FAQs
How long will these measures be in place?
We can't put a date on that as it very much depends on government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.
Where can I find out more about local regulations?
The British Virgin Islands has an extensive list of protocols in place for entry to the island. We strongly recommend visiting the official website for the Government of the BVI to read the latest on the new travel guidelines and local regulations. A video created by the BVI Tourist Board outlining the procedures and protocols for travelling to the islands can be viewed here.
Will I need to take a Covid-19 test on arrival?
Your safety is our absolute priority and therefore we kindly ask you to observe the new safety protocols of the British Virgin Islands and those in place on Necker Island. These protocols include a Covid-19 PCR test on arrival in the BVI's as well as one of day four of your stay. In addition, we will also be carrying out our own Rapid Covid-19 test on arival at Necker Island, ensuring additional peace of mind for you and your guests.
Will I need to quarantine on arrival at Necker Island?
Checking in on Necker Island will look at little different during this time. Government regulations require guests to quarantine in their villa complex for a minimum of 24 hours, until the results from your day zero Covid-19 PCR test are returned. Service and staff interaction during this time will be kept at minimum however we will ensure everything is set up in advance to ensure a luxurious first day and night on Necker Island.
Am I able to have my Day Four Covid-19 test on Necker Island?
We have worked hard with goverment officials to enable us to implement a Concierge Service so that we can conduct the Day Four testing on Necker Island. This does however come with an additional cost which our team can talk you through and this can be added to your room bill on departure.
Will the Spa still be open?
We will continue with our spa offering though the treatment menu will be a little more limited and there will be less treatment slots available to ensure we can sanitise thoroughly after every treatment. Our spa therapists will also be following strict health & safety guidelines, so you can fully relax during your treatment. In accordance with government regulations, the spa will not be available to guests during the first four days of their stay.
Will I still be able to enjoy the water sports facilities or leave the island during my stay?
Rest assured, once you set foot on Necker Island you won't want to leave. With the exception of your first 24 hours, any quarantine conditions that the Government of the BVI may impose will not impact on our water sports or other activities within a reasonable distance of the island.
Can I still hire Necker Island exclusively?
Yes, absolutely. Necker Island is predominantly booked on an exclusive use basis year-round. Just this year we have also introduced the opportunity to book the island as part of a smaller group on a shared non-exclusive basis and of course we still have our popular Celebration Weeks during select times of the year.
Contact our Reservations Team for more information.
What if I don't want housekeeping?
That's completely fine! We will be limiting housekeeping services to once a day at our properties, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.
What happens to my luggage?
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about.
What are the procedures for any of your suppliers coming to the Island?
All of our suppliers and third-party contractors are fully briefed before they even step-foot on island and are required to follow the exact same guidelines and measures as our own Necker Island team. The wellbeing of our guests and staff remains our number one priority, so we will never compromise on the rigorous measures we have in place for whomever visits us on island.
Who provides your medical support?
We have a longstanding relationship with Prometheus Medical, a specialist medical company delivering unrivalled emergency, medical support in the form of medical training, equipment, strategic advice and deployed clinical care. A highly trained paramedic is also permanently based on Necker Island, with 24/7 telephone access to medical specialists. We are further equipped with full medical kits including oxygen, primary health care medication, intravenous medication, multiple defibrillators, cardiac monitoring and trauma kits.