FAQs
How long will these measures be in place?
We can't put a date on that as it very much depends on local Swiss government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.
Can I hire The Lodge exclusively?
The simple answer is yes! The Lodge can be booked exclusively, meaning you’ll have the whole place to yourself. This year we have also introduced the opportunity to book The Lodge as part of a smaller group on a non-shared exclusive basis and of course we still have our popular Celebration Weeks during select times of the Winter and Summer season. Contact our Reservations Team for more information.
What happens to my luggage and ski equipment?
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about. In addition, ski equipment will also be sanitised daily.
What if I don't want housekeeping?
That's completely fine! We will be limiting housekeeping services, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.
Will the pool and gym be open?
Our indoor heated pool will still be available as will our indoor and outdoor hot tubs. Our steam room will be closed. Our gym will be open though work-out slots will need to be pre-booked and we will be limiting the number of people who can use the gym at the same time.
What are the procedures for any of your suppliers coming to The Lodge?
All of our suppliers and third-party contractors are fully briefed before they even set foot inside The Lodge and are required to follow the exact same guidelines and measures as our own team. The wellbeing of our guests and staff remains our number one priority, so we will never compromise on the rigorous measures we have in place for whomever visits us.
Where can I find out more about local regulations?
For more information on local regulations and travel guidelines from your destination, we recommend visiting the official website for the Swiss Government.