FAQs
How long will these measures be in place?
We can't put a date on that as it very much depends on local South African government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.
Where can I find out more about local regulations?
The South African government currently require a paper copy of a negative PCR Covid-19 test taken no more than 72 hours prior to arrival. All visitors to the country must have travel insurance and must provide proof of accommodation for the duration of their stay in South Africa. Additional screening processes have also been put in place at all airports for arrivals and departures. For more information on local regulations and the latest updates on travel guidelines from your destination, we highly recommend visiting the official website for the South African Government.
Can I hire Mont Rochelle exclusively?
The simple answer is yes! Our 26 rooms and suites can be booked exclusively, meaning you'll have the whole estate to yourself. Or, if you have a smaller group you can still enjoy exclusivity by booking Manor House, our stunning standalone four-bedroom villa which comfortably sleeps up to eight adults and six children. Located just a short walk from the main hotel building, the Manor House with its two private pools, spacious common areas and gym is ideal for families or small groups looking for ultimate privacy in the heart of the winelands. To enquire, just contact us.
Will the pool and gym be open?
Our stunning outside unheated pool, surrounded by 360-degree views will still be available. Loungers will be readily available and spaced out to observe social distancing rules and will be thoroughly sanitised after each use. Our gym will remain closed for now, but there are plenty of other activities on offer, guaranteed to get the heart rate up!
What happens to my luggage?
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about.
What if I don't want housekeeping?
That's completely fine! We will be limiting housekeeping services, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.
What are the procedures for any of your suppliers coming to the hotel?
All of our suppliers and third-party contractors are fully briefed before they even set foot inside the hotel and are required to follow the exact same guidelines and measures as our own Mont Rochelle team. The wellbeing of our guests and staff remains our number one priority, so we will never compromise on the rigorous measures we have in place for whomever visits us.
Is babysitting still available at the hotel?
As much as we love to look after your little ones and allow you some “me” time in our beautiful surrounds, sadly social distancing restrictions around COVID-19 do not allow us to look after your children in the safest way possible. We will of course continue to monitor this and as soon as restrictions lift and we are able to safely do so, we will be delighted to re-introduce this service.