Keeping the magic safely alive...

Transfers

If you have booked your transfer through us with one of our reputable suppliers, you can have every confidence that they will also be following the same rigorous cleaning measures, before, during and after your transfer. If you are making your own way to us, or using one of our suppliers, we will be sure to have hand sanitiser ready for you as soon as you arrive at Kasbah Tamadot.

Checking In & Out

We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual little luxuries that we will never compromise on. Each of our guests will receive a face mask (Virgin Limited Edition in style of course!), sanitiser and antibacterial wipes for your convenience, to use as you wish.

We will then talk you through all of the different options available during your stay to ensure you feel as at home as possible, whilst still getting the outstanding service we're known for.

As hard as goodbyes are, when it comes to it, we will make it as seamless and easy as possible for you.

Flexibility & Simplicity

We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.

So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff every day, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.

Keeping It Clean

We give you our absolute word that we will be carrying out the most meticulous cleaning measures, which will also as a minimum meet any new local regulations now in place throughout Morocco.

You may notice a few temporary alterations to some of our rooms, the restaurant, and public spaces as we do our very best to keep our guests safe. For those staying with us, our rooms and Berber tents will still have the same beauty and comfort that they have always done, but as we strive to increase safety measures we ask you to kindly bear with us.

Clean Hands

For the comfort of our guests, we have placed hand sanitiser stations throughout the public areas and in the restaurant at Kasbah Tamadot.

Hand cloths have also been replaced with disposable cloths for your convenience and we encourage all our guests to make use of these and the sanitiser throughout their visit.

Masks

For the safety of both our staff and guests, our staff will be wearing face masks at all times. Whilst these may well hide our smiles, we will most certainly still have smiling eyes!

We kindly ask our guests to respect the mandatory government guidelines which require guests to wear a face mask in all communal areas. Unless of course you are enjoying our incredible dining experience in the restaurant or poolside, while taking in the stunning views of the Atlas Mountains.

Temperature Screening

It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we’ll be carrying out temperature checks and a medical questionnaire for all guests on arrival.

In addition, our staff will undergo daily temperature checks before they start work every day; so you can have complete trust that you are always in safe hands.

Medical Support

Should any of our guests have health concerns, we have a medically trained nurse on site, available to guests 24/7. Our team can also easily arrange for a private doctor’s consultation directly at Kasbah Tamadot since the nearest hospital is located in Marrakech, a 60-minute drive away.

Dining

Please rest assured that we will not be compromising on the incredible dining options offered at Kasbah Tamadot – perhaps even a few surprise ones too, but we will be making a few small changes to ensure there is social distancing between those in your party with the chefs, our team and other guests.

Spa

We all love to be pampered every now and then - and that’s why we’re doing our very best to continue with our spa offering at Kasbah Tamadot. The Hammam will be closed, and our offering will be a little limited compared to normal with fewer treatment slots available to ensure we can thoroughly sanitise after each treatment. Rest assured we will still be doing everything we can to leave you feeling relaxed and recharged.

Needless to say, by its very nature, our spa has always had very strict hygiene protocols, so you can be confident our therapists will be carrying out your treatments in the safest way possible.

We will do our very best to keep you informed about our spa services prior to arrival and recommend booking in advance where possible.

Community Tours

Where possible, we will continue with our local community tours – including visits to the Eve Branson Foundation - which remain incredibly close to our hearts at Kasbah Tamadot. We will however ask guests to wear masks throughout the tour, use hand sanitiser before and after and to follow social distancing guidelines to keep both you and the community safe.

Activities

We know lots of our guests like to stay active during their stay by playing tennis or trekking through the High Atlas Mountains and whilst we still strongly encourage this, some things might look a little different at this time.

With your health and safety top of our mind, we have also implemented rigorous cleaning measures for all sports equipment. As with everything else, we will ask you to kindly respect social distancing during sporting activities, so you, your guests and our staff can confidently enjoy all the experiences we have on offer.

Some activities take place away from Kasbah Tamadot and are booked through third-parties, but rest assured that we have been liaising closely with our partners to ensure our guests' health and safety is a top priority and our same rigorous cleaning and social distancing measures are applied.

Children's Activities

From treasure hunts to learning how to make traditional Berber bread, there are plenty of fun things to do for our Kasbah Kids. Some of these activities may look a little different at this time, but you can have every confidence your children will always be in the safest of hands.

We will be providing masks for children aged two years and over to use (just as stylish as their parents’ masks of course!) and just like the thorough cleaning processes we have in place for the adult activities, we will be implementing these same measures for our children’s activities too.

The team will take the time to talk through these measures in more depth on your arrival, so you can relax in the knowledge that your children will be having just as much fun as their parents.