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Keeping the magic safely alive...



A message from Vincent Padioleau, our General Manager

With Kasbah Tamadot re-opening on 15th October, my team and I are so looking forward to welcoming you back to our magical Moroccan retreat in the Atlas Mountains.

We have truly missed all of our guests here at the Kasbah, but we have been busy on property ensuring everything was ready for us to re-open in the safest way possible, without compromising on the incredible experience we have always delivered upon.

No matter how you are arriving, you can be assured that you will always be greeted with the same Virgin Limited Edition magic that we are renowned for. We may be keeping a social distance and our face masks might well hide our smiles, but we will still have smiling eyes, ready and waiting to create your own truly unique Moroccan experience.

It goes without saying that you can have complete peace of mind that we will be carrying out the most meticulous of cleaning measures even before you have set foot in the reserve; ensuring that every single touchpoint is covered throughout your stay. Each member of our team has received new COVID-19 training and we will be continuing to refresh, adapt and improve our processes, to ensure we are always one step ahead.


Your Safety



Transfers

If you have booked your transfer through us with one of our reputable suppliers, you can have every confidence that they will also be following the same rigorous cleaning measures, before, during and after your transfer. If you are making your own way to us, or using one of our suppliers, we will be sure to have hand sanitiser ready for you as soon as you arrive at Kasbah Tamadot.

Checking In & Out

We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual little luxuries that we will never compromise on. Each of our guests will receive a face mask (Virgin Limited Edition in style of course!), sanitiser and antibacterial wipes for your convenience, to use as you wish.

We will then talk you through all of the different options available during your stay to ensure you feel as at home as possible, whilst still getting the outstanding service we're known for.

As hard as goodbyes are, when it comes to it, we will make it as seamless and easy as possible for you.

Flexibility & Simplicity

We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.

So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff every day, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.

Keeping It Clean

We give you our absolute word that we will be carrying out the most meticulous cleaning measures, which will also as a minimum meet any new local regulations now in place throughout Morocco.

You may notice a few temporary alterations to some of our rooms, the restaurant, and public spaces as we do our very best to keep our guests safe. For those staying with us, our rooms and Berber tents will still have the same beauty and comfort that they have always done, but as we strive to increase safety measures we ask you to kindly bear with us.

Clean Hands

For the comfort of our guests, we have placed hand sanitiser stations throughout the public areas and in the restaurant at Kasbah Tamadot.

Hand cloths have also been replaced with disposable cloths for your convenience and we encourage all our guests to make use of these and the sanitiser throughout their visit.

Masks

For the safety of both our staff and guests, our staff will be wearing face masks at all times. Whilst these may well hide our smiles, we will most certainly still have smiling eyes!

We kindly ask our guests to respect the mandatory government guidelines which require guests to wear a face mask in all communal areas. Unless of course you are enjoying our incredible dining experience in the restaurant or poolside, while taking in the stunning views of the Atlas Mountains.

Temperature Screening

It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we’ll be carrying out temperature checks and a medical questionnaire for all guests on arrival.

In addition, our staff will undergo daily temperature checks before they start work every day; so you can have complete trust that you are always in safe hands.

Medical Support

Should any of our guests have health concerns, we have a medically trained nurse on site, available to guests 24/7. Our team can also easily arrange for a private doctor’s consultation directly at Kasbah Tamadot since the nearest hospital is located in Marrakech, a 60-minute drive away.

Dining

Please rest assured that we will not be compromising on the incredible dining options offered at Kasbah Tamadot – perhaps even a few surprise ones too, but we will be making a few small changes to ensure there is social distancing between those in your party with the chefs, our team and other guests.

Spa

We all love to be pampered every now and then - and that’s why we’re doing our very best to continue with our spa offering at Kasbah Tamadot. The Hammam will be closed, and our offering will be a little limited compared to normal with fewer treatment slots available to ensure we can thoroughly sanitise after each treatment. Rest assured we will still be doing everything we can to leave you feeling relaxed and recharged.

