Keeping the magic safely alive...

Checking In & Out

We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual little luxuries that we will never compromise on. Each of our guests will receive a face mask (Virgin Limited Edition in style of course!), sanitiser and antibacterial wipes for your convenience, to use as you wish.

We will then talk you through all the different options available during your stay to ensure you feel as at home as possible, whilst still getting the outstanding service we're known for.

As hard as goodbyes are, when it comes to it, we'll make it as seamless and easy as possible for you.

Flexibility & Simplicity

We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.

So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff every day, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.

Keeping It Clean

We give you our absolute word that we will be carrying out the most meticulous cleaning measures, which will also as a minimum meet any new local regulations now in place throughout South Africa.

You may notice a few temporary alterations to some of our rooms, The Country Kitchen restaurant, MIKO Restaruant, The Spa and public spaces as we do our very best to keep our guests safe. For those staying with us, our rooms will still have the same beauty and comfort that they have always done, but as we strive to increase safety measures we ask you to kindly bear with us.

Clean Hands

For the comfort of our guests, we have placed hand sanitiser stations throughout the public areas at Mont Rochelle, The Country Kitchen and MIKO Restaurant.

Hand cloths have also been replaced with disposable cloths for your convenience and we encourage all our guests to make use of these and the sanitiser throughout their visit.

Masks

For the safety of both our staff and guests, our staff may wear face masks. Whilst these may well hide our smiles, we will most certainly still have smiling eyes!

Masks are no longer mandatory as per the government guidelines, however if you are able to do so, we'd recommend wearing a mask where it is not possible to socially distance or in smaller communal spaces.

Temperature Checks

It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we’ll be carrying out temperature checks and a brief medical questionnaire for any guests arriving at Mont Rochelle, The Country Kitchen, MIKO Restaurant or The Spa.

In addition, our staff will undergo daily temperature checks before they start work every day so, you can have complete trust that you are always in safe hands.

Medical Support

Should any of our guests have health concerns, we have access to a paramedic – readily available 24/7. We are also located just a short drive from several outstanding GP practices in the Franschhoek Valley and private hospitals in Paarl and Stellenbosch.

Spa

We all love to be pampered every now and then - and that’s why we’re doing our very best to continue with our spa offering at Mont Rochelle. The Hammam will be closed, and our offering will be a little limited compared to normal with fewer treatment slots available to ensure we can thoroughly sanitise after each treatment. Rest assured we will still be doing everything we can to leave you feeling relaxed and recharged.

Needless to say, by its very nature, our spa has always had very strict hygiene protocols, so you can be confident our therapists will be carrying out your treatments in the safest way possible.

We will do our very best to keep you informed about our spa services prior to arrival and recommend booking in advance where possible.

Activities

We know lots of our guests like to stay active during their stay by playing tennis or exploring the local area by bike and whilst we still strongly encourage this, some things might look a little different at this time.

With your health and safety top of our mind, we have also implemented rigorous cleaning measures for all sports equipment. As with everything else, we will ask you to kindly respect social distancing during sporting activities, so you, your guests and our staff can confidently enjoy all the experiences we have on offer.

Some activities take place away from the Mont Rochelle estate and are booked through third-parties, but rest assured that we have been liaising closely with our partners to ensure our guests' health and safety is a top priority and our same rigorous cleaning and social distancing measures are applied.

Children's Activities

From scavenger hunts to lawn games, there are plenty of fun things to do around the estate for our ‘Little Corkers’, that’s our younger guests at Mont Rochelle. Some of these activities may look a little different at this time, but you can have every confidence your children will always be in the safest of hands.

We will be providing masks for children aged two years and over to use and just like the thorough cleaning processes we have in place for the adult activities, we will be implementing these same measures for our children’s activities too.

The team will take the time to talk through these measures in more depth on your arrival, so you can relax in the knowledge that your children will be having just as much fun as their parents.