The Legal Stuff


Welcome to the Virgin Limited Edition website! We know you want to get stuck into our site and flick through all the pictures, however it's important that we cover a few bits and pieces with you about the content on the sites, how you can contact us, data protection, our liabilities... you know, the legal stuff.

You'll probably think it's all pretty boring, but our lawyers say these terms are important and that you should read them because, by using any of our sites, you're indicating that you accept and agree to comply with them. We may amend these terms (especially if we add new products or features to our sites), so check them regularly; your continued use of any of our sites will indicate that you accept and agree to any amendments.

About us

Virgin Limited Edition is a collection of unique retreats. The Virgin Limited Edition site at is a gateway to the unique retreats which form the Virgin Limited Edition collection:

The sites and are operated by Virgin Hotels Group Limited, a company registered in England and Wales under company number 2857671.

Registered address: The Battleship Building, 179 Harrow Road, London W2 6NB.

If you'd like to hear more about us or any of our retreats, if you have a complaint or if you just want to say 'Hi', here are some options for how you can get in touch with us:

About use of our sites

You agree to use our sites in accordance with these terms and conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone's use and enjoyment of the sites. If you don't comply with these terms, we may deny you access to our sites. 

Our sites do not provide online booking facilities and do not amount to an offer to contract with you in respect of Virgin Limited Edition bookings. They provide 'brochure'-style information which you can follow up if you wish to make a booking. If you wish to make a Virgin Limited Edition booking you should follow the instructions for making a booking that appear on the relevant page. Any booking that you make will be subject to your agreement to further terms and conditions in respect of that booking. We will notify you of the relevant terms and conditions, which you will have to accept to complete your booking. 

You may download and print content from any our sites only for your private, personal and non-commercial use. We do not guarantee or warrant that any material available for downloading is free from infection, viruses, trojans and/or other contaminating codes.
You agree to provide information that is truthful and accurate. You agree to use the enquiry and booking forms on our sites to make only genuine enquiries and/or bookings for you or for other persons for whom you are authorised to act.

You will not use the sites to send by e-card, email, post or otherwise transmit any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene or profane.

You agree not to reproduce, distribute, modify or re-post our content on another site, frame or mirror any of our sites or link to any of our sites without our prior written consent.

You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.

On all our sites there is a link to a page where you can subscribe to receive information from our sales and marketing team. To unsubscribe from our database you can do so by clicking on the link at the bottom of every email we send, email us at:, write to Virgin Limited Edition, Metro Building, 1 Butterwick, London W6 8DL, United Kingdom, or call us on freephone 0800 716 919 or + 44 (0) 208 600 0430 to let us know. Thanks.

About access to our sites

We try to update our sites regularly, so we may have to suspend access, service or functionality on any or all of our sites, from time to time, without notice. If required, we may have to close any or all of our sites indefinitely. We will not be liable if, for any reason, any of our sites are unavailable at any time or for any period of time.

As information or data transmitted to or from our sites pass over public telecommunications networks, we can't promise that the operation of our sites will be secure, confidential, uninterrupted or error-free. You agree not to do anything that does or may interfere with the proper working of the sites including but not limited to tampering with, or hacking into, the sites or the servers on which they reside.

Some of our sites have sections accessible only by a user identification code and/or password ("pass codes"). From time to time, we may restrict access to those sections, or to the entire site, to users who have registered with us. If you choose, or you are provided with, a pass code, you must treat such information as confidential and only use it yourself. We may disable or suspend your access or any pass code, whether chosen by you or allocated by us, at any time in our sole discretion. Our issuing of pass codes is not a promise of continued use or access to the sites or any data you might store on them.

About content on our sites

We own, or are the licensee of, the intellectual property rights in the content of our sites, including but not limited to text, photos, graphic designs, images, audio, video recordings and any data entered or stored by you (the intellectual property rights in which you assign to us).

Virgin Limited Edition, Ulusaba Private Game Reserve, The Roof Gardens, Babylon, Necker Island, Necker Belle, The Lodge - Verbier, Mahali Mzuri, Mont Rochelle and Kasbah Tamadot are our trade marks. VIRGIN and the Virgin signature logo are registered trademarks of Virgin Enterprises Limited and are used under licence.

