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Keeping the magic safely alive...

A message from James Basson, our General Manager

The team and I are so looking forward to welcoming you to Necker Island.

The island is looking more beautiful than ever before, following more than two years of reconstruction, after Hurricane Irma. Our incredible new Bali Hi complex, extensive landscaping and the work across the island has been well worth the wait; I truly can’t wait for you to see it.

No matter how you choose to arrive in the British Virgin Islands, you can be assured that we will be ready and waiting to welcome you with the same Virgin Limited Edition magic that we are renowned for. While the BVI has now relaxed most COVID-19 protocols, we will of course continue to keep an eye on government guidelines. We may not be able to greet you in quite the same Necker way, with face masks hiding our smiles, but you can rest assured we will still have smiling eyes and the same spirit; ready and waiting to create your own truly unique island experience.

It goes without saying that you can have complete peace of mind that we will be carrying out the most meticulous of cleaning measures even before you have set foot on Necker Island, ensuring that every single touchpoint is covered throughout your stay. Each member of the team has received new COVID-19 training, which we will be continuing to refresh, adapt and improve, to ensure we are always one step ahead.


Your Safety



Arrival in the BVI

When you arrive on Necker Island, you can have complete peace of mind that we will be doing everything possible to ensure your safety remains our priority and that you will still enjoy the very unique experience on island that we are so incredibly proud of.

Transfers

We will most likely be meeting you at Beef Island, which is where your experience will start as we whisk you off in style on our private boat to your private estate. You can have every confidence that our boat will have been rigorously cleaned and we will have hand sanitiser onboard ready for you too.

Checking In & Out

We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual private-island luxuries that we will never compromise on. Each of our guests will receive a face mask to wear during their stay (Necker Island in style of course!), sanitiser and antibacterial wipes for your convenience, to use as you wish.

We will then talk you through all of the different options available during your stay to ensure you feel as at home as possible, whilst still getting the true Necker Island experience we're known for.

As hard as goodbyes are, when it comes to it, we'll make it as seamless and easy as possible for you.

Our Team

When our guests arrive on Necker Island, we will be doing everything we can to ensure it feels like home and that is equally the same for our staff too. You can have every confidence that the team looking after you throughout your stay will have been strictly monitored in order to best protect our own little island safe haven. We are delighted that many of our staff are now fully vaccinated, however we will also be taking daily temperature checks and the use of on-site COVID-19 testing (both antigen and swab) where necessary, supported by our specialist medical provider.

Flexibility & Simplicity

We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.

So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff every day where possible, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.

Keeping It Clean

We give you our absolute word that we will be carrying out the most meticulous cleaning measures dring your stay. Our rooms will still have the same beauty and extra comfort that they have always done, but you may notice a few temporary alterations on the island and to our rooms as we do our very best to keep our guests safe.

Clean Hands

For the comfort of our guests, we have placed hand sanitiser stations throughout the island and have replaced all cloth hand towels with disposable hand towels. We encourage you to use these whenever possible.

Masks

You only need to wear a mask if you are more comfortable doing so.

Medical Support

Should you have any health concerns, we have a fully qualified paramedic on island, as well as medically trained staff and a specialist medical provider readily available 24/7 throughout your stay.

The BVI Government has done extensive work to better prepare the BVI hospital for any cases and they now have new ventilators and strict procedures in place at the hospital to deal with any cases.

Dining

Please rest assured that we will not be compromising on the incredible dining options we offer or dining in different locations on the island, which is all part of the exclusive island experience.

We may however, make a few small changes to how we serve your food to ensure the safety of the chef, our team, you and your guests.

Spa

We all love to be pampered every now and then and that’s why we’re doing our best to continue with our very special spa offering on Necker Island. Where we can, we will continue to make use of the incredible outdoor spaces we’re privileged to have on the island.

Needless to say, by its very nature, our spa has always had very strict hygiene protocols, so you can rest assured our therapists will be carrying out your treatments in the safest way possible. We will do our very best to keep you informed about our spa services prior to arrival and recommend booking in advance where possible.

Water Sports

The crystal-clear waters that surround Necker Island mean that guests can enjoy some of the most breath-taking activities on and in the water. Whether you want to go snorkelling, kitesurfing, sailing or any of the other countless activities on offer, we hope you’ll understand that new measures may be in place to ensure your safety and enjoyment.

Our team will be sure to keep you updated before you arrive on property, but if you have any questions about particular activities or our third party partners, please do reach out to our friendly Reservations team who will be happy to help.

Tennis & Land-based Activities

We know lots of our guests like to stay active during their stay by playing tennis or participating in other land-based sports.

With your health and safety top of our mind, you may notice some extra procedures in place including rigorous cleaning measures for all sports equipment.

Children's Activities

Necker Island Kids Club is certainly no ordinary kids club and there are lots of exciting things for children to do throughout the island.

Whilst this is still the case, some activities for your little ones may vary due to more thorough cleaning processes so you can rest assured your children will always be in the safest of hands.

FAQs

How long will these measures be in place?
We can't put a date on that as it very much depends on government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.

Where can I find out more about local regulations?
The British Virgin Islands has various protocols in place for entry to the island. We strongly recommend visiting the official website for the Government of the BVI to read the latest on the new travel guidelines and local regulations.

What if I don't want housekeeping?
That's completely fine! We will be limiting housekeeping services to once a day at our properties, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.

What happens to my luggage?
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about.

What are the procedures for any of your suppliers coming to the Island?
All of our suppliers and third-party contractors are fully briefed before they even step-foot on island and are required to follow the exact same guidelines and measures as our own Necker Island team. The wellbeing of our guests and staff remains our number one priority, so we will never compromise on the rigorous measures we have in place for whomever visits us on island.

Who provides your medical support?
We have a longstanding relationship with Prometheus Medical, a specialist medical company delivering unrivalled emergency, medical support in the form of medical training, equipment, strategic advice and deployed clinical care. A highly trained paramedic is also permanently based on island, with 24/7 telephone access to medical specialists. We are further equipped with full medical kits including oxygen, primary health care medication, intravenous medication, multiple defibrillators, cardiac monitoring and trauma kits.

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