromising on the incredible dining options offered, but we will be making a few small changes to ensure there is social distancing between the chef, our team and you and your guests.

Spa

We all love to be pampered every now and then and naturally one of the benefits of your own private chalet is being able to enjoy the luxury of a beauty treatment, without even going anywhere. In the beautiful surroundings of our dedicated spa treatment room, our resident spa therapist will be on hand to recommend a treatment.

While there is likely to be a limited offering compared to normal, we will be making sure you’ll be able to relax your aching muscles following an action-packed day in the Alps.

By their very nature, beauty treatments have very strict hygiene protocols, so you can have confidence that the trusted therapist we use will be operating in the safest way possible.

Activities

Our location at the heart of Europe’s most spectacular mountain range makes it the perfect playground for our guests wanting to stay active and while we highly encourage this, some things might look at little different at this time.

With your health and safety top of our mind, we have also implemented rigorous cleaning measures for all sports equipment. As with everything else, we will ask you to kindly respect social distancing during sporting activities, so you, your guests and our staff can confidently enjoy all the experiences we have on offer.

Most activities take place away from The Lodge and are booked through third-parties, but rest assured that we have been liaising closely with our partners to ensure our guests' health and safety is a top priority and our same rigorous cleaning and social distancing measures are applied.

Children's Activities

From treasure hunts to snowman building competitions, there are plenty of fun things to do for our Lodge Rangers. Some of these activities may look a little different at this time, but you can have every confidence your children will always be in the safest of hands.

We will be providing masks for children aged two years and over to use and just like the thorough cleaning processes we have in place for the adult activities, we will be implementing these same measures for our children’s activities too.

The team will take the time to talk through these measures in more depth on your arrival, so you can relax in the knowledge that your children will be having just as much fun as their parents.

FAQs

How long will these measures be in place?
We can't put a date on that as it very much depends on local Swiss government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.

Can I hire The Lodge exclusively?
The simple answer is yes! The Lodge can be booked exclusively, meaning you’ll have the whole place to yourself. This year we have also introduced the opportunity to book The Lodge as part of a smaller group on a non-shared exclusive basis and of course we still have our popular Celebration Weeks during select times of the Winter and Summer season. Contact our Reservations Team for more information.

What happens to my luggage and ski equipment?
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about. In addition, ski equipment will also be sanitised daily.

What if I don't want housekeeping?
That's completely fine! We will be limiting housekeeping services, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.

Will the pool and gym be open?
Our indoor heated pool will still be available as will our indoor and outdoor hot tubs. Our steam room will be closed. Our gym will be open though work-out slots will need to be pre-booked and we will be limiting the number of people who can use the gym at the same time.

What are the procedures for any of your suppliers coming to The Lodge?
All of our suppliers and third-party contractors are fully briefed before they even set foot inside The Lodge and are required to follow the exact same guidelines and measures as our own team. The wellbeing of our guests and staff remains our number one priority, so we will never compromise on the rigorous measures we have in place for whomever visits us.

Where can I find out more about local regulations?
For more information on local regulations and travel guidelines from your destination, we recommend visiting the official website for the Swiss Government.

A Virgin Stamp of Reassurance



It's our number one priority that everyone feels safe, well and happy when they're with us. We are working with pandemic experts Pandefense to advise our response to COVID-19, and Virgin companies globally are implementing wide-ranging safety initiatives so you can travel, play, stay well.