Use of our sites does not give you any right to use or reproduce any of their content or the trade marks on them.

Some of our sites contain links to third party sites and resources. We have no control over the contents of those sites, resources or third parties and accept no responsibility for them, or for any loss or damage that may arise from your use of them. We do not review, censor, approve, edit or endorse any information placed on third party sites or resources.

About prices

Our rate cards set out the charges applicable to your stay at any of our properties. Just call or email us to request a copy.

While we try to make sure all the information and prices on our sites and rate cards are up-to-date, we reserve the right to change prices at any time. We'll let you know of any changes in price before you confirm your booking.

About your privacy

Your information is safe with us. Rest assured, we collect and process your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all other applicable data protection legislation, as amended from time to time.

When you use our sites or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number (and if you send e-cards through our sites, it also includes the names and email addresses of the senders and recipients). We may also collect details of your computer's internet protocol address and other details about your computer, which is automatically collected by our web server.

Other than as set out in the rest of this paragraph we will not share your personal information with third parties for marketing or any other purposes without your consent, unless we are required to do so by law. We operate an automatic opt-in policy which means that when you request information from us on one of our properties or make an enquiry or reservation, we add you to our database and:

may contact you with relevant promotions, offers or information that we feel may be of interest to you, from time to time; and

may pass your details to third parties offering services linked to your information request, enquiry or reservation including but not limited to travel insurance providers, who may contact you with relevant promotions, offers or information.

If, at any time, you would like us to stop contacting you, simply email us at:

Did you know that countries outside the European Union may have a lower standard of protection for personal information? If we send your data to a company outside the EU, we'll do our best to ensure that they process your personal information in accordance with principles consistent with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended from time to time.

We have technical and organisational security measures in place to prevent the loss of or unauthorised access to your personal information. While we do our best to ensure the security of your data, we cannot guarantee the security of information transmitted over the Internet.

About cookies

We use "cookies" to store and collect information regarding your usage of the site. These types of cookies aren't the edible kind sadly. They're small pieces of information stored by the browser on your computer's hard drive. They send information stored on them back to our web server when you access our site. It helps us to know what you're viewing on our sites, and how you navigate around the sites, which ultimately helps us make improvements to the sites.

Google Analytics cookies: these cookies help us analyse general traffic and usage patterns on our websites and are of enormous help when we look to upgrade or improve the user experience.

If you'd like to know more there are some external resources which explain more about cookies and why we have to be clear about how and when they are used. The Information Commissioner's Office is a good place to start:

About our liability

The material on our sites is provided without any guarantees, conditions or warranties, including warranties of merchantability, non-infringement of intellectual property, fitness for purpose, or accuracy or completeness of any information.

To the extent permitted by law, we, other members of our group of companies and third parties connected to us exclude:

all conditions, warranties and other terms which otherwise be implied by statute, common law or the law of equity; and

any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our site or in connection with the use, inability to use, or results of the use of our site, any sites linked to it and any materials posted on it, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Except as expressly set out in these terms, all representations, warranties, conditions and other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by law. However, nothing in these terms is intended to exclude our or your liability for death or personal injury arising from negligence.

Commentary and other materials posted on our site do not amount to an offer to contract or advice on which reliance should be placed, and we do not intend that you should interpret it as such. We disclaim all liability and responsibility arising from any reliance placed on such materials by anyone visiting our sites, or by anyone who may be informed of any content on our sites.

About changes

From time to time, we may update and change these terms without notice. You'll always find the latest version of these terms on the site. Your continued use of any of our sites will indicate that you accept and agree to any amendments.

If any of these terms are held to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these terms will continue in full force and effect.

The English courts will have non-exclusive jurisdiction over any claim related to a visit to our sites. These terms of use will be construed in accordance with, and governed by, English law.

You agree that any of our related companies (including but not limited to Virgin Hotels Group Limited and the operators of any of our sites) may rely on and enforce these terms, but otherwise we and you agree that no other third parties are to be given any rights under the Contracts (Rights of Third Parties) Act 1999.

You agree that we may assign or novate these terms to anyone without notice to you.