Needless to say, by its very nature, our spa has always had very strict hygiene protocols, so you can be confident our therapists will be carrying out your treatments in the safest way possible.

We will do our very best to keep you informed about our spa services prior to arrival and recommend booking in advance where possible.

Community Tours

Where possible, we will continue with our local community tours – including visits to the Eve Branson Foundation - which remain incredibly close to our hearts at Kasbah Tamadot. We will however ask guests to wear masks throughout the tour, use hand sanitiser before and after and to follow social distancing guidelines to keep both you and the community safe.

Activities

We know lots of our guests like to stay active during their stay by playing tennis or trekking through the High Atlas Mountains and whilst we still strongly encourage this, some things might look a little different at this time.

With your health and safety top of our mind, we have also implemented rigorous cleaning measures for all sports equipment. As with everything else, we will ask you to kindly respect social distancing during sporting activities, so you, your guests and our staff can confidently enjoy all the experiences we have on offer.

Some activities take place away from Kasbah Tamadot and are booked through third-parties, but rest assured that we have been liaising closely with our partners to ensure our guests' health and safety is a top priority and our same rigorous cleaning and social distancing measures are applied.

Children's Activities

From treasure hunts to learning how to make traditional Berber bread, there are plenty of fun things to do for our Kasbah Kids. Some of these activities may look a little different at this time, but you can have every confidence your children will always be in the safest of hands.

We will be providing masks for children aged two years and over to use (just as stylish as their parents’ masks of course!) and just like the thorough cleaning processes we have in place for the adult activities, we will be implementing these same measures for our children’s activities too.

The team will take the time to talk through these measures in more depth on your arrival, so you can relax in the knowledge that your children will be having just as much fun as their parents.

FAQs

How long will these measures be in place?
We can't put a date on that as it very much depends on local Moroccan government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.

Can I hire Kasbah Tamadot exclusively?
The simple answer is yes! You can book the whole of Kasbah Tamadot exclusively and have the place all to yourself. To enquire just contact us here.

Can I still get married at Kasbah Tamadot?
We always have a special connection with those who choose to get married with us at Kasbah Tamadot so quite simply the answer is yes and the pleasure would be all ours. This of course will need to take into consideration the current Moroccan guidelines, but we would be honoured to be your venue of choice and would work with you to ensure it is the most magical of days.

What happens to my luggage?
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about.

What if I don't want housekeeping?
That's completely fine! We will be limiting housekeeping services, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our team are aware.

Will the pool and gym be open?
Our stunning outside infinity pool, surrounded by 360-degree views of the Atlas Mountains will still be available for guests to use as will our indoor, heated pool. Loungers will be readily available and spaced out to observe social distancing rules and will be thoroughly sanitised after each use. Our gym will also be open though work-out slots will need to be pre-booked and we will be limiting the number of people who can use the gym at the same time.

Is babysitting still available at the Kasbah Tamadot?
As much as we love to look after your little ones and allow you some “me” time in our beautiful surrounds, sadly social distancing restrictions around COVID-19 do not allow us to look after your children in the safest way possible. We will of course continue to monitor this and as soon as restrictions lift and we are able to safely do so, we will be delighted to re-introduce this service.

What are the procedures for any of your suppliers coming to the hotel?**
All of our suppliers and third-party contractors are fully briefed before they even set foot inside the hotel and are required to follow the exact same guidelines and measures as our own Kasbah Tamadot team. The wellbeing of our guests and staff remains our number one priority, so we will never compromise on the rigorous measures we have in place for whomever visits us.

Where can I find out more about local regulations?
For more information on local regulations and travel guidelines from your destination, we recommend visiting the official website for the Moroccan Government.

A Virgin Stamp of Reassurance



It's our number one priority that everyone feels safe, well and happy when they're with us. We are working with pandemic experts Pandefense to advise our response to COVID-19, and Virgin companies globally are implementing wide-ranging safety initiatives so you can travel, play, stay well.